Customer Ratings & Reviews

I was looking for a printer/scanner/copier that specifically had two paper tray sizes: 11x17 and 8.5x11. Additionally, since the intended main use of this product is to print architectural drawings and graphics, I wanted something that would print clearly and crisply, and that didn't have very expensive ink cartridge refills. This machine checked all the boxes. I haven't had a chance to use the scanner yet, but if it's anyting like printing it ought to be a piece of cake. Getting this machine connected and up and running took only a few minutes - piece of cake!

I have had this Brother 6960 inkjet printer for about 2 months. I selected this because it was an all-in-one color inkjet that had significant 11"x17" paper capabilities for printing and scanning. I use Tray 1 for letter, Tray 2 for legal and the rear feed (which can accommodate around 30 sheets) for 11"x17" paper. I used the screen menu to assign these 3 paper types to each of the paper input options. Once you select paper size in the software you are using - Word, Excel, etc. - it auto feeds from the proper tray. I use hardwire rather than WiFi and the setup was a nonevent. The setup software found the printer on my home network. Since I only print a handful of copies at a time, I've not used the printer for large jobs yet. I have not encountered any paper jamming. I have not encountered any problems that people report with inkjet printers. But then I am one of those who reviews the detailed User Guide before installation and use - many problems can be prevented if you do. The only criticism I have is the exit tray design. Sometimes the paper can "escape" or be injected into the middle of the finished stack. Check your output in case it is not in the order you expect. This is not a significant issue. This is my first experience with a Brother printer. It is a great value for the capabilities.

I’ve been putting the Brother MFC-J6960DW through its daily paces, and for a busy office, it’s a serious workhorse. If your workflow involves a lot of 11x17 documents, the value here is hard to beat. Right out of the box, the size is the first thing you notice. It’s a large machine, but it has to be to handle the bigger paper sizes. Setup was actually pretty painless using the mobile app, though I hit a small snag trying to connect to an open Wi-Fi network. I ended up just finishing the connection on the printer’s touchscreen, which was easy enough and got me up and running quickly. In terms of speed, this thing is fast. Whether it's standard black-and-white forms or full-color charts, it doesn't lag. The text is sharp, and the color fidelity—especially on photo paper—is impressive. I haven't run into any of the usual annoyances like streaks or misaligned pages so far. The best feature for me is how it handles 11x17. The duplex scanning and copying on the larger format are great. The document feeder is reliable, too—I’ve run multi-page jobs through it without a single jam or skewed page. Having two trays (500 sheets in the main and 100 in the multipurpose) is a huge convenience; I can keep my standard letter paper in one and 11x17 or photo paper in the other without constantly having to get up and swap them out. Software and Connectivity The Mobile Connect app is actually well-designed and reliable, which isn't always the case with printer software. I can print straight from my phone without any issues. It also works with Google Drive and OneDrive for scanning. The connection has been rock solid using my laptop, desktop, or phone—no "printer not found" errors or random disconnects. The Bottom Line It’s a quiet, efficient that Mutifunction Printer/Scanner/Fax that just works. The ink usage seems low so far, and the cost per page is very reasonable for a business setting. If you need a printer that can handle larger formats and high-volume duplexing without constant hand-holding, this is a great investment.

The Brother INKvestment 6960 Wireless Color All-in-One Inkjet Printer is one of Brother’s latest offerings. This is a powerhouse of a printer with features that make it suitable for both residential or commercial applications. These include dual paper trays, multipurpose tray, single-pass duplex copy and scan, automatic duplex printing, and paper capabilities up to 11 x 17”; this printer is a standout option. IN THE BOX: Brother MFC-J6960DW Printer Starter Ink Cartridges Power Cable Product Safety Guide,Quick Setup Guide SETUP: Upon unboxing, you’ll immediately notice the size of this machine. It measures approximately 18” deep and 24” wide. Make sure you have enough room to fit this machine comfortably including the multipurpose tray in the rear. This can be closed to sit flush against the wall but it will need an additional 2” or so of space if you plan on using it. Once plugged in, the printer boots up to a screen with a QR code that allows setup via mobile device or you can select the traditional method of setting it up manually on the screen, connecting it to Wi-Fi (or ethernet), and finding the machine on your computer or connected device. I chose to set it up via the latter method and it worked flawlessly. Once connected to my Wi-fi with the ink installed, it prompted for a software update which took about 2-3 minutes. It will ask you to calibrate the print head by placing a specific printed sheet onto the scanner during setup. USAGE: It is recommended to download the desktop and/or mobile app to use this printer although it is not necessary. I installed the Brother application on my computer which allowed for control of the printer, settings adjustments, and additional features. Typically I am only printing on a regular 8.5 x 11” printer/copy paper so it’s nice to have two trays. One that holds the normal paper and one that holds other sizes that I may want to use. All of the trays have labels for the adjustable paper holders so you know that you are installing the paper correctly. One of the things I noticed right away was the fact the printed paper comes out sideways vs other printers that print vertically. This is likely due to the fact this printer can handle 11 x 17” paper. The print quality looks great. Of course this is a brand new machine and it should look good but the colors are vibrant and lines are crisp. The scanner is massive and allows for duplex scanning via the feeder tray on the top. This is a great time saver as you aren’t having to manually flip the page over each time. The multifunction tray is also very nice for printing items you may only do once in a while so you don’t need to change out the paper tray. OVERALL: The Brother INKvestment 6960 Wireless Color All-in-One Inkjet Printer has been a pleasure to use. Given the features it has to offer the only real downside is the size. If you are planning to put this in a home office or smaller desk space, I would highly recommend measuring first to make sure you have a comfortable amount of space. The second paper tray makes it sit up taller than most printers as well. Even with this slight negative, I would recommend this printer to anyone looking for a high end and capable printer that should last for many years with great flexibility.

To start, this printer has been the easiest, fastest printer to set up that I've ever used. I have used several before, and there was always some kind of hiccup with 2.4 GHz issues, bugs that needed firmware updates, etc. Here, I turned on the printer, scanned the barcode, and I was up and running within three minutes. So easy and headache-free. That alone is worth mentioning. Now, the other surprising factor is the size. On the side of the box it says “print, scan, fax all-in-one compact printer.” This is not a compact printer unless you are comparing it to a full-scale office printer. In that case, yes. Compared to typical home printer sizes, it's huge. I put a picture of it next to my past HP OfficeJet, and it's at least 25% bigger. This is not a negative per se—just pointing it out if you're wondering about the form factor. With that size comes an amazing machine. It's able to handle all types of paper, from 11x17 all the way down to envelopes and photo printing. So far, nothing has jammed. Everything has moved smoothly and printed quickly and efficiently. And this printer is fast! The print quality is on par with the best I've used—vibrant, true to life, and a good representation. Like many printers, blacks and grays in headers can fade over time, but I expect that with any copy machine. The touchscreen is very responsive, easy to read, and extremely bright. My wife had an issue with our last printer because she wears readers and constantly had to call me over to read what the text said. No issue here. With a larger printer came a larger screen, and with its adjustable angles, it's very easy for anyone to use. One feature in a printer that we have grown attached to is the top-feed scanner. Unfortunately, with my last printer, depending on the document size, you would constantly get jams and/or pages not separating correctly. So far, I've had no issues here. I loaded a stack of documents, and they went through smoothly, copied, and printed with no problems. This also included small brochure cards that I needed to scan. Because this printer is large, the huge flatbed scanner comes in handy when scanning larger documents that my daughter may need for school. With the ease of the PC connection, scanning to a computer is very simple, whether using Windows built-in software or the Brother software. Another small note I would like to mention is the cable management. The power cable is right-angled, and the Ethernet and fax ports are underneath the scanner bed, so they're out of the way. This means I can place it against the wall without having to reach behind the printer to attach cables, while still having easy access if they need to be connected or disconnected. A simple feature, but well thought out. The free software that comes with this printer has plenty of options. If you are creative, have someone in school, or run a business looking for good templates, there are lots of things to choose from. With so many possibilities, it creates its own workstation in one. One thing I haven't set up is the inkjet refill service. My preference is to stay away from this based on past experiences, but if you use it, it seems pretty easy to set up. I'm really glad they allow you to register your printer without having to sign up for the service. My last printer made it a necessity and made changing out ink cartridges very tedious. I think I've covered everything. After using this printer, I don't see myself changing it out or switching anytime soon. It has been excellent in all its executions and adds features that I never thought I would use in a printer. It is huge, but with that size comes excellent capability.

I am so delighted with this printer!!! Fast, sharp and clear! But there's more... This printer takes paper sizes up to 11 x17.... and duplexes, so you can print a folded newsletter or poster! Envelopes, labels, really just about anything. But let's go to the beginning of my exploration. First, this printer is HEAVY. Very heavy. You need two people to pick it up and carry and unbox it. The printer also has a large footprint: the base is 16d x 22w, but is is 32 inches deep with the back media feeder open and the 'catch' tray in front fully open. Total height is about 15 inches without the scanner lid open. So make sure you have help to move it and a place to put it! This printer fills all of my needs! Setting up the printer was fairly straight-forward. Just follow quick setup instructions. I will say that the phone app was less useful than doing it the standard connect way via bluetooth. The ink is easy to install from the front and comes in long-lasting containers. filling the paper cassettes is a breeze to adjust to paper size. Do take the time to update firmware/software for the printer before you get started. Now, the functioning of the printer. I am so please with this printer!!! Very very fast and very accurate. I really like that I have so many paper options. Currently I have regular paper in one 500 sheet cassette and labels in another. In the back pass-through sector I have #10 envelopes. No moving media around to get work done. I used the top feeder to scan documents and to copy documents and am super pleased with the smooth feeding of the documents and the resulting scans and copies. I would strongly recommend this printer for anyone with multiple users who does a lot of scanning and printing. Also, I have printed from throughout my home and office, from tablets, computers and phones, and it was seamless! I have a multi-band wifi and that has caused problems in the past with the 5 level band, but this printer has not hiccuped once!

I recently bought a printer from Best Buy and couldn’t be happier with my purchase. Setup was quick and easy, the print quality is sharp, and it runs quietly. It’s been reliable for both everyday documents and photos. Definitely a great value for the price—highly recommend!

Excellent Print; Well Satisfied w/Copy, Print & Scan Operations. I sure it's my fault, but the printer could not connect to my wireless Xfinity Network; No problem, I am using an Ethernet Cable. This unit has astounding featues for Home and/or Small Office! The fact that it weighs 50lbs should be highlighted!

Have used HP All In One Printers for years and needed to upgrade. Tried two HP printers and one Epson. HP has gotten draconian. You cannot scan to email (say what?). The Epson was a joke... so many different apps to get the thing to work and still no scan to email. Researched a lot and read reviews about this printer. I was unsure things would work and low and behold the not only work, they work well. The printer is large, but it has two drawers for different size paper and it scans to email. It is very user friendly and by far the best printer we have had.

I'd had a comparable HP which mostly worked well for 8 years, with occasional issues, but when HP "upgraded" the firmware to shut down my printer if I didn't use only HP ink, that did it. I purchased this Brother after finding that they don't engage in that practice of bricking your hardware years after you bought it because you don't want to pay for their expensive ink. I've only had the Brother a few months, but setup was smooth (hardware initiation and Wi-Fi connection) and so far it's worked great: no hassles, and quick printing. So, while I can't see the future, at present I'm a completely satisfied customer.

I wanted an ink printer after having a toner printer that consistently had issues, and this was the perfect replacement. Really easy to set up, intuitive UI, and provides everything I need from a printer.

Scan, print excellent. Easy setup first time. My last Brother printer was 10 years old.

I like the numerous copy, scan, fax and set up features for documents and envelopes. The only thing I don't really like is the cost of the ink. I use this printer for home use.

This is a great Brother MFC. I especially appreciate that it has two trays and the capability of printing letter, legal, and ledger. The value was fantastic.

This is my second Brother printer they work well and get the job done. 11” X 17” capabilities are very useful.

it may be hard to set up and operate but it becomes more user friendly as you continue to operate it.

This printer is great for me as a small business owner - I am an interior designer and it's perfect for 8.5"x11" and 11"x17" printing and scanning. I wish the print quality were a little better (the ink spread is sometimes inconsistent) but otherwise I absolutely love it and would recommend it for someone looking for a cost-friendly all-in-one printer!

I was initially skeptical because it seemed slow but that is apparently normal for inkjet as ive only ever had laser. I gotta be totally honest that i love it, ive always wanted to be able to do 11x17 and now i can

This prints very nicely. I tried to connect it to my MacBook Air to scan from scanner directly to email. It sounds straightforward - NOT! I called CS Brother, they couldn't help, called Geek Squad, they helped to ensure my computer was not the issue. It is the printer. So I called Brother back, asked for a call back. as soon as they called and I answered it disconnected THREE TIMES!!!! So frustrated after spending 5-6 hours on trying to trouble shoot, look at U tube videos, call CS, nothing worked. We returned it for full refund. Be careful if you buy this model. The scanner connection did not work. I loved my old HP printer that died, it was so easy to send the scan to email. And the customer service is far superior to Brother CS. And the agent that I talked to originally was very difficult to understand due to the accent. Lesson learned not to buy a Brother EVER.

I had an older 6960 for years. After 15 years it was having connectivity issues so I replaced it with a HP. They died in 2 years so I want back to the Brother. Yes it’s a little expensive but it is bulletproof.