Customer Ratings & Reviews
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would recommend to a friend
- Rated 5 out of 5 stars
Great purchase.
ScottW Posted
I bought two dell laptops that I returned before buying this. The first was a powerful consumer model but the fan noise was unbearable. The second was a business precision that had a terrible screen and was slow. This ASUS is great - it's fast - has a terrific screen and is incredibly fast.
I would recommend this to a friend - Rated 5 out of 5 stars
Slim and fast
Reed Posted
Bought this for work and personal purposes and it is able to run anything I need on it, and with the slim form factor to fit in a small bag, it is a wonderful laptop with a beautiful screen. I would recommend
I would recommend this to a friend - Rated 1 out of 5 stars
Constant freezing and screen flickering
Cguy Posted
Freezes constantly with no BSOD. Did troubleshooting with Asus support. Updated all drivers and BIOS. Didn't work. Screen also flickers. Terrible purchase.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Worst computer experience of my life by 10x!
Dave Posted
I keep getting the blue screen of death. The Geek Squad "FIXED it" THREE times, but shortly after I got it home, same thing, BSOD! Sent it into the ASUS service center, and when I got it back 15 days later, BSOD twice within 4 minutes. They said the warranty does not include any replacements or refunds. I will avoid doing business with all of the above in the future.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear Dave,
We regret to learn about the BSOD issue you're experiencing with the ASUS Vivobook S 15 Laptop and we apologize for the inconvenience this has caused you. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
In the meantime, try reinstalling Windows using the built-in tool and updating your BIOS to the latest version with the provided link.
Please email us at [email protected] and include the case number "N2504020427-0001" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
BIOS Update:
https://www.asus.com/laptops/for-home/vivobook/asus-vivobook-s-15-oled-m5506/helpdesk_download?model2Name=M5506WA <img src="https://s3.amazonaws.com/stratos-logos/logos/Asus.jpg" alt="Asus" title="Asus" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />