Customer Ratings & Reviews
See more imagesCustomer reviews
would recommend to a friend
- Rated 5 out of 5 stars
Grandma G
GrandmaG Posted
I bought this for my daughter's new house and she loves it. She is still trying to figure out all the new settings. Her clothes are fresh and clean. The machine is quiet and efficient. The machine is big enough for her family's laundry.
I would recommend this to a friendBrand response from GE Answers
Posted
Hello- We appreciate you choosing our appliance to gift to your daughter. We are thrilled to hear that she is loving it so far and hope it continues to impress and becomes a favorite in her laundry space. If there is anything else we can help with in the future please let us know. Sincerely- Dianna@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 2 out of 5 stars
Works great when it works
Steve Posted
This washer has had problems since a few days after hooking up. Service and response times are slow. I'm three weeks in, and still trying to get it reliably up and running.
No, I would not recommend this to a friendBrand response from GE Answers
Posted
Hi there - thanks for reaching out about your new washer. We’re glad to see that you’re enjoying it when it is working but sorry to learn that you’re experiencing issues scheduling service. We recommend reaching out to us on social media via private message so that we may be able to get more information on your situation. Thanks for your patience in getting this issue resolved. Take care. Lauren@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
GE Washer Review
DarrellW Posted
Great washer. Works as advertised. It took some time to figure out the features, but they all work.
I would recommend this to a friend - Rated 1 out of 5 stars
If I could read this negatively, I would
GeraldineL Posted
Absolute worst service ever I spent almost $2000 on a brand new washer and dryer out of necessity and it was installed without any warm or hot water and the dryer door is broken. After numerous calls to Best Buy and two weeks later I still have an inoperable washer and a dryer door that’s broken.
No, I would not recommend this to a friendBrand response from GE Answers
Posted
Hello,
Thanks so much for sharing your review with us. We do apologize for the issues you are having with your washer and dryer. That's not the kind of impression we want to leave with our customers. We would recommend ing contacting GE service to have your washer and dryer looked at. You can schedule an appointment by calling 1-800-432-2737. If you need any assistance, let us know. Mike@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
Very bad product.
Chrispy Posted
Super hard to figure out and the parameters on the sensors need to be adjusted for needing more water. Need to push buttons to hard and lights kept appearing in multiple, should be just one light per row. Nothing good about this washer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted
Hello- Thank you for taking the time to send us your feedback. We are sorry to hear you weren’t too impressed with your washer. We take your feedback seriously though and will be using your feedback to send to our engineers and design teams so that them may look into this and help with ideas or any changes needing to be made on future builds. We hope you continue to enjoy youwasher and it works great for you for many, many years. We are here if there is anything else you need in the future. All the best! Dianna@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Tony
AnthonyF Posted
My first load was towels. The dryer senses at the end of the dry cycle. The towels are still damp. The dryer adds more time to dry by its self.
I would recommend this to a friendThis review is from GE Profile - 5.3 Cu. Ft. High Efficiency Top Load Washer with Steam and Microban Technology - Diamond Gray
Brand response from GE Answers
Posted
Hello - Thank you for sharing your insight. We are so happy to hear your new dryer is working well for you. For help with the concern about your clothes being damp, please make sure the cycle selected matches the load you are washing. Some fabrics will feel wetter when rinsed with cold water. We hope this information is helpful. If you have any questions in the future, please let us know. Best wishes! -Don@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 2 out of 5 stars
Three warranty service calls in the first 3 weeks
BennettK Posted
I've had my GE Profile washer for only three weeks, and I'm scheduled for my 3rd service call. The first service determined that the automatic detergent dispenser didn't work. They installed a new detergent tank and sensor the second time around. We couldn't test it, though, since the technician spilled all of the detergent in the old tank (which he also spilled on his first visit). I bought more detergent and the automatic dispenser worked the next day. However, the drum wouldn't spin. So, the load remained sopping wet. A third service is scheduled this week. For a new washer to need three service calls in the first three weeks is unacceptable. So, beware of the quality of this machine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted
Oh goodness!
This is definitely not the kind of thing we want our customers to go through and understand how upsetting this is. We're glad to see you're taking advantage of your warranty and trust the tech will be able to restore your washer to working condition. Your comments will also be shared with our development team for future development. Please let us know if you need any additional assistance. All the best. Mike@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
