Customer Ratings & Reviews

I took two computers to be fixed at Geek Squad. One laptop and one desktop. I didn’t know I was supposed to make separate appointments for each one of them. Well, Geek Squad took both on only one appointment. They started checking my laptop first, and the problem was the HD. Needed to be replaced. They showed me the options and recommended one. I trust them and bought a WD one. Repair took about 45 minutes. They installed the HD, installed Windows, and also installed their Virus Protection. They did a lot of good to my computer which I was about to trash it. Now I have a new computer, fast, working smoothly, and all looking good. I am very happy with it. Thanks GS. You guys are the best!

Great installation with fixing a broken laptop screen! Encountered no problems!

Made an appointment a week ago, came in 15 minutes early today to friendly staff from the door greeter, customer service and my final stop with the Geek Squad. We braved much snow to have a new power supply put into our daughters PC and good graphics card and double check my selection of RAM. As this was the one and only request this year we really wanted to make it happen. I apologize for not recalling the gentleman's name who assisted us, but it was fantastic service that all stores should strive for. First we discussed our needs and he smartly secured our computer away from the public, then walked us to the parts we needed and made proper recommendation's. Very informative and listened to all my questions, collected everything we needed and after paying we went to lunch then came back 3 hours later and our girls Christmas was saved :) Thank you one and all for an easy and honest affordable computer upgrade.

This graphics card was recommended by the Genius tech at Best Buy and he was absolutely correct. The graphics are clear and very high definition is possible. I play graphics games, surf the internet and post pictures using this card. It works very well.

I had to RMA my screen due to backlight bleed out of the box and it was covered under manufacture warranty. In the end Carlo was able to get my device fixed and working as it should and that’s all I could ask for. Thanks 100000000x. Saved the day/week/month/year!

Great customer service and great employees!!!! And great with technology!!!!!!!

The Geek Squad had diagnosed a faulty SSD and installed two replacements

The Geek Squad @ It’s Best Knowledgeable Professional Kind

Excellent service, and quick full recomend and the team is very kind

At least two years before, I had brought my laptop in to get its RAM upgraded to 32gb. After making an appointment, I took it to the service desk. Soon enough I received my computer back, and it had the RAM upgrade. Functioned perfectly with no issues. No loose screws on the covering and no hardware issue with the RAM when they reassembled it. Skip to this year, and I brought my gaming laptop in to get an SSD installed. The computer already had one open slot for an SSD stick left, so all they did was just pop it in there. Stick formatted, ensured it works properly, all is good. I received my computer back and like my laptop before, no loose screws and the hardware worked perfectly with no issues. Overall, a very reliable service.

Came in with my laptop and the battery. Dropped it off, went for a walk around thr store and then they called me back up once all done. Nice, simple, helpful and quick. Make sure you schedule or ask for help ahead of time to make the process easier for them.

surprisingly inexpensive for the install and the updates to their progress was appreciated. Great job. Faster than was expected

Installed my RAM into my laptop. Took barely any time and go the job done.

Hello- I really want to appreciate Geek squad for this fix. Technician looked at it and did quick diagnosis, suggested a online buy. Once I bought, he fixed it so quick and that runs perfectly alright. . Thanks to BestBuy to fix this at minimal cost.

I brought the laptop and they helped me figure out what battery. I brought the batter back for a quick installation. Laptop is working just like when it was brand new. Costumer service was Amazing. Thank you so much!

Scottsdale, AZ - Geek Squad - Repair technician Marc is one of the most knowledgeable techs with great advice and provided wonderful customer service - thanks Marc!

The Moto G Power 2025 set up support was wonderful. All my apps and data were brought over and the Geek Squad rep made sure the ecard was set up so I could receive and send calls.

Service was excellent! Professional and fast! I needed to have more RAM added to my laptop. The gentleman who helped me was great!

They did an awesome job installing the graphics card. Very fast and efficient and they took really good care of me. I would recommend them on any difficult task. You can go to them and they’ll even research if you have an issue before you decide to have them fix it.

Nicole was very helpful and fast I installing my new laptop battery and internal fan.