Customer Ratings & Reviews

The day I was scheduled for Email setup and troubleshooting was immediately following a significant snow storm. Travis was diligent in keeping me informed about his schedule and potential arrival time. He arrived as predicted. He was respectful of me and of my home. He was knowledgeable and verbally kept me informed about what he was doing and the reasons for it. Often, some of the steps he took were to make operations more user friendly for me. He accomplished a lot in a very efficient manner.

Knowledgeable tech. Very pleasant and efficient. Worked quickly and explained process with patience.

Raymond from Geek squad was exceptional with servicing my laptops to setup Parental control for my teenager, providing excellent tips for my laptop and showing me how to navigate my system faster and easier and updating my software. I highly recommend Raymond from Best Buy in the Bay Parkway location. In general, The Geek Squad has a higher level of expertise. Also, very savvy and knowledgeable with software.

Marc was excellent and very patient with this almost 81 year old senior citizen. He answered ALL of my questions to my satisfaction.

The geek who came did what needed to by done quickly and efficiently. But because when the old computer info was copied to new computer my address book was left out and there were no pictures in my picture files. My grandson who is a software engineer was finally able to figure out what was wrong. But I still don’t have an address book and will need to go into the store to have them download from hard drive to a thumb drive. Going from old computer to new has been a difficult experience.

Michael is the best! Knowledgeable, efficient, and easy to understand.

The Geek Squad Agent performed troubleshooting on my I-Mac and HP Printer with respect to several issues. The Agent, Sean Peterson, was most efficient and very professional making sure that he addressed all issues that I brought to his attention. I was more than satisfied and I would highly recommend Mr. Peterson and the Geek Squad.

Most of the time these guys do a great job. Of course, they can only be as good as the product that you have purchased. That said, I consider Geek Squad my essential IT support system. My most recent use, installing a second monitor on my iMac. Yes, I could have done it myself. In fact, I had. However, that monitor had a problem, a short circuit. So, for the replacement I went with installation. Suffice it to say that the Geek who installed it for me was much faster than I could be and no problems.

Mitch, the tech, was very helpful and cleared all the issues. Also streamlined some operations to aid efficiency.

Excellent service: on-time, knowledgeable, solved the problems.

I am so happy this option for in home help is available. I needed someone to come view the configuration on my home computer to finish configuring my email and other items on my new laptop. The tech support I had was quick, accurate and so helpful. He was able to handle the situation easily. Very knowledgeable.

Geek Squad services are amazing and outstanding. I recommend them frequently to friends and family. The Geek Squad team has incredible skills, yet they remained humble enough to treat me with dignity and respect as they patiently answered my many many questions. What a genuinely wonderful service that unravels all of those complicated technologies, helping us consumers to use our products with confidence and efficiency!

During an in-home visit, Geek Squad Agent Cason very quickly got my new laptop wifi, email, MS 365, and cloud backup running perfectly. Also, improved performance & systems on my desktop and my other laptop. Took time to explain what he was doing and educating me. Couldn't be happier with Geek Squad and BestBuy Total Tech Support service.

Very helpful. Quickly recovered my email account!

I was a member before & found the Geek service to be very rewarding. They are so knowledgeable & solve the problem. They are very patient & kind. They never make you feel stupid. I appreciate them so very much. T.Y.!

Thomas from the Geek Squad did an excellent job of setting up our devices and troubleshooting our questions. He was prompt, efficient, friendly, and very knowledgeable. We appreciated his expertise and patience as he answered all our questions. The session was thorough and quick.

The Geek Squad Techno-guru helped my family member once again!!! Agent Pulley was thorough and gave extra guidance to us for additional tasks that will be done soon!

Paul is a SUPER Geek! He is extremely knowledgeable and took time to answer my list of questions and also took time to clarify many mysteries on my list. It was a comfortable session and I did not feel rushed so he could get to another appointment. He is certainly an asset to the Geek Squad and anyone whom he assists with any form of technical assistance.

R.J. was magnificent and so efficient!! He determined the problem and was able to recover data I'd bee told was lost; he re-installed and got my business email account up and running. He was polite, patient and extremely knowledgeable...He was able to fix what six on-line Geeks were unable to fix. I am eternally grateful to Geek Squad!!!

A difficult problem affected my Outlook 365 mail. After working on Outlook in the store, the agent recommended an in-depth Geek Squad visit at my home to provide in-depth solutions. It was extensive because the problem was unusual - Outlook kept trying to send non-existent message, It was resolved. Excellent service, commitment, and thoroughness. As always, I recommend Geek Squad.