Customer Ratings & Reviews

I chew ice, I know I shouldn’t, but I do. This ice machine produces ice with the best and most satisfying crunch. It was easy to set up, it just took a couple of hours to let it run through all of its cycles. I was shocked when ice started falling into the chamber 15 minutes after plugging it in. It produces the ice so fast, it is almost unbelievable. It is a bit loud, but I don’t think it could achieve the speed of ice production without making noise. It can keep up with 4 people’s ice needs on a hot day without difficulty. Now that I have had this in my home, I think I would have a hard time going back to the ice made by my fridge.

The GE Opal Ice Maker is hands down one of my favorite appliances I’ve ever owned. The nugget ice is PERFECT—soft, crunchy, and exactly like restaurant or drive-thru ice. Once you have Opal ice, you can’t go back. It makes ice quickly, is super easy to use, and looks sleek on the counter. I love how consistent the ice production is, and it keeps up great whether it’s for daily drinks or having guests over. Cleaning and refilling are simple, and it’s been very reliable. If you’re on the fence—get it. It’s a game changer and worth every penny. I’m obsessed!

I upgraded to this machine from an inferior product. I wanted something that made that great tasting, hospital crunchy ice! And after some deliberation...we landed on this fine device. Easy to use (love the double water containers), with a sleek look that has a really nice night light that illuminates the ice in the evening, and fantastic crunchy ice. It hums along quietly While doing its thing, and looks good doing it! Worth every single penny!!!

Overall machine is great. It is on the louder side when it operates. We use it constantly, I’ve had it since March and I’ve replaced the filter twice, descaled regularly and run a cleaning cycle once a week. I only use distilled water and have not had any build up of any kind.

The ice maker does drop ice as stated The ice maker is easy to fill It does make noises occasionally when operating The lights do not automatically reset for cleaning but can be corrected by manually resetting

I am very highly satisfied with this machine and glad I made the investment. The set up is super easy and the fact that I can keep track of it via an app is awesome! It starts to make ice pretty quickly so that’s a plus. You won’t be disappointed with this but make sure you keep up with maintenance. Only thing I can say is, it is heavy so you definitely want to use some strength for this when carrying it and caring for it

It’s very loud when making ice. Other than that it’s been great. Recommends sanitation sooner than expected but I’m sure that’s best.

We love this ice maker, super fast at making ice, easy setup and fits perfectly on the counter top.

First off, this is NOT a traditional ice machine. It does not make regular ice like your freezer does. It's called nugget ice because that's really what it is. The individual ice “nuggets” are small pellets of soft ice. Regular ice cubes from the fridge are great for many things, but they aren't appropriate for those who enjoy eating ice. Additionally, the ice that is made isn't stored in a refrigerated or frozen area. It just goes into the clear bin and slowly melts back to water, only to be re-frozen again into fresh ice. This results in ice that is usually no more than a day old. The end product (ice) is great, but it's not for keeping canned or bottled drinks cold in your cooler. It's really for use in a glass or cup, with or without your favorite beverage poured in. The ice is soft enough to chew without upsetting your dentist. It works great with an already cold beverage as well. However, it isn't the best choice to actually chill a room-temperature drink. That's when you should use traditional cubes. So hopefully, you are getting the idea that this is simply a different kind of ice. As far as the machine itself, it has a lot to live up to. We went through two version 1.0 Opal ice machines, and that version had a checkered reputation. They worked, but were loud—often obnoxiously so—and suffered from reliability issues. The 2.0 model changes everything. My wife says it sounds like a white-noise machine. This is important if the machine is located in your kitchen or den. Version 1.0 suffered from design issues, and both machines we had died before their time. To their credit, GE replaced the first one under warranty four months after the warranty expired. The replacement lasted less than a year and didn’t come with a warranty. We went for a while without a nugget ice maker but finally got the V2.0 model on sale during Black Friday of 2025. These are not inexpensive machines, at least compared to no-name brands. However, we took a chance that the issues of 1.0 had been fixed in 2.0. So far, so good. The entire design of the machine is different, if not better. The sound—or lack thereof—is by far the best upgrade feature. Otherwise, the ice is really the only thing you should care about, and it's addictive. This machine is a high-maintenance appliance. It wants to be sanitized often and asks to be descaled every few weeks. This 2.0 model comes with a scale-inhibiting filter, and that's a consumable item. We have chosen to run distilled water instead of tap water (yes, distilled doesn’t have any taste) in hopes that it stays cleaner for longer. Both of these processes take time and require draining the water out of the system. So if you are opposed to cleaning it regularly, then find another model. The 2.0 version adds Wi-Fi (nice for controlling and scheduling ice production) and a light in the ice bin. Necessary, no; but nice to have. Only time will tell if the 2.0 version is more reliable than the 1.0. So far, everything is better, especially the sound when running. We have the Best Buy Total benefit of a two-year warranty. I would recommend some type of extended warranty on this appliance, at least for now. Maybe they solved all the problems, and this will last years and years. Only time will tell…

Makes pretty good ice. And doesn’t seem to take a long time. Only odd thing is that it is quite noisy. With an occasional very odd and loud screeching/stuttering that happens almost once a day. Followed all the instructions to ensure it works properly, which it does. Just randomly loud until it’s not.

I purchased the GE Profile Opal 2.0 Ultra Nugget Ice Maker for my fiance, and she couldn’t be happier! It operates quietly, produces ice in just minutes, and has become an indispensable part of our kitchen. Especially during the hot summer days, having cold drinks ready instantly is a game-changer. The sleek design adds a modern touch to our countertop. What I personally appreciate the most is having ice readily available after work to soothe my lower back pain. it’s truly been a relief. The built-in Wi-Fi and scheduling feature are incredibly convenient; I can set it to start making ice before I even get home. The scale-inhibiting filter ensures the ice tastes fresh and reduces maintenance needs. Overall, it’s worth every penny. Highly recommended for anyone looking to enhance their comfort and convenience at home!

I love the ice maker. I love how much ice it holds, I love the light that you can see how much ice you have. I love the size of the machine. It’s a perfect size! So overall I love this machine! I did have to look on you tube to understand how to get started, cause it was a bit complicated but still worth it!

Great ice but pretty loud. Love the ice- plenty and fast, just it’s really noisy. Don’t recommend for Kitchen - too loud.

We love our new ice maker! It is one of our favorite small appliances. It definitely does a great job making ice. It does require a little extra maintenance compared to our older model but it is worth it to have fresh nugget ice 24/7. We are very happy with it. The Pearland, Texas Best Buy is where we made our purchase and they were extremely helpful! They will be our first choice for any future purchases.

I really wanted to love this ice maker, especially because the ice it makes is great when the machine is actually working. Unfortunately, I’ve now purchased two of these within the last year and a half, and BOTH have broken in the exact same way. I was very consistent about taking care of them. I regularly cleaned and descaled both machines according to the maintenance recommendations, so lack of maintenance definitely wasn’t the issue. Eventually, each machine stopped making ice and started giving the “Add Water” warning constantly—even when the water reservoir was completely full. No matter what I tried, the machine continued saying it needed water and would not make ice. Having the exact same failure happen twice is extremely disappointing, especially for a machine at this price point. I could understand getting one defective unit, but after buying a second one and having it develop the same exact problem, I don’t feel comfortable purchasing another. I loved the nugget ice while they worked, but for the price, I expected these machines to last much longer than they did. Unfortunately, based on my experience with two separate units, I can’t recommend it.

I love this ice machine! Yes it does make some times noises but I don't care because the ice is so wonderful it does not matter about the noise. As long as it works I'm totally happy with it!

I didn’t know I needed this until I got it but I don’t think I could go a day without it! If you are thinking about it, just do it you won’t regret it . This ice maker makes ice upon your own schedule you set in the app and it’s ready when you wake up for your ice coffee, it keeps ice in the drawer all day long and as soon as you scoop some it starts making more. It also lets you know via notification when you need to add more water. Run don’t walk!! Grab it now!!!

A $600.00 item if include protection plan. I LOVE the ice. But this model you need sanitize( bleach clean cycle) every 2 weeks and every 3 weeks need descale (vinegar clean cycle) You have to replace the filter ( $30.00 item) every 3 weeks.

I love my ice maker. I will never be without an ice maker and I don’t know that you’d find one better than the Opal. This machine is the best, my only complaint is it is a little noisier than I’d like, other than that. This thing is magical in my books.

I've had this ice maker for about a month and I am loving it. The ice is the perfect texture for snacking. Cleaning it takes some time to learn but it's worth the process. I would recommend keeping it by a sink to make cleaning easier. Highly recommend!