ASUS Zenbook S 13 13.3" OLED Laptop Intel Core Ultra 7 with 32GB Memory 1TB SSD Basalt Gray UX5304MA-XS76

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Do Not Purchase!!!!

RodneyF Posted 1 year ago

Purchased less than 2 months and this $@&$%#* thing will not boot up! I’ll post a picture/video. Very upset at this point that I have to deal with this issue for a NEW expensive laptop!

No, I would not recommend this to a friend

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Brand response from ASUS Answers

Posted 1 year ago

Dear Rodney F,

We're sorry to hear that the notebook is unable to boot up and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.

Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.

Should the issue persist, please get in touch with our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2410032555-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

https://www.asus.com/support/faq/1014276/ <img src="https://s3.amazonaws.com/stratos-logos/logos/Asus.jpg" alt="Asus" title="Asus" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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