Customer Ratings & Reviews

I ordered the stand online and I got it a day early actually, but the fire place never came in. I called customer support for both best buy and bestier and best buy completely blew me off and said they basically couldn't do anything accept for a refund that requires me to dissassemble what i've already built, which is everything expect the FIREPLACE. bestier's customer service actually gave me a tracking number with fedex however it still says the Fireplace is in California for the past 5 day's with no update, buy it at your own risk or don't and find something better.

The product did not come complete, it needs the fireplace

The worst. Won't stay on. Keeps making an error and have to reolug in all the time

Received tv stand but they failed to send a fireplace insert. Best Buy wants me to return the tv stand and hope they'll reship a tv stand and fireplace correctly instead of just shipping a fireplace insert. Offered $25 for missing part and nothing else.

Bought a new tv and we figured might as well get a new entertainment center. we love it, the fake fireplace really warms up the place, the lights look cool at night, and it has plenty room for the other video consoles.

Great product recommend it to anyone. LED lighting is amazing so is the electric heater