Customer Ratings & Reviews
See more imagesFrigidaire - Professional 20.0 Cu. Ft. Top Freezer Refrigerator - Stainless Steel
- Model:
- FPHT2097VF
- SKU:
- 6540379
Highly rated by customers for:
Customer reviews
Top Mentions
would recommend to a friend
- Rated 5 out of 5 stars
Fancy handles.
ArtisticMonster Posted
Living in a small apartment with a stairwell that is a tight fit to get to the second floor I thought I was stuck with terrible mini fridges. This is beautiful to look at, it’s wonderful on the inside with a great amount of space. I haven’t had any issues. lol if you accidentally turn off the fridge in the Sabbath settings, it’s an easy fix. I’ve accidentally have done that twice now. I have no doubts the other review probably did the same thing, but the directions in the guide tell you how to fix it by holding down the button. I’m so pleased with this fridge it looks high end compared to my old one. Also the handles are awesome. They remind me of the round monkey bars we used to play on. This was my main reason for buying this model -the fancy round handles.
I would recommend this to a friend - Rated 1 out of 5 stars
Terrible Fridge & Best Buy Sucks
TeriC Posted
This fridge just plain sucks. It looks great, but that's where it ends. If you buy a not great products from Best Buy, prepare yourself for endless frustration. It is possibly the worst customer service system I have ever come across. But the CEO makes $12M!! For running a crappy company. A couple months in, and now the lightbulb doesn't work when I open the door. So now I have to decide whether it's worth my sanity to try and get it fixed. The last problem took nearly 3 weeks of endless phone calls, emails, and tweets before they finally sent someone out. Mind you, I paid extra for the service that is supposed to ensure you get good service. Finally a guy shows, speaks absolutely no English, and knows nothing about refrigerators. I will never buy an appliance from Best Buy again. EVER. And something major would have to change at Fridgidaire for me to consider buying something from them.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Hello, TeriC! We apologize that this has been your experience with your refrigerator for such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
-Sam <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Refrigerator/Freezer Combination
RobertF Posted
I am completely satisfied with the purchase of my Frigidaire appliance and was also pleased with the service at my local Best Buy store in Deptford New Jersey. Great product, reasonably priced and excellent customer service!
I would recommend this to a friend - Rated 1 out of 5 stars
terrible
drunkpunk Posted
purchased item, stopped working within 24 hrs of being delivered. Replacement took 2 weeks to arrive and replacement unit stopped working within 20 minutes of delivery
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 2 out of 5 stars
Stopped Working Before The Year Mark
Reviewer Posted
Terrible refrigerator that stopped working before the year mark hit. Beware of buying this refrigerator. I wish I could have bought another brand.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Please accept our sincerest apologies that this has been your experience with your refrigerator. This is never the kind of experience we would want you to have with us as we strive to provide our customers the most reliable and quality products. If there is anything we can do to assist you, please do not hesitate to connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Professional refrigerator
ColleenR Posted
Good capacity, shelves to accommodate different heights.
I would recommend this to a friend - Rated 5 out of 5 stars
Great Value
Great product, would recommend to anyone. Great value, as well
I would recommend this to a friend - Rated 3 out of 5 stars
Service needed to fix issue
SaraY Posted
Top freezer door comes open when. Refrigerator door closes.. Top freezer door has to close manually every time fridge is being used.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Hello, Sara! We appreciate you taking the time to share your thoughts and feedback with us. Please know that it's important for us to hear if our products are meeting our consumers' expectations and what may be implemented in future designs. There could be a few reasons why the refrigerator door will not close properly: The door was closed too hard, causing the other door to open slightly. In this case, you have to close both doors gently. Another reason could be that the refrigerator is not level. It rocks on the floor when moved slightly. In this one, you have to ensure the floor is level and solid and can adequately support the refrigerator. Contact a carpenter to correct a sagging or sloping floor. If the issue still persists, please contact us by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience.
~Sam <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
Broken Fridge
user269846 Posted
The fridge did not work. It has a broken compressor and i had to have fridgader come out to look at it. I now need to wait 10 days for a replacement compressor. Its upsetting Best Buy wouldnt test a product at least once to see if its operational.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Hello User269846,
Thank you for taking time to provide us your review and experience! and Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Owen <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
