Customer Ratings & Reviews
See more imagesCustomer reviews
would recommend to a friend
- Rated 1 out of 5 stars
Worst computer I have owned. Will NEVER buy Asus a
BrentP Posted
This computer is horrible. Wifi drops in and out constantly. You will have to open and close it 3 or 4 times to get it to come back if you are lucky. Best buy support is a joke. This computer will NOT satisfy your needs. Buy a cheap Dell or Panasonic and you will be better off. I can't believe they scammed me out of almost 1400$
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted
Dear BrentP,
We sincerely apologize for the difficulties you’ve experienced with your ASUS UX3405CA laptop, particularly the Wi‑Fi connectivity issues and the frustration this has caused. This is not the level of performance we aim to deliver.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2505026894-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Wireless Network (Wi-Fi) Issues: https://www.asus.com/us/support/faq/1015073/ <img src="https://s3.amazonaws.com/stratos-logos/logos/Asus.jpg" alt="Asus" title="Asus" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Replacing older model
Ehecatl1604 Posted
Replacing an old one, works as expected. Faster processor
I would recommend this to a friend - Rated 5 out of 5 stars
College Bound
JoanM Posted
I bought this computer for my grandnephew who has plans to attend college in the fall. Thus far, he loves it because it's FAST. Hopefully it will last him thru college.
I would recommend this to a friend