Customer Ratings & Reviews

Did ok in pattern making. This smaller product doesn’t give as much detail as the larger ones. The lights never worked as they should. The help chat for the product recommended that I return it which I did. Maybe something was wrong with my product. I think with time and updates it should be good. Until they update and offer new model I’d wait to purchase.

Super cool product, but I really wish there were better 'on-device' controls. The required phone app needs lots ... and lots of work. However after much frustration, I was able to get everything up and running by bouncing between the iPhone and the Android app (each would crash at different points on each device). The end result is really awesome to see. At the moment, the lights still won't dim correctly but I have high hopes that eventually they will get all the bugs/ergonomics of the app smoothed out. Overall I would recommend this item to others, but be warned ... the setup is rough and this product will become a useless brick if they ever stop maintaining the mandatory dedicated app.

I thought this item was awesome when I first received it, enough so that I bought two more for my mom and brother for Christmas. Big mistake. It's since stopped regularly connecting to the app, when it does finally connect its hit or miss whether you will be able to download any patterns to it. It's overall one of the most frustrating items I've ever owned. My mom and brother have had similar problems from the very beginning. I basically spent $600 on a bunch of garbage. I've tried to contact the company for support and no one has gotten back to me. It could be such a cool product.

This was so sad. I bought this for my best friend and, had it worked, she would have gone nuts over it. She was so excited when she got it and we tried to set it up and it just didn't communicate with the app. The ball would just roll to the center and that was that. We never got to see it make a shape at all. We followed the reset directions, Reloaded the app. Poor thing wanted this to work so bad. It's just such an amazing thing, when it works. When it doesn't, it's a heartbreaking disappointment.

Fix the app for IPhones n IPads . Most of the designs won’t download. The light blinks on n off most of the time if it comes on. Won’t change colors . Light won’t dim. Help!!

A mesmerizing and beautiful. Easy setup. The app took a little longer to figure but not complicated. The colors add a nice touch. It's a little pricey for what you get, but the recipient loved it

First one I purchased was DOA. The LED lighting is what wouldnt work correctly. Epileptic seizures come to mind. Took that one back and t u e second works great. Unless you are trying to do a custom collor. It is useless at that.

I loved the idea of this. It seemed like a relaxing, zen garden where I could draw pictures and stare at them to relax. I purchased this in June 2025, but as soon as I set it up and downloaded the app, it wouldn't pair. My husband called the company, and they told him that they are working on updating their app due to issues. We're now in August, and the app still doesn't work. So I have a circle zen garden that draws circles instead of what the description states. Very disappointed and wouldn't purchase again if I knew the app wasn't going to work.

Love the product, it has its issues. And the lack of customer support from homemedics make this difficult to recommend to anyone else. The unit I purchased has developed issues where the power and light buttons no longer work. After multiple attempts to contact homemedics support I have finally given up.

I got the drift in January and i have had it on a schedule since that day and over time i started go see lumps in the sand that rhe ball would get stucks on and it has cuased many problems with they way this thing works.

The Sand Drift machine is amazingly cool very relaxing light settings are dope, but thats only if you can get the app to work. Dont connect have to end up doin a factory reset which then means having to re downlod patterns.very frustrating. One they hire a good programer or whatever for the app would be 5 star but untill then just a expensive tray for sand

DO NOT BUY UNLESS THE APP IS FIXED! READ THE REVIEWS. Will not update the firmware in its current state this is a $250 bowl of sand. DO NOT BUY DO NOT BUY bought it as a Christmas gift and it is now out of the return window.

Muchos connectivity issues between mobile device and this product. Frequently disconnencts, or will not connect. When operating the product is super cool but it is too glitchy to recommend to others.

Great product. Helps mood and lighting in my living room. Does so many different designs. Easy to setup and program different display templates on a timed schedule.

This thing is trash, I'd feel more comfortable giving it a 0 or 0.5 rating. Specifically, the app is the worst I've ever used. Wow, it's like they didn't even test it before uploading it to the Google Play store. You CANNOT connect to the app, therefore this thing is a giant paper weight. Bought this yesterday and returning it today. Absolute home run Homedics, you killed it. Best Buy needs to remove this trash from their inventory.

When it works, it's beautiful. But as of right now, it's a bowl of sand with a stationary marble in it. I literally cannot use it because the app glitched and the Homedics customer service reps said there's no timetable for when they can expect the app to work.

Purchased June 24th. Haven't been able to connect it to the internet or get the device to do anything. I called customer service multiple times just to be on hold for so long and having to hang up before resolving anything. During one call I was 2nd caller and opted to get a call back. They called back 4 hours later. Disappointing, I've waited so long to be able to own one, only to never be able to enjoy it.

A few years ago, I purchased the 21” Drift bowl for my home office to disconnect from a screen during breaks. While nothing more than a few motors, magnet, sand and LED lights all cocooned together in a plastic shell, I fell in LOVE with it. So much I grabbed the smaller 11” to watch when doing yoga. To say I am impressed is an understatement. I love my drift bowls very much. What do I not like about them? The app. Both units (although primarily an issue with the 11” model) seem to disconnect from the app for no reason. Typically will have to disconnect from the outlet, and then they work again. With how expensive these units are, I do wish the app worked better. I don’t expect flawless, but why are we disconnecting so much? Yes, I love to disconnect from my phone when using my drift, but the drift doesn’t play well when disconnected from my device. 

Stopped working entirely after a few months. The app will not update, gives me an error every time. I have tried uninstalling and reinstalling the app, I've tried resetting the drift from the app, it also does nothing. I've tried holding the power and light button down to reset it, it only flashes blue and red, the light never turns green like in the troubleshooting section. I have emailed homedics twice with no response at all. This has become an expensive worthless paperweight. I am extremely disappointed.

DO NOT BUY THIS! The thing when it works is cool enough, but IT NEVER WORKS!!! The app is HORRIBLE! You have to keep resetting it and unplugging the device and then it MAY work. Other reviews say the same thing and I should have listened. Unless they fix the app DO NOT BUY THIS!!!!!