Filing your tax return is never a fun experience, but H&R Block takes most of the heavy lifting off with an easy to use interface, and a fairly straightforward process. Once installed, and the app launched, you'll find a welcome page with some simple tasks to get you started, and on your way to filing online. If you're stuck, the Help Center does a good job of explaining the required fields, or clarifying some tax questions. I appreciated the easy to find "Help" options to speak with a Chat Agent, and even chat with a tax pro. Although, I did find a bit of a wait time to connect with someone (likely due to peak demand).
From the welcome screen, you can "Start A Return," update the software, file an extension, and even check the status of your filed return. Your saved returns are displayed at the bottom for easy reference or to continue filing.
The only issue I ran into, in the setup, was importing my previous year return using PDF. I kept getting a 400 error (Bad Request) while trying to upload a clean copy of my previous year return. When attempting this method, the import would take several minutes, only to return a pop up with the error. This necessitated me entering the information manually, from the PDF file. I'm not entirely sure why this was the case, given it's only a couple of pages, on a federal form, with no watermarks. This failed to work even after restart of the app, and making sure the PDF file was readable (no password, etc). I even printed to PDF a copy from my online tax return from the previous year, with the same result.
However, if you've used H&R or TurboTax software last year, you can "import" the tax file (saved with either a T18 or Tax18 file extension). I didn't see a way to import from the online filed portal, so this import session wasn't the greatest experience for me (resulting in a knock down from 5 stars).
Outside of that issue, I didn't experience any other trouble, and the step by step method of entry made this easy to finish out my return. Being a homeowner, I was able to find a couple of other deductions to take advantage of, which was nice! The electronic filing was error free, and I'm already waiting on my return to be accepted by the IRS. I live in a state that doesn't have an income tax, but the software does a good job of making sure you didn't have income in another state that would require filing.
Overall, aside from the import issue, the software was easy to use, the informative help center made answering questions easy, and the app made sure I didn't have any errors prior to filing. The price is similar, if not lower, than other tax filing solutions, making this an easy recommendation.