Customer Ratings & Reviews
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would recommend to a friend
- Rated 1 out of 5 stars
Glitchy, scratches easily, poor design.
TLC3g Posted
Glitchy, scratches easily, poor design. Have had 2 other GE ceramic cooktops for the past 25 years that worked well. This GE PROFILE 36" BUILT-IN PEP7036DTBB is terrible. Scratches so easily even with the best cookware in perfect condition. Randomly shuts off while cooking and won't turn back on. Left side burners are super small and very slow to heat up. Awful use of the cooktop space being that most of the area is not used for the burners so its large but not enough actual cooking area. returned it for a refund.
No, I would not recommend this to a friendBrand response from GE Answers
Posted
We appreciate you letting us know your honest review with us about your cooktop. We know how important it is to have a cooktop that meets your expectations, and we understand your decision to return the unit. We hope to have the opportunity to earn your trust in our brand in the future. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
Induction stovetop
AycheM Posted
Like how it looks. Easy to clean. Best buy is taking too long to install it.
I would recommend this to a friendThis review is from GE Profile - 36" Electric Built In Cooktop - Stainless Steel on Black
Brand response from GE Answers
Posted
Thank you for taking the time to leave your feedback. So happy to hear that you are satisfied with your new cooktop and it’s working great for you! We love passing this type of feedback along to our design team and engineers as it helps motivate and let us know we are on the right track to providing great products for our customers. If you need anything else in the future, please let us know. Take care! Dianna@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Doesn’t work well
LiatM Posted
Two months after purchasing one light is constantly on and one burn doesn’t work Need to repair or replace
No, I would not recommend this to a friendBrand response from GE Answers
Posted
Thanks for sharing your feedback. Regarding the hot surface indicator light, this cooktop has one for each cooking element and will glow when the glass surface is hot. They will remain on until the surface has cooled to a temperature that is safe to touch. -- Regarding the burner not working properly, we suggest checking out pages 16-17 of the Owner’s Manual for troubleshooting tips. The Owner’s Manual can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- If these tips don’t help and the issues persist, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed. Lauren@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
SandyL
SandyL Posted
Wonderful and so much easier to clean with the touch screen! Installers were top notch! Polite and efficient and my cherry counter tops are intact!
I would recommend this to a friendThis review is from GE Profile - 36" Electric Built In Cooktop - Stainless Steel on Black
- Rated 4 out of 5 stars
Dependable unit
CaptMichel Posted
Great unit never failed in 2 years of solid use keep temperature steady
I would recommend this to a friendThis review is from GE Profile - 36" Electric Built In Cooktop - Black
- Rated 5 out of 5 stars
Profile cooktop
Joan Posted
Great cooktop! Matches my existing appliances. Easy to use and learn
I would recommend this to a friendThis review is from GE Profile - 36" Electric Built In Cooktop - Black
- Rated 1 out of 5 stars
Delivery time in customer service is horrible
MikeS Posted
I specifically came in and asked if it could be delivered before the holidays and the sales person said yes I’ve now waited two days missed work and now you’re telling me you’re gonna deliver the product after the new year Start treating people better and don’t promise something if you can’t produce
No, I would not recommend this to a friendThis review is from GE Profile - 36" Electric Built In Cooktop - Black
Brand response from GE Answers
Posted
We are sorry to hear your experience with the delivery of your cooktop. Please call the Best Buy team directly at 888-237-8289 for further assistance. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Mr
OliverB Posted
The customer service was horrible !!!! This replacement item which cost me more because they delivered a smashed one that was about 90 days over due. Then could not replace what they damaged and I had to pay more for a different model. A lot of promises to reimburse me once new item was delivered. No one from store management as reached out to solve the issue. I purchased a lot from that store and this is the result. Horrible and upsetting.
I would recommend this to a friendBrand response from GE Answers
Posted
We are saddened by your experience. Please call BestBuy support at 888-237-8289 to discuss your concerns. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Cook Top
HankS Posted
Although our purchase with you was fine we do NOT like the new design of the controls. They are a pain to use versus the old one we had.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Cracked in Half Within Less Than 6 Months of Use
CarlaS Posted
I purchased this item in May; it is December. We were using this item this morning to fry eggs. After cooking, I removed the pan from the stove and walked away. I heard a "pop" and noticed that the cooktop had cracked in half. When I called GE, the rep was rude and immediately indicated that it will likely not be covered by the one-year warranty. For example, if there is any "spillage" - this is not covered. Again, I was cooking eggs and there was not spillage.
No, I would not recommend this to a friendThis review is from GE Profile - 36" Electric Built In Cooktop - Black
Brand response from GE Answers
Posted
Hi there - We're terribly sorry to hear that your cooktop cracked. This is not what we want you to experience. We recommend taking advantage of your warranty by calling our GE Appliances Consumer Services at 1-877-959-8688 (Monday - Friday: 9 a.m. - 7 p.m. ET, Saturday - Sunday: Closed). We truly apologize for all the inconvenience and for the less than satisfactory experience you had with our representative. Reach out if you have any questions or need additional assistance. We're happy to help you! Julia@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
New Cooktop
StephenA Posted
Product delivered was as described! Delivery was late in the day but on the day it was promised!
I would recommend this to a friendThis review is from GE Profile - 36" Electric Built In Cooktop - Black
- Rated 1 out of 5 stars
The height size is more like 7" not 3 3/16"
LindaY Posted
The info. on this item lists the height as 3 3/16 inches. Which would have fit, but there is another almost 4 inches of a box underneath it that is not accounted for. Therefore, the cooktop could not be installed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted
Hello- We appreciate you sending us your review and bringing this information to our attention. We will definitely look into this further and apologize for any inconvenience this may have caused. If there is anything else we can help assist with in the future, please let us know. Sincerely- Dianna@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
New stove Tul
BigB Posted
This is a great product. Another satisfied, GE customer.
I would recommend this to a friendThis review is from GE Profile - 36" Electric Built In Cooktop - Black
- Rated 5 out of 5 stars
Awesome stove top
BigB Posted
I have been very happy with the product. It’s been a nice addition to our kitchen.
No, I would not recommend this to a friendThis review is from GE Profile - 36" Electric Built In Cooktop - Stainless Steel on Black
- Rated 5 out of 5 stars
GE Profile cooktop
Glenn Posted
Have used a GE electric cooktop for 18 years. Replaced burners twice but this GE profile has been extremely reliable. Decided to upgrade appliances so I bought the current version. Hope it does as well!!!
I would recommend this to a friend - Rated 5 out of 5 stars
Satisfied Customer!!!!!
EdP1 Posted
Everything went well, from rep assisting with purchase to team that installed the microwave. Nice job. Thanks.
I would recommend this to a friend
