Customer Ratings & Reviews

Posted 5 years ago

Hello Rose,

Thank you for your review. We are sorry to hear your PC is working as expected. Below I have provided steps to help resolve this issue.

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI

You can read the full article here - http://dell.to/2tW5m33

For additional support, please call Dell directly at 1-800-624-9896

Best, Lexy <img src="https://s3.amazonaws.com/stratos-logos/logos/Dell.png" alt="Dell" title="Dell" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>

Posted 5 years ago

Maverick,

We're sorry to hear about the overheating that you were experiencing with your new laptop. Dell has released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX.

Best,
Bryan
1-800-624-9896 <img src="https://s3.amazonaws.com/stratos-logos/logos/Dell.png" alt="Dell" title="Dell" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>

Posted 5 years ago

Hello Dianna,

Thank you for your review. We are very sorry for the lack of parts that are supposed to be packaged with your product. We really do appreciate your feedback. We would love to help as soon as possible. Please visit the Support Page of your product to be taken care of at your earliest convenience.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896. <img src="https://s3.amazonaws.com/stratos-logos/logos/Dell.png" alt="Dell" title="Dell" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />