Sit back and let our Agents run diagnostics on one of your electric laundry appliances. The appliance must be under a GSP or manufacturer warranty.
Q: Does this service cover appliances that are not under warranty?
A: No, this service does not cover appliances that are not under warranty. The product description clearly states that "The appliance must be under a GSP or manufacturer warranty."
Q: What types of electric laundry appliances can be diagnosed with this service?
A: This service can diagnose one electric laundry appliance that is not functioning normally. The appliance must be under a Geek Squad Protection (GSP) or manufacturer warranty. Complex diagnostics that require uninstallation, appliance repair outside of a GSP or manufacturer warranty, or a diagnostic for an additional appliance may be purchased separately from Best Buy.
Q: What is the process for scheduling a follow-up visit if repairs are needed?
A: If repairs are needed after the diagnostic, the technician will discuss the scope of work and provide a repair estimate. Once the repair is approved, the technician will order the required parts and schedule a follow-up visit to complete the repair.
A: If the diagnostic reveals a complex issue that requires uninstallation or repair outside of the warranty, the customer may purchase additional services separately from Best Buy to address the issue. These additional services may include uninstallation, appliance repair, or diagnostics for additional appliances.
Q: Are there any additional fees or charges that may apply during the diagnostic process?
A: Complex diagnostics that require uninstallation, appliance repair outside of a GSP or manufacturer warranty, or a diagnostic for an additional appliance may incur additional charges. These charges are separate from the standard diagnostic fee and must be purchased separately from Best Buy.
Q: Can multiple electric laundry appliances be diagnosed during a single visit?
A: No, only one electric laundry appliance can be diagnosed during a single visit. The product description states that "We'll perform a diagnostic on one electric laundry appliance that isn't functioning normally."
Q: How do you handle situations where the diagnostic reveals an issue that cannot be resolved?
A: If the diagnostic reveals an issue that cannot be resolved under the warranty, the customer may need to purchase additional services or repairs separately from Best Buy. Complex diagnostics, appliance repairs outside of warranty, or diagnostics for additional appliances may require separate purchases.
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