Customer Ratings & Reviews

Posted 3 months ago

Hi there! Thank you for taking the time to share such detailed feedback about your experience. We’re truly sorry to hear that the washer and dryer did not meet your expectations, especially given the care you took in selecting a high-end unit based on performance, design, and capacity.

We understand how disappointing it is when a new appliance presents multiple issues right from the start. Concerns such as the washer gasket design leading to trapped items and buildup, as well as the dryer’s intermittent operation, noise, and moisture sensor performance, are understandably frustrating—particularly for a product that is expected to deliver reliability and quality from day one.

If you need further assistance, please join us via Live Chat at www.electrolux.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick <img src="https://s3.amazonaws.com/stratos-logos/logos/Electrolux-CA.png" alt="Electrolux-CA" title="Electrolux-CA" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 3 months ago

Hi Lloyd! Thank you for taking the time to share your experience with us. We’re happy to hear that your washer and dryer system is working as expected and that you’ve been pleased with your purchase.

It’s great to know the appliances are meeting your needs and performing reliably in your home. Feedback like yours is very meaningful to us and helps other customers feel confident in their purchasing decisions.

If you feel that your overall experience has been a positive one, we’d truly appreciate it if you would consider updating your rating to reflect that. Your support helps us continue improving and delivering products our customers can rely on.

Thank you again for choosing Electrolux. If you ever need assistance or have questions in the future, please join us via Live Chat at www.electrolux.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick <img src="https://s3.amazonaws.com/stratos-logos/logos/Electrolux-CA.png" alt="Electrolux-CA" title="Electrolux-CA" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 9 months ago

Thank you for sharing your experience, and we’re sorry to hear about the issue with your dryer so early on. We understand how disappointing it must be to encounter such a problem after only a month of use. Should you have additional questions or concerns, please don't hesitate to connect through phone call at 1-(877) 435-3287, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica <img src="https://s3.amazonaws.com/stratos-logos/logos/Electrolux.png" alt="Electrolux" title="Electrolux" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 11 months ago

Hi there, thank you for making time to provide us with your feedback. We are saddened to know that this has been your experience. We highly recommend reaching out to the dealer for further assistance in regard to the offer that was stated to you. - Jessica <img src="https://s3.amazonaws.com/stratos-logos/logos/Electrolux.png" alt="Electrolux" title="Electrolux" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 6 months ago

We’re very sorry to hear about your experience with the Electrolux Laundry Tower. This certainly doesn’t reflect the quality or reliability we aim to provide, and we understand how frustrating repeated issues can be—especially with such an important household appliance.

We’d appreciate the chance to make this right. If you haven’t already, please contact our support team directly at 1-(877) 435-3287 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica <img src="https://s3.amazonaws.com/stratos-logos/logos/Electrolux.png" alt="Electrolux" title="Electrolux" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />