Customer Ratings & Reviews
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- Rated 1 out of 5 stars
Failed twice
NerdHerd Posted
First one died after failed firmware update. Returned for new one. 2nd one keeps rebooting when trying to sync to WiFi on normal and AP mode. Very frustrating to say the least. Tried calling phone support and get a message stating no one is available and to leave a message. I was called back but unable to pick up phone. I tried to call again and same message ‘ no one is available’. Not trying a 3rd time.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted
We are sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. We want to hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better. Please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/MerkuryInnovations.png" alt="MerkuryInnovations" title="MerkuryInnovations" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
Great to have
Tere13 Posted
I was looking for some plug to control the Christmas lights without me having to go out and turn them on. With the Geeni wifi smart plug I can turn on the lights from inside the house as well as with my iPhone using the Alexa app.i also have the geeni app but it’s easier controlling several plugs with one app. I can also schedule it to turn on and off at a given time and given days of the week.it does lose connectivity at times but you just reconnect.
I would recommend this to a friend - Rated 5 out of 5 stars
Must have for Christmas lights in the north
PTACcheez Posted
Bought this unit a year ago and loved it so much that I bought another 2 units for my mom & sister. The main reason I purchased was to use them with my Christmas lights. Hated when I was warm and cozy in bed and realized I forgot to unplug the lights (out in the frozen cold)......not anymore. Simply set up the daily timmer and they turn on & off every day. During the rest of the year, I use it on a lamp inside
I would recommend this to a friendBrand response from Geeni official response
Posted
Thank you for taking the time to write about your experience with our device. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/MerkuryInnovations.png" alt="MerkuryInnovations" title="MerkuryInnovations" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
easy and convenient
J691 Posted
I have lights on our backyard fence. Each night I would need to plug them in at sunset, then unplug when I went to bed. This devise, only about $15, was easy to set up (just download the app) and now the lights are programmed to turn on and on, I can also control them through my Google Assistant if I need to. Love it!
I would recommend this to a friendBrand response from Geeni official response
Posted
Well, that's fantastic to hear! We appreciate you sharing your experience. We’re so happy you loved the Geeni smart plug and we are glad that we can help to make your life easy. If you need assistance, please contact us via email at [email protected], phone +(888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 7:00 AM to 12:00 AM EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/MerkuryInnovations.png" alt="MerkuryInnovations" title="MerkuryInnovations" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
We’ll build lighting cord!
Larry Posted
This smart plug was perfect for Xmas lights! It has a very thick cord that worked very well for outdoor use and was very easy to use! I will use it for all my holiday lights and other applications.
I would recommend this to a friend - Rated 5 out of 5 stars
Extend the SmartHome outside!
FastSS Posted
This smart plug has allowed me to remotely switch on our cool string lights, the ones that have that old time look with the individual large bulbs. I can now turn on the lights before walking into that dark part of the yard! It sure beats looking for the plug in the dark. It also impresses the guests when it starts to get dark and I light up the patio from my phone. Note that the price for this and most Geeni stuff is less than the competition, besides Geeni doesn't use a mandatory hub like some other smarthome devices. The Geeni app is easy to use. In addition, we also use Alexa to control our Geeni switches and plugs.
I would recommend this to a friendBrand response from Geeni official response
Posted
Thank you so much for sharing your experience with your Geeni smart plug. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Glad to hear you love your device. We are thrilled hearing your feedback. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/MerkuryInnovations.png" alt="MerkuryInnovations" title="MerkuryInnovations" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Great Smart Plug for Outdoor Lighting
RodH Posted
We purchased this smart plug for our outside Christmas lights on our house and it worked very well. I set it up with a schedule for what time to turn them on and off. I also had it setup in my Alexa app and it worked very well with Alexa commands to turn them on or off. Very easy to setup and use!
I would recommend this to a friend - Rated 5 out of 5 stars
Great product
Boiseman Posted
This item worked flawlessly. You can do so much. I bought several and added them all to a scene where i could turn everything on with just one press of the button. Highly recommend this product
I would recommend this to a friendBrand response from Geeni official response
Posted
Hi Boiseman! Thank you for highly recommending our product. We are glad to know that you are happy with our plug. Please try also our other available smart devices. We would love to assist you if you can reach us in our support channels via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for an online chat from Mon-Sun, 7:00 AM to 12:00 Midnight EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/MerkuryInnovations.png" alt="MerkuryInnovations" title="MerkuryInnovations" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Really neat idea
Norm Posted
All of the remote outlets i’ Purchased for my holiday lights were really cheap and stopped working. This product was a little bit difficult to link to my network, but it works great so far. Even has a timer.
I would recommend this to a friendBrand response from Geeni official response
Posted
Congratulations on your new product, Norm! Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We hope you continue to patronize our products. We look forward to working with you again in the future. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/MerkuryInnovations.png" alt="MerkuryInnovations" title="MerkuryInnovations" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Great device - works well
PenSD Posted
I’m a big fan of geeni and this product just works, like all their others. The app now allows photos of the things you’re controlling so now geeni is as good as Wemo, finally, but for much less cash.
I would recommend this to a friend - Rated 3 out of 5 stars
Frustrated wit Geeni devices.
Rodo Posted
Work ok, connects to my WiFi, works with Alexa but after about a year it continues to loose network connection. This is the third Geeni smart plug (other two were indoor smart plugs) that has performed (or failed to perform.
No, I would not recommend this to a friend - Rated 5 out of 5 stars
Easy to set up and use
GSELBY Posted
This is my second Geeni. The first got fired in a thunder storm so you may want to consider the replacement plan. Anyway, this is vey easy to set up with the Geeni app. Just follow the instructions.
I would recommend this to a friend - Rated 5 out of 5 stars
Just what I needed
JimmyJ907 Posted
Love this! Needed something for my outside Christmas lights to integrate into my smart home & it works perfect with my Google home. And has no problems outside, even in the frigid weather.
I would recommend this to a friendBrand response from Geeni official response
Posted
Thanks for the awesome review, Jimmy. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to doing good business with you. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun,7:00 AM to 12:00 Midnight EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/MerkuryInnovations.png" alt="MerkuryInnovations" title="MerkuryInnovations" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
getting into the 21st century with technology
smartswitchman Posted
bought this puppy for the holiday's, havent installed as of yet but looking forward to ease of use and being able to have christmas lights one without having to worry
I would recommend this to a friend - Rated 5 out of 5 stars
Plug for outdoor use
Bill Posted
Received this smart plug for outdoor use. I do have a covered porch so technically is not out in weather but think it would be fine.
I would recommend this to a friendBrand response from Geeni official response
Posted
Hello Bill! Thank you for the Fantastic 5-star review.We are incredibly grateful that you took the time out to leave us this note. For assistance, you may contact our revamped support channels at support.mygeeni.com Mon-Sun, 7:00 AM to 12:00 AM EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/MerkuryInnovations.png" alt="MerkuryInnovations" title="MerkuryInnovations" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Does the job!
MJP1977 Posted
Wanted to be able to control my deck string lights with my Echo. Super easy to set up and works flawlessly.
I would recommend this to a friend - Rated 4 out of 5 stars
good plug
Drfr Posted
easy to set up and program thru the app. Hag it up and running within minutes. The plug can be used indoors or outdoors
I would recommend this to a friend - Rated 5 out of 5 stars
Works very good by the way
BenL79 Posted
This works very well just install the app and then your good to go I have this hooked up to my lifx beam it works very well
I would recommend this to a friend - Rated 5 out of 5 stars
Great purchase
BTRthanMYbf Posted
I used this for my christmas lights. I could use alexa to control my lights without going outside to plug them in.
I would recommend this to a friendBrand response from Geeni official response
Posted
That's one of the advantage of using Alexa, you can control the lights at your convenience. We hope you can try our other products. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST <img src="https://s3.amazonaws.com/stratos-logos/logos/MerkuryInnovations.png" alt="MerkuryInnovations" title="MerkuryInnovations" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Cool
Mikeg Posted
Awesome. I use this for Christmas lights because I am too lazy to go outside and plug in/out the lights
I would recommend this to a friend