Customer Ratings & Reviews
See more imagesCafé - 18.6 Cu. Ft. French Door Counter-Depth Smart Refrigerator, Customizable - Matte Black
- Model:
- CWE19SP3ND1
- SKU:
- 6341859
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 3 out of 5 stars
Not as described
JanetT Posted
The freezer is very small. The color was supposed to be a matte black and it is really a dark Gray.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted
We regret that you're not happy with your refrigerator, as we always want to provide a great experience. Your feedback will be shared with our team for review. If you want to reach out to Best Buy regarding your concern over the finish, they can be reached at 1 (888) 237-8289. Please note that the appearance of the finish may be affected by lighting and other factors. If you’re still concerned with the finish and Best Buy isn’t able to assist, you’re always welcome to reach out with a private message over our Café Appliances social media (such as Facebook or Instagram) with a copy of this review and a picture of the finish. We’re happy to assist in any way we can. <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Excellent
Costumer Posted
Excellent fridge. Looks small but has great storage. Perfect for the space.
I would recommend this to a friendThis review is from Café - 18.6 Cu. Ft. French Door Counter-Depth Smart Refrigerator, Customizable - Stainless Steel
- Rated 2 out of 5 stars
Cheap GE refrigerator with a fancy Cafe front
Fridgemaster5000 Posted
I guess I had higher expectations for a $2700 refrigerator. The front looks pretty good; however, there's a huge gap between the top two French doors and the bottom freezer drawer. The inside is a super cheap GE refrigerator. It's reminiscent of about a $900 refrigerator. It's so cheap, that the water coil that they use to have water chilling in the refrigerator is a plastic tube and it's visible, and it's zip tied with like six zip ties. All visible from inside the refrigerator. The rubber door shelf liners are all bendy and curled up and won't lay flat . If I had it to do over, I would probably skip this model at least, but probably this brand as well.
No, I would not recommend this to a friendThis review is from Café - 18.6 Cu. Ft. French Door Counter-Depth Smart Refrigerator, Customizable - Stainless Steel
Brand response from Cafe Appliances
Posted
Thank you for taking the time to share your experience with your fridge. We'll be sure to forward your valuable feedback to our design team. We appreciate you choosing Café for your home, and hope you allow us to work hard to earn your trust again in the future. <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
Profile counter depth refrigerator
PattiC Posted
Product looks great, is very compact inside. I think GE could do better on interior quality. Feel is flimsy, water dispenser is not practical so we never use it.
No, I would not recommend this to a friendThis review is from Café - 18.6 Cu. Ft. French Door Counter-Depth Smart Refrigerator, Customizable - Stainless Steel
Brand response from Cafe Appliances
Posted
We're glad to hear home much you like the appearance of your French door fridge! Thanks for the feedback about the interior quality and the water filter that we'll be sure to pass along to our development team. We appreciate you choosing Café for your home. <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
Happy frig
JDDJ Posted
I love this refrigerator except for a couple of things . The biggest disappointment is the small size of the freezer . My old top freezer was twice the size in the freezer despite being bigger overall. The stainless does not las one day without needing to be cleaned.
I would recommend this to a friendThis review is from Café - 18.6 Cu. Ft. French Door Counter-Depth Smart Refrigerator, Customizable - Stainless Steel
- Rated 4 out of 5 stars
GE cafe fridge
AmyS Posted
Great fried-a little smaller than expected on the inside. Don’t like that it’s not fingerprintless but knew that when we bought it
I would recommend this to a friendThis review is from Café - 18.6 Cu. Ft. French Door Counter-Depth Smart Refrigerator, Customizable - Stainless Steel
- Rated 3 out of 5 stars
Struck 4 Size
FiaK Posted
Because of the size of my kitchen size, I had to purchase a small frig. I took months to find the right one after looking at too many and selected this one. I knew I made a mistake getting this one. I selected this one because of the Ice maker was on the shelves, water and ice dispenser. level that actual move and can be adjust in different level. Problem with this items the ice does not shoot out the ice with it going all over the floor. I can put the cup right up to the opening and still the ice shoots out. the freezer shevle is not stable.
No, I would not recommend this to a friendThis review is from Café - 18.6 Cu. Ft. French Door Counter-Depth Smart Refrigerator, Customizable - Stainless Steel
Brand response from Cafe Appliances
Posted
We can understand how upsetting it can be when a new appliance doesn't meet your expectations. This is a really nice Cafe refrigerator, and we really want you to love it! This particular model doesn't have a dispenser, but it sounds like the one you have does. If your ice cubes are flying out of the dispenser and missing your glass the cause could be that the freezer temperature is set too cold, the ice will spray more because it is more brittle and flies apart faster while being crushed. To correct this, turn the thermostat control to a warmer setting. The thermostat control will have a "0" of "off" listed and on digital models it is the fresh food control.
Ice may spray over the side of the glass if the glass is held to far from the dispenser chute. Holding the glass approximately one inch from the dispenser chute will correct this.
Ice may spray over the side of the glass if the mouth of the glass is too small. If possible, use a glass with a wider mouth (3 - 4" opening). <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 3 out of 5 stars
Not worth the price
SandyL Posted
Cool, sleek look, however the inside water dispenser would be better if it could disperse water by cup holding down button. It's also rather loud.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted
The normal operation of your refrigerator will create some sounds or noises. We have a list on our site that you can view. If you feel that what you are hearing isn't normal, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. This is a beautiful refrigerator with the added benefit of the internal water dispenser. It has a large easy-touch button-on-top design with a hold down activation that will prevent accidental engagement. Your feedback on the dispenser is appreciated and we will be sure to share this with our teams. We hope the more you use your refrigerator the more you will like it. <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
Beaverton, OR...BEST BUY #1 Customer Service!!!
Zodyak Posted
Okay, this Cafe counter-depth fridge is impeccable, but it is a bit noisy at times. Aside from that, we can live with the humming and enjoy what it does best: cool and freeze!! Thanks to the AMAZING BEST BUY TEAM AT CEDAR HILLS CROSSING IN BEAVERTON, OR!!!
I would recommend this to a friendThis review is from Café - 18.6 Cu. Ft. French Door Counter-Depth Smart Refrigerator, Customizable - Stainless Steel
Brand response from Cafe Appliances
Posted
Hi there! Thanks so much for taking the time to share your thoughts with us. We're thrilled you love your new cooktop and happy to hear you had a pleasant experience purchasing this appliance. We're confident this cooktop will be an asset in your home for many years. Let us know if you have any questions, we're here to help you have the best experience possible. Kind regards. Julia@Cafe <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 3 out of 5 stars
Looks nice, but…..
FJOLS Posted
Nice looking, very small freezer. Not a fan of water dispenser on the inside. Have to open door and hold open and dispenses slowly.
No, I would not recommend this to a friendThis review is from Café - 18.6 Cu. Ft. French Door Counter-Depth Smart Refrigerator, Customizable - Stainless Steel
Brand response from Cafe Appliances
Posted
Hi - Thank you for reaching out with this information about your new refrigerator. We're sorry to hear the dispenser is slowly releasing the water. There are a few reasons this could be happening, such as air being trapped or the filter being clogged. Troubleshooting tips can be found on our GEA website in the article titled "Refrigerator - Slow Water Flow or Dribble from Dispenser." We hope this helps. -Gina@Cafe <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
Good But…..
LDM1 Posted
On the small side for a family. Good for a couple. One issue is that the ice holder in the freezer is MUCH too large. More freezer space would have been nice.
I would recommend this to a friendBrand response from Cafe Appliances
Posted
While we're glad you're overall happy with your refrigerator, we understand your concern regarding the capacity and ice bucket. The capacity and size of the bucket vary depending on the particular model, and your feedback regarding this model will be shared with our team for consideration. We're confident the refrigerator will work well for you for a long time to come! <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
New refrigerator
BetsyR Posted
Enjoying my lovely new refrigerator-it is spacious and easy to find items-freezer is superb-really like drinking water dispenser inside refrigerator
I would recommend this to a friendThis review is from Café - 18.6 Cu. Ft. French Door Counter-Depth Smart Refrigerator, Customizable - Stainless Steel
- Rated 5 out of 5 stars
Beautiful fridge!!!
CarmenC Posted
Love how spacious is the top fridge and the fact that the water dispenser is inside its the best!!!!!
I would recommend this to a friendBrand response from Cafe Appliances
Posted
Hi there! Thanks for taking the time to leave us your thoughts. We are thrilled to hear the design of this refrigerator works well for you and your home. If you ever have any questions, don't hesitate to reach out. Best wishes! Julia@Cafe <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Good
CasieM Posted
So far so good. Everything works. Love it and the design.
I would recommend this to a friend - Rated 4 out of 5 stars
New Refrigerator
NewRefrigerator Posted
Very happy with our new refrigerator. Geek squad was terrific in correcting the installation problems.
I would recommend this to a friendThis review is from Café - 18.6 Cu. Ft. French Door Counter-Depth Smart Refrigerator, Customizable - Stainless Steel
- Rated 4 out of 5 stars
Fits very nice
TammyT Posted
Looks great with the entire Cafe series. Not going to use the water feature so glad it’s not on the outside of the door
I would recommend this to a friendThis review is from Café - 18.6 Cu. Ft. French Door Counter-Depth Smart Refrigerator, Customizable - Stainless Steel
- Rated 1 out of 5 stars
NOISY
MeghannW Posted
I regret this purchase! The refrigerator is extremely loud and the compressor never turns off. I had a technician come look at it - he added some washers and changed a control board but there was zero improvement. I can't stand the sound and I'm not that sensitive.
No, I would not recommend this to a friendThis review is from Café - 18.6 Cu. Ft. French Door Counter-Depth Smart Refrigerator, Customizable - Stainless Steel
Brand response from Cafe Appliances
Posted
Thanks for letting us know what happened. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@CafeAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Gorgeous
Works great, beautiful, love it. The options to change the handles is really nice
I would recommend this to a friend - Rated 5 out of 5 stars
This fridge is beautiful.
MAJM Posted
This refrigerator is the best. Very sleek styling, spacious top compartment and deep freezer compartment. Great inside door shelves. Stainless steel is the way to go. Love the water dispenser on the inside door. No detracting from the front doors.
I would recommend this to a friendThis review is from Café - 18.6 Cu. Ft. French Door Counter-Depth Smart Refrigerator, Customizable - Stainless Steel
Brand response from Cafe Appliances
Posted
Hey there - thanks for taking the time to share your detailed review of this beautiful Café French-Door Refrigerator! We’re pleased that you’re loving the sleek styling of the stainless steel finish and the clean design of the internal water dispenser. We also love the multi-level freezer baskets - anything that makes organization easier is a favorite in our household! We’re confident that this great refrigerator will continue to impress for years to come. Have a wonderful day. Lauren@Café <img src="https://s3.amazonaws.com/stratos-logos/logos/cafe_appliances.jpeg" alt="cafe_appliances" title="cafe_appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
over all satisfied
Sunshine58 Posted
harder to clean than I thought, finger prints show more than I like
I would recommend this to a friendThis review is from Café - 18.6 Cu. Ft. French Door Counter-Depth Smart Refrigerator, Customizable - Stainless Steel