Customer Ratings & Reviews

Posted 1 year ago

Dear Amanda M,

We sincerely apologize for the battery life issue you've faced with the Gaming Notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.

Having returned the notebook, we hope that you were able to obtain a functional replacement.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2501030576-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Asus.jpg" alt="Asus" title="Asus" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />