ASUS Vivobook S Flip 16" FHD+ Touch Laptop AMD Ryzen 5 7530U with 8GB Memory 512GB SSD Midnight Black TN3604YA-DS51T

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Died after a month.

PhillipL Posted 1 year ago

Worked great until a little less than 1 month and then would no longer boot up. What a waste of a good thing… plus BestBuy wouldn’t do anything about it since it was a month old (past the 14 days).

No, I would not recommend this to a friend

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Brand response from ASUS Answers

Posted 1 year ago

Dear Phillip L,

We're sorry to hear that the notebook is unable to boot up and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.

Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.

Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2411037536-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support <img src="https://s3.amazonaws.com/stratos-logos/logos/Asus.jpg" alt="Asus" title="Asus" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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