Customer Ratings & Reviews
See more imagesFrigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
- Model:
- FFFU20F2VW
- SKU:
- 6369433
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 1 out of 5 stars
Buyer beware
SpoiledFood Posted
Didn't even have it a month and it went out. Its under warranty so they were willing to send a technician out to fix it. Parts needed to be ordered so as of today, its still not fixed! They offered a 200 gift card as a supposedly courtesy when I had over 200 dollars worth of groceries in the freezer when it went out (even have the receipts to prove, along with photos)! If you buy make sure to only keep less than 200 worth of food in the freezer in the event it stops working! Hopefully once the parts are in and its fixed, it will work longer than a month. Probably will never fill it again because I spent over a 1000 for the freezer (extended warranty included) and lost hundreds in food (had just went to sams, grocery store and meat market) - so basically spent money to lose money... might I add during a pandemic!
No, I would not recommend this to a friend - Rated 2 out of 5 stars
Freezer
Robert Posted
This item broke within 6 months of purchase. Bad control board. Found an appliance repairman who fixed this under warranty.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Hello, Robert. We are truly sorry for any difficulties you have experienced with your freezer. We are glad to hear that a servicer was able to repair your appliance. Should you need us we are available via live chat on our branded web page Monday through Friday between 8:30 am until 8:00 pm EST on our branded page. -Chris <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Great upright freezer
Stobor Posted
Unit was delivered on schedule. Works great and has a lot of room. Only issue with it is that owning the door causes the unit to roll forward. Would be great if you could lower it down to sit on the floor or maybe lock the wheels
I would recommend this to a friend - Rated 5 out of 5 stars
Open Box Freezer
Pammie Posted
The open box freezer that I purchased was perfect for our home. I like that it holds alot of food and I can keep it organized. It stays really cold without ice building up on the sides.
I would recommend this to a friend - Rated 1 out of 5 stars
DON"T PURCHASE GEEK SQUAD OR BEST BUY WARRANTY!!!
LauraO Posted
I bought this when our previous freezer died during the pandemic. We have had trouble on and off since buying it. Recently it has stopped cooling. Geek Squad has been out too many times to count. They have replaced both fans, the defrost heating element, and the seal. Each time it works for a little while and then it stops cooling. Geek Squad has refused to replace it and is now sending out a Frigidaire repair person. I have lost a freezer full of food and spent hundreds of $ buying dry ice to keep things frozen between repairs. I have been a loyal Best Buy customer for years, but at this point I won't buy so much as an extension cord from them. I recommend you shop somewhere else!!!!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Thank you so much for taking the time to leave us feedback, LauraO. We're sorry to hear that you feel this way, and we would love to know more about your concern with the appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. While we were unable to locate any contact with us pertaining to your concerns, we would like to ensure that you are properly assisted and that your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or calling us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to speaking with you! - Christi <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Do not buy!
Sylvia Posted
Whatever you do, DO NOT BUY THIS FREEZER! I bought this model January 2021, it broke within a month. It was under warranty so Frigidaire sent a technician to fix it. In May it broke again. We’re now in December and it’s broken. It doesn’t cool, the light just blinks, it makes a noise and most of my food got spoiled AGAIN. 3 times within a year.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Hi, Sylvia! Oh no! We are sorry to hear that this has been your experience with your freezer. We would love to see how we can turn things around for you. For further assistance, please feel free to chat with us online or contact us via phone at 800-347-4432 M-F, 8:30 am- 8:00 pm, our team will be happy to assist you further. ~Briana <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
DO NOT BUY ONE-IT'S A LEMON
Marm Posted
delivered 7/2020. new motor installed Fall 2022. All food defrosted February 2023. Will not bother paying a repairman to come out to fix it Will have to look into buying a new freezer & it won't be a Frigidaire
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Oh, no! We're sorry to hear this, Marm. It is so terrible that you have gone through this. We want you to know that, as a customer, you are significant to us and that we will make every effort to meet your needs. We hope we can still make things right. Please don't hesitate to contact us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. -Ruth <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Broke at 6 months, terrible customer service
ClintonC Posted
Broke after 6 months, spent the next 6 months trying to get it fixed/replaced/refunded with no success. 3 different service techs have come out, and have not been able to fix it. 2 of them said it was garbage and we should get our money back from Frigidaire/electrolux. It has a 1 year warranty. Customer service will not call you back, they will hang up on you, and they will make some hollow promises and not follow through. Do not buy a Frigidaire, they are lemons with terrible customer service from the parent company Electrolux.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
We're sorry to hear that your experience with our customer service and brand was less than satisfactory, Clinton. We would like to let you know that we strive to provide the most reliable products and services for our customers and we're not happy that we were unable to deliver those results for you. This isn't the impression we would want to leave you behind and we're here to help. Should you require any further assistance, please don't be hesitant to connect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
What happened to Frigidaire?
Aimis Posted
I bought the Frigidaire upright freezer 20.2 so not this exact one but the model before. I had the freezer go out twice! The first time it was 90% full of wild game! The other 10% would've been whole farm fresh chickens. The second time was store bought food but still a ton of money. I just found out yesterday BB is replacing the freezer due to not being economical to keep working on it.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
We are truly sorry for your recent experiences with the freezer and the service received. We are glad to hear that Best Buy is replacing your freezer. Should you need us, we are available via live chat on our branded web page Monday through Friday between 8:30 am until 8:00 pm EST on our branded page. -Chris <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Cheap junk
MarkC Posted
Compressor failed 3 months after the 3 year extended warranty expired.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Bad service
Silvia Posted
They promise gift card and the refuse to give us, i hate the liers
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Hello Silvia,
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Owen <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
