Sit back and let our Agents run diagnostics on one of your electric kitchen appliances. The appliance must be under a GSP or manufacturer warranty.
Q: Are there additional charges for complex diagnostics or repairs not covered by warranty?
A: Yes, there may be additional charges for complex diagnostics or repairs not covered by warranty. These services, such as diagnostics that require uninstallation or appliance repair outside of a warranty, can be purchased separately from Best Buy.
Q: Can multiple electric kitchen appliances be diagnosed during a single visit?
A: No, only one electric kitchen appliance can be diagnosed during a single visit. The service covers diagnostics for a single appliance under warranty, excluding gas or refrigeration appliances. Additional appliance diagnostics or complex diagnostics requiring uninstallation or repairs outside of warranty are available as separate add-on services.
Q: Can I be present during the diagnostic process to ask questions or provide information?
A: Yes, you can be present during the diagnostic process to ask questions or provide information. The product description states that "We'll clean up our workspace, answer any questions you may have, and let you know how to contact us for future support."
A: If the diagnostics reveal an issue that requires a part replacement, Geek Squad will order the necessary parts and schedule a follow-up visit to perform the repair. The time it takes to receive the parts can vary, but most standard parts are shipped directly to the customer.
Q: What is the cost of the diagnostic service, and are there additional fees for parts or labor?
A: The cost of the diagnostic service is not specified in the provided context. However, there may be additional fees for complex diagnostics, appliance repair outside of a GSP or manufacturer warranty, or a diagnostic for an additional appliance.
Q: Does this service include installation or repair of electric kitchen appliances?
A: The service does not include installation or repair of electric kitchen appliances. However, it may include diagnostics that require uninstallation, which can be purchased separately from Best Buy. The service covers diagnostics on one electric kitchen appliance that is under warranty.
Q: How do I cancel a scheduled service visit?
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