Customer Ratings & Reviews
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would recommend to a friend
- Rated 5 out of 5 stars
Would buy again
JonathanM Posted
Love my laptop would recommend 10 out of 10 good at gaming does get hot but with laptop cooler works perfect
I would recommend this to a friendThis review is from ASUS - ROG Strix G16 16" FHD+ 165Hz Gaming Laptop - Intel Core i5 - 16GB RAM - NVIDIA GeForce RTX 5050 - 1TB SSD - Eclipse Gray
- Rated 5 out of 5 stars
Laptop
AkashV Posted
It's actually great for gaming. I would love to play newly released games with 160hz 4k.its love
I would recommend this to a friendThis review is from ASUS - ROG Strix G16 16" FHD+ 165Hz Gaming Laptop - Intel Core i5 - 16GB RAM - NVIDIA GeForce RTX 5050 - 1TB SSD - Eclipse Gray
- Rated 5 out of 5 stars
great laptop
soviet Posted
great laptop has all the boxes checked, got delivered fast and safe
I would recommend this to a friend - Rated 5 out of 5 stars
My grandson loves this laptop!
ThelmaG Posted
I bought this laptop for my grandson. He uses it for college AND gaming.
I would recommend this to a friendThis review is from ASUS - ROG Strix G16 16" FHD+ 165Hz Gaming Laptop - Intel Core i5 - 16GB RAM - NVIDIA GeForce RTX 5050 - 1TB SSD - Eclipse Gray
- Rated 1 out of 5 stars
Bad business practices
JamesM Posted
Horrible experience, the product came into the store on the expected date. Git held up in the system for almost a week. They never reached out to let us know there was an issue. If we didnt go in looking for an update who knows how long it wouldve sat. Next we were told the order had to be canceled and reprocessed. We were promised the pricing would be the same but then were told it would be almost $50 more than the original purchase. We wouldve cancelled but our 13 year old had saved her own money for this for over a year and didnt deserve to wait any longer. We wont do any unnecessary buisiness with Best Buy again.
No, I would not recommend this to a friendThis review is from ASUS - ROG Strix G16 16" FHD+ 165Hz Gaming Laptop - Intel Core i5 - 16GB RAM - NVIDIA GeForce RTX 5050 - 1TB SSD - Eclipse Gray
Brand response from ASUS Answers
Posted
Dear James M,
Thank you for sharing your experience with the ASUS G615JH Gaming Laptop. We sincerely apologize for the challenges you encountered with your order, including the delay, lack of communication, and unexpected change in pricing. We understand how frustrating this must have been, particularly given the effort your child put into saving for this purchase.
Although ASUS does not manage retailer order processes directly, your feedback is very important to us. We will ensure that your comments are passed along to the appropriate teams.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2511021694-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Asus.jpg" alt="Asus" title="Asus" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />