Customer Ratings & Reviews
See more imagesDell - Latitude 7490 Refurbished Laptop - Intel I5-8350U 1.7GHZ, 16GB RAM, 256GB SSD HD, Webcam, W10P-64 - Black
- Model:
- 7490.i5.16.256
- SKU:
- 6567250
Highly rated by customers for:
Customer reviews
Top Mentions
would recommend to a friend
- Rated 2 out of 5 stars
What a joke.
PowerUser Posted
Bestbuy is has found yet another way to disappoint me. The unit was delivered slowly and with keys on the keyboard that do not work. "but it has a warranty!" you say. Lets talk about that warranty: YOU pay to ship it to New Jersey. It will be gone for weeks. As already mentioned, it has an odd smell, too. I wanna be like Bestbuy when I grow up so I don't have to worry about customer satisfaction.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted
Hey There PowerUser,
Thank you for taking the time to leave a review of your Dell Latitude 7490. We are sorry to hear that you are experiencing an issue with your keyboard. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
Keyboard Usage & Troubleshooting Link: https://bit.ly/4ajcf2p
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell <img src="https://s3.amazonaws.com/stratos-logos/logos/Dell.png" alt="Dell" title="Dell" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Great Refurbished Dell
RoxAllen Posted
Great deal on a refurbished laptop. Everything I have is Mac, but started a new job that's PC and Windows 10 only, so this works out perfect for my at home computer when needed.
I would recommend this to a friend - Rated 1 out of 5 stars
Bad smell and look.
jwshooter Posted
Recived this laptop as a refurbished. It smelled as if the whole of antiseptic bottle was used on it and it was wrapped in a black plastic wrap and not done very well. Never even got to turn it on to see if it would operate. Never got past the smell and look of it.
No, I would not recommend this to a friend - Rated 2 out of 5 stars
Meh
BenC Posted
Works fine but battery life is completely trash. Dies the second it is unplugged from the charger
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted
Hey Ben C,
Thank you for taking the time to leave a review. We apologize for the battery performance issues you are experiencing with your Dell Latitude 7490. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full articles that can help you improve the battery performance of your laptop.
Here are the steps to help improve the battery performance of your laptop:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn the Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further the Battery Saver feature.
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
If you need further assistance, we recommend using the toll-free number or chat link below to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell <img src="https://s3.amazonaws.com/stratos-logos/logos/Dell.png" alt="Dell" title="Dell" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Refurbished Laptop
Libby Posted
Very nice, I couldn't even tell it was refurbished. I wish the battery lasted longer, but overall an excellent value
I would recommend this to a friend - Rated 5 out of 5 stars
Great value!
JennieW Posted
This laptop was for my dad and it worked out great. Easy to set up and a great price. Works great.
I would recommend this to a friend - Rated 1 out of 5 stars
Infected
JamesL Posted
Product arrived with a virus and had to pay to have removed by Best Buy
No, I would not recommend this to a friend - Rated 5 out of 5 stars
WORKS AS IT SHOULD!!
Angel Posted
This product works as it should. I did have an issue with the charger not being compatible with the laptop. However, Best Buy made it right.
I would recommend this to a friend - Rated 5 out of 5 stars
Highly Recommended
MarkS Posted
Excellent product at a great price! I appreciate the quick shipment of the order too.
I would recommend this to a friend