Customer Ratings & Reviews
See more imageseufy - Refurbished Excellent - X10 Pro Omni Robot Vacuum and Mop Combo, 8,000 Pa Suction + Official Replacement Parts Kit - Black
- Model:
- T2351111+T29G00R1
- SKU:
- 12209389
Customer reviews
- Rated 1 out of 5 stars
Unfortunately, it arrived defective.
AntoniocesarC Posted
Unfortunately, it arrived defective; the cloths wouldn't lower to wipe the floor. I tested it on ceramic, wood, and concrete floors, but the return process at Best Buy was impeccable—kudos!
No, I would not recommend this to a friendBrand response from Eufy Team
Posted
Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards, <img src="https://s3.amazonaws.com/stratos-logos/logos/eufy.png" alt="eufy" title="eufy" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />