Customer Ratings & Reviews

Posted 3 weeks ago

Good day, NGazi! Thank you for sharing your feedback! We’re glad to hear you’re enjoying the product and finding the app easy to use. We’re sorry, however, that the sound level has been an issue. We understand how disruptive unexpected or excessive noise can be, and we appreciate you bringing this to our attention.

Your feedback is important to us and will be shared with the appropriate team as we continue working to improve our products and customer experience.

If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.

Thank you, and have a great rest of your day!

- Maico

Posted 2 months ago

Hi JosephW, thank you for sharing your feedback on your Frigidaire air conditioner, model FHWW105WE1. We're glad to hear that you found the unit easy to install and that it feels well-built. However, we're sorry to learn about the unusual crinkling or crackling sound you're hearing and that your concern wasn't addressed to your satisfaction.

For basic troubleshooting, please ensure the unit is installed securely and level in the window, and check that no packaging materials or loose components are making contact with the fan. Some expansion and contraction noises from the cabinet can be normal as the unit cools, but if the sound is continuous or seems abnormal, we'd like to help determine whether service is needed.

Please connect with us via live chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8:00pm ET, so we can further assist you.

— Reed

Posted 1 month ago

Hi DavidB! Thank you for taking the time to share your positive feedback about your Frigidaire air conditioner. We’re delighted to hear that your unit is providing excellent cooling performance in your enclosed deck area and that you’re pleased with its quiet operation and easy installation.

We also appreciate you sharing your positive experience with the service provided during your purchase process. Your feedback is valuable and encourages us to continue providing products and support that meet our customers’ needs.

If you need any assistance now or in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick

Posted 2 months ago

Hi LISAH, we're sorry to hear your new inverter window air conditioner isn't cooling as expected, though we appreciate your feedback and are glad to hear you've had a positive experience with your previous Frigidaire unit. As a basic troubleshooting step, please make sure the temperature is set lower than the current room temperature, the unit is operating in Cool mode rather than Fan mode, and that the air filter and airflow around the unit are not obstructed. If the cooling performance continues to be a concern, please reach out to us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. ET, so we can assist you with additional troubleshooting. — Reed

Posted 3 weeks ago

Hi DogMom, thank you for taking the time to share your detailed feedback. We're sorry to hear that your Frigidaire Inverter Smart Window Air Conditioner, which you initially enjoyed, has started dripping water into your apartment after only a few months of regular use.

We understand how frustrating it is to experience an unexpected water leak, especially after confirming that the unit was installed correctly and after giving Frigidaire another chance following a previous disappointing experience.

As a basic troubleshooting step, please make sure the air filter is clean and that the condensate drainage area is not obstructed. Also, check that the unit remains properly positioned and level according to the installation instructions. If water continues to drip into the room, we recommend discontinuing use if necessary to prevent property damage and having the air conditioner evaluated by an authorized service professional.

We appreciate you bringing this concern to our attention. Your feedback regarding the unit's water drainage, performance, and overall experience is valuable.

If you have any questions or need assistance with your air conditioner, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We'd appreciate the opportunity to assist you further. — Reed

Posted 2 months ago

Hi Janeth, thank you for taking the time to share your feedback with us. We're delighted to hear that you're pleased with the value, installation, durability, and advanced technology of your Frigidaire appliance. It's especially great to know that the energy management features and energy efficiency are helping meet your daily needs and making your experience even more convenient.

We truly appreciate your positive feedback and are grateful that you chose Frigidaire.

If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.

Thank you, and have a great rest of your day!

- Maico

Posted 2 weeks ago

Hi ROBERTCimino, thank you for taking the time to share your feedback! We’re glad to hear that you’re pleased with your Frigidaire air conditioner overall. We also appreciate your suggestion regarding the remote control having the same capabilities as the Wi-Fi features, as feedback like this helps us understand what our customers would like to see in future products.

We truly appreciate you choosing Frigidaire and sharing your experience with us! If you ever have any questions or need assistance with your appliance, please visit Frigidaire.com to connect with our live chat team or call 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!

— Reed