Business & HR Training: Customer Service How to Handle DifficultCustomers - DVD
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About This Item
- Details
- Genre: Specialty
- Description: The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways. They need someone with who they can vent, someone who will provide a quick resolution. Businesses who understand how to handle difficult customers can reap huge rewards. We will learn how complaints are the greatest source of learning, the actions and behaviors that could frustrate a customer and the techniques to handle a perceived difficult customer.
- Title: Business & HR Training: Customer Service How to Handle DifficultCustomers
- Format: DVD
- MPAA Rating: NR (Motion Picture Association of America's (MPAA) film-rating system is used in the United States and its territories to rate a film's suitability for certain audiences.)
- Studio: TMW Media Group
- Release Date: 05/21/2020
- Genre: Specialty
- Other
- Product Name: Business & HR Training: Customer Service How to Handle DifficultCustomers - DVD
- UPC: 709629270053
The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways. They need someone with who they can vent, someone who will provide a quick resolution. Businesses who understand how to handle difficult customers can reap huge rewards. We will learn how complaints are the greatest source of learning, the actions and behaviors that could frustrate a customer and the techniques to handle a perceived difficult customer.
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The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways. They need someone with who they can vent, someone who will provide a quick resolution. Businesses who understand how to handle difficult customers can reap huge rewards. We will learn how complaints are the greatest source of learning, the actions and behaviors that could frustrate a customer and the techniques to handle a perceived difficult customer.
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