Customer Ratings & Reviews
See more imagesCustomer reviews
Top Mentions
- Rated 4 out of 5 stars
Chest freezer
LisaB Posted
Had a dent and receive upside down? But seems to do what we need.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hi LIsaB,
Thank you for taking the time to write a review. We are always working towards improving our products and appreciate any feedback you can provide to achieve this. Please send your feedback to [email protected] and make sure to include the model number in the subject line.
Sincerely,
Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
Dented and poor customer service
Sdelong Posted
Arrived dented with the thermostat housing hanging from the wires outside the freezer. Tried to get exchanged with another delivery. Took day off and never came. Bb eventually canceled the exchange. Was offered 5% refund and a $50 gift card. This item cannot be fixed and said they had to do better. Had to spend hrs on phone with several people to get a $250 refund (was told $300). 30 years and a loyal customer and I will never shop bb again. So disappointed.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hi Sdelong,
We're sorry to hear that your order arrived with dents. We will pass along this information to our suppliers and warehouse team. All of our products go through a quality control process to ensure that each unit released into our warehouse is free of damage or dents. In rare cases, your unit may have been damaged during shipping, which may be one of the reasons your Danby - 7.2 cu. Ft. Chest Freezer was damaged. We would like the opportunity to discuss and review your comments in more detail. Would you mind sending your feedback to [email protected] and making sure to include the model number in the subject line?
Sincerely,
Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Freezer
Memdelr Posted
Perfect size. Quiet operation. My other was going out. This Freezer is just what I needed. It has two baskets inside for organizing.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hi Memdeir,
We're glad to know that we satisfied your expectations. Thank you for the 5-star rating, and welcome to the Danby family of products!
Regards,
Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
very spacious
stingraytip Posted
freezes fast. very spacious. comes with a rack and a basket to keep thing in place.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hi Stingraytip,
I am glad to hear you are enjoying your Danby - 7.2 cu. Ft. Chest Freezer. Thank you for being a part of the Danby Family.
Regards,
Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Freezer damage
Janie Posted
Love it, but it came with lots damages, scratch on top of the door big dent bottom of the outside of the freezer very disappointing, but not BestBuys fault, it’s the the delivery company the actual box where it came in you could actually see the freezer. It went to so rough traveling. I didn’t want to complain and it took me for ever to bring it in, it was heavy for a woman. I recommend it but I would say by at the store and have them deliver and set it up you can review it and something wrong with it just have then take back and bring you a new one.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hello Janie,
We are happy that you love your new Chest Freezer. We are sorry that it arrived in not-so-perfect condition. I would encourage you to contact our Customer Service department through our website (https://www.danby.com/en-us/support/) Perhaps there is something one of our talented agents can do for you. Welcome to the Danby family of products and thank you for the stars!
Kind regards, Blaire <img src="https://s3.amazonaws.com/stratos-logos/logos/Danby.png" alt="Danby" title="Danby" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/> - Rated 5 out of 5 stars
Freezer
Eric Posted
Works very good easy set up an quiet fits perfect in the space I have it in
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hi Eric,
Thank you for taking the time to leave a 5-star review! We are pleased to hear you are happy with your Danby - 7.2 cu. Ft. Chest Freezer. Welcome to the Danby family of products!
Regards,
Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/> - Rated 5 out of 5 stars
A great buy from Best Buy!
Lainey Posted
I love my garage ready freezer! My freezer was delivered days early and was packaged so well to prevent any damage during shipping. It freezes food very quickly. I can’t say enough about how much I love it.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hello Lainey,
I am glad to hear you are enjoying your Danby Chest freezer. Thank you for being a part of the Danby Family.
Regards,
Sasha <img src="https://s3.amazonaws.com/stratos-logos/logos/Danby.png" alt="Danby" title="Danby" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/> - Rated 4 out of 5 stars
Freezer
CandG Posted
This is a great freezer, but protecting the freezer during delivery needs to be much improved. When our order arrived it was dented in a number of places. We reordered and the new one was dented as well. I ended up keeping it, but something needs to be addressed with packaging and adding fragile to the box.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hello CandG,
Thank you for taking time to write a review. We regret to hear that your freezer arrived damaged and appreciate your feedback on packaging. Please fill out the form at https://www.danby.com/support/ so that we can contact you to discuss where the freezer was damaged so that we can review where the packaging can be improved. Danby works towards improving our products and this type of feedback will be most helpful.
Sincerely
Ann <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 3 out of 5 stars
Danby freezer
Mghoff Posted
Easy to move, easy to clean, lots of storage space and includes racks for organization. The disadvantage is it has no light inside, therefore you need to have a flashlight handy. As well, it sticks tightly after you close it. Yes! If you attempt to open right after you close it, It's hard to open. Not sure why that happens!
No, I would not recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hi Mghoff,
Thank you for taking the time to write a review. We appreciate your feedback on the Danby - 7.2 cu. Ft. Chest Freezer and we will be forwarding this to the appropriate department for review. With your help, we can continue improving our products and services. If the door sticks tightly try to wipe the gasket with a clean damp towel. If the door sticks due to a pressure problem, try to lightly peel off the seals on the side of the door with your fingers. This will allow air to pass in and release the pressure. If you have further questions and would like to speak with our consumer service team, you can contact us at [email protected] or fill out your information at https://www.danby.com/support/ Regards, Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Great Freezdr
Clyde Posted
This a great freezer. Holds a constant temperature. Has an excellent seal. Plus a five year warranty. You really should stock them in your stores. I did a lot of research and this had the best specifications. Hated waiting for though.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hi Clyde,
Thank you for taking the time to leave us a 5-star rating. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Welcome to the Danby family of products!
Regards,
Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Chest Freezer
Fire Posted
Still frozen 5 months after purchase. I expect decades to come. Nice size.
I would recommend this to a friendThis review is from Danby - 7.2 cu. Ft. Chest Freezer - White
Brand response from DanbyAuthorizedRep
Posted
Hi,
Seeing that you leave us a 5-star rating is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Danby Products. We look forward to serving you for many years to come!
Regards,
Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 4 out of 5 stars
satisfied customer
freezing Posted
I am very happy with the timing of the delivery of the product. The freezer was not damaged and started working immediately when plugged into the outlet. It is doing a great job so far.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hi Freezing,
Thank you for taking the time to leave us a rating. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Regards,
Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Freezer
Louise Posted
Great freezer, perfect size and energy efficient for the garage.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hi Louise,
Thank you for taking the time to leave us a 5-star rating. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Welcome to the Danby family of products!
Regards,
Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Awesome purchase
BrandyHeberle Posted
It works and has a lot of space to store food and it stays cold
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hi BrandyHeberie,
Thank you for taking the time to leave us a rating. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Regards,
Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 4 out of 5 stars
Money !!
Neverbefor Posted
Everything Good ! Nice size, working ok for now , a little expensive, but good items does $$$$, i would let everybody i know that Best Buy is the Place to shop at
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hello Neverbefor,
Welcome to the Danby family of products and thank you for taking the time to let us know about your new Chest Freezer.
Kind regards,
Blaire <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Need a 7.2 cu Ft Chest Freezer?
JaxMike Posted
If you need a 7.2 cu Ft Chest Freezer, this is one. This one is white and it work fine. Not too noisy but not silent. Fits my purposes and, was particularly handy when my 14 year old refrigerator failed last weekend so I was grateful to have this chill box ready to go. Whew!
I would recommend this to a friendThis review is from Danby - 7.2 cu. Ft. Chest Freezer - White
Brand response from DanbyAuthorizedRep
Posted
Hi JaxMike,
We are incredibly grateful that you took the time out to leave us a 5-Star review. We're glad to know that we satisfied your expectations. Welcome to the Danby family of products!
Regards,
Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 4 out of 5 stars
Great deep freeze
Great freezer for the price. Shipping was a joke. I waited over a month. It came with several large dents.
I would recommend this to a friendThis review is from Danby - 7.2 cu. Ft. Chest Freezer - White
Brand response from DanbyAuthorizedRep
Posted
Hi Diana,
Thank you so much for taking the time to leave us a review. We are sorry to hear that your order arrived damaged. We will pass along this information to our suppliers and warehouse team. Regards, Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 4 out of 5 stars
the noise
jonathan Posted
it does the job, it makes noise like a rat chewing my walls, but freezes my food
No, I would not recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hi Jonathan,
Thank you for taking the time to write a review. We are always working towards improving our products and appreciate any feedback you can provide to achieve this. Please send your feedback to [email protected] and make sure to include the model number in the subject line.
Sincerely,
Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
quiet and very cold freezer
Tomm Posted
product works great so far hinge cover got damaged in shipping when delivered emailed Danby was sent new cover snapped right on no issues since!
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hi Tomm,
Seeing that you leave us a 5-star rating is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Danby Products. We look forward to serving you for many years to come!
Regards,
Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 4 out of 5 stars
Frezzer
Freezer Posted
Good product but delivery was terrible, was left in front of my door in a box. Damage on the top door and front Was told to take item back at my own cost
No, I would not recommend this to a friendBrand response from DanbyAuthorizedRep
Posted
Hello Freezer,
Thank you for bringing this to our attention. Please reach out to our customer service team so we can make this right. For a quicker response, please email us at [email protected] or fill in your information at https://www.danby.com/support/.
Regards,
Earl <img src="https://s3.amazonaws.com/stratos-logos/logos/danby-products.png" alt="danby-products" title="danby-products" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />