Customer Ratings & Reviews
See more imagesHotpoint - 3.8 Cu. Ft. Top Load Washer - White on White with Silver
- Model:
- HTW240ASKWS
- SKU:
- 5506782
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 2 out of 5 stars
Sludge, sludge and MORE SLUDGE!
David Posted
Wow... I purchased this product and I was amazed at how noisey it was.... just wow... as time went on the noise got worse. One day I was in my home and I heard what sounded loke a cat moaning in pain. I literally searched the house for 10 minutes and then realized the noise was coming from the washer. Also, our clothing started smelling worse than they went in.... could not figure out why. We treied changing brands of soap, we barely filled the drum and we even used a laundry boost. Then, one day as I removed the top of the agitator to clean it I found a collection OF SLUGE inside the agitator!! I have used a top loader for 30 plos years and never seen thst before. We are giving it away as we cannot in good conscience sell it. We are going with another Whirlpool Brand. Stay away from Hotpoint... it's like the red headed step child of washers.
No, I would not recommend this to a friendBrand response from GE Answers
Posted
Hello. We appreciate you reaching out, though we truly hate to hear you’ve had issues with your washer. We know any issue with noise or an unexpected residue in the agitator would be worrying, and this certainly isn’t the performance we expect. Your experience will be shared with our team for review. Regarding the noise, we do expect the washer to make some sounds as it operates, and if it might be helpful we have a description of possible noises on page 26 of the manual; if you’d like to view that online, you can do so on our Hotpoint website when you look up the model number and go to the product’s page. Making sure the load size is right for the chosen cycle, the basket is loaded evenly and the washer itself is level may help reduce noise, as this can lessen vibration. Regarding the residue in the agitator, we have care and cleaning details on page 17 of the manual that may help, as well as an article on our associated GE Appliances website about how to clean inside the agitator. The article can be viewed on that website when you look up the title “Top Load Washer – Cleaning Inside Agitator” and click the Support tab. If you think the residue may be from detergent, using warmer water to make sure it fully dissolves might also help. We hope this information is useful for you, and going forward we’ll do everything we can to earn your trust in our brand. We’re always available here or over social media if you have any other concerns or questions. -Sarah@Hotpoint <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 3 out of 5 stars
not a non He machine
Tamara Posted
this was advertised as a non He washing machine. I was very upset to find out it is a He low water machine. the machine never filled up more then half way. its super sensitive when closing the lid , sometimes starting a wash cycle so that's not good, its super noisy I can hear it upstairs and the first few weeks my dogs went nuts every time I used it because of the loud sound . you need to really be careful on the detergent using only half of the recommended amount or else it will leave residue . i am finding that i have to put my wash thru 2 wash cycles to get it to clean right. the store cut the cost after they came over for a service call . but still not happy with it. the only good thing is it does spin out very well with no damage to clothes like some he machines. it does a great job of getting the water out of the clothes , but the water level really stinks for the wash load. i do not recommend if you have lots of laundry . this if fine for a single person or couple since small loads clean better , but there is no way it could handle the wash load of a family unless you want to spend hrs doing smaller loads to get them clean
No, I would not recommend this to a friend - Rated 5 out of 5 stars
Hot Washer Right on Point
JCJ71 Posted
This washer is great overall for those looking for a basic, durable washer without the bells and whistles. The tub is decent sized, the machine is very durable, it is simple to use, comes with clear instructions for choosing correct load type/features, does a thorough job cleaning clothes, and is excellent at removing excess water from the load at the end of a cycle. The only thing I would recommend for someone is to make sure the load stays balanced throughout wash cycle. Most loads stay balanced if loaded properly from the beginning, resulting in no issues. However, I had to pause it once due to loud banging, and had to redistribute load evenly in tub. This is just something to keep in mind as this is a very powerful washer. I have no regrets buying this washer and look forward to enjoying my clean clothes for many years to come with the help of this durable machine. The matching dryer for this machine is great, too. Ironically, the dryer does not have to work very hard given the washer always gets my loads fairly dry after a wash cycle (damp, with no dripping water).
I would recommend this to a friendBrand response from GE Answers
Posted
Hi there - Thanks so much for the 5-star review! We're thrilled to hear that you're enjoying your new washer. You have a great model and we're happy that you're finding it super easy to use. Thanks for making GE Appliances a part of your home! -Mikayla@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
EASY LIFE
SHOEMAGNET Posted
Although very simple to use, I am still adjusting to the use of panel lights that remain on for a while with lid up or down. I prefer lid up to air out the moisture. I like the no extra bells & whistles as I have found that the more features, the more problems. I was ready to go to my ancestors use of a washboard and tub if I could not locate a smaller washer / dryer set with NO DIGITAL!
I would recommend this to a friend - Rated 5 out of 5 stars
Simple to use, Heavy duty washer
CynHP Posted
My wife wanted a simple, adjust load, water level, water temp. and it does the cycle you want. This washer is great, and does a great job at washing the cloths and spin dries them well. Our washer does a minimum of 2 loads a day and is doing great, only one month so far but all are happy in the laundry room.
I would recommend this to a friend - Rated 4 out of 5 stars
Basic washer
Sdenbow Posted
I needed a basic washer for my apartment. This arrived quickly, was easy to install, and fulfills it’s purpose.
I would recommend this to a friend - Rated 5 out of 5 stars
Solid contractor grade machine
eric324 Posted
If you want a simple, basic machine without all the fancy electronics, this could be it. Lower cost to maintain. Big capacity, clean clothes, and just the necessary settings including Precise Fill which has worked well for me.
I would recommend this to a friend - Rated 5 out of 5 stars
4.5 Stars
KaylaD Posted
I really like this washer. It is big for SUPER loads! Installation was great too! Only complaint is it does run a little loud.
I would recommend this to a friendBrand response from GE Answers
Posted
Hey there- Thank you for taking the time to leave a review. We are glad you are happy with your washer overall. Regarding the noise on the unit, we will definitely pass this information along to our engineers and design team as we always welcome feedback from our customers to help us improve whether its good or bad. So we appreciate you bringing it to our attention. If you need anything else, please let us know. All the best! Dianna@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Hotpoint washer
LindaM Posted
Washer is good for the value, but may need some bracing when in spin cycle.
No, I would not recommend this to a friendBrand response from GE Answers
Posted
Hello- Thank you for taking the time to send us your review. We are glad you were able to get a great value with your new washer unit and hope that you are enjoying it so far. If your unit needs bracing or seems to shake excessivly we have found that possibly leveling the bottom leveling legs may help with that. Please let us know if there is anything else in the future we can help with. Sincerely- Dianna@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
Great budget, small enough for most apartments
LLW2 Posted
Easy to use and setup. The dimensions are small enough for most apartments if you plan on renitng an apartment with the w/d hookups available. Its also subtly quiet
I would recommend this to a friend - Rated 5 out of 5 stars
Great machine
L4LM Posted
Cleans thoroughly and efficiently. Quiet Easy and logical cycle options
I would recommend this to a friend - Rated 1 out of 5 stars
Does not rinse clothes
Pepper Posted
This one does not rinse the clothes, and there is no setting to go in and just rerinse the clothes (deep rinse did not help). We noticed that the clothes did not seem clean, and kind of CRUNCHY after drying them. That is because their was still soap residue on them. Even after running the clothes through a second time (with no soap added), as seen in the picture there was still soap in the basket.
No, I would not recommend this to a friendBrand response from GE Answers
Posted
Hello- We appreciate you taking the time to contact us with your feedback. We always strive to provide solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. If you could please reach out to us via PM on social media, we would be happy to help! Let us know if you need anything else. Dianna@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Great value
Homebound2018 Posted
We wanted a washer without all the bells and whistles. This is a basic machine with large capacity and quiet.
I would recommend this to a friend - Rated 5 out of 5 stars
Washer
Katjo Posted
Great washer and a very good price. Very satisfied
I would recommend this to a friend - Rated 5 out of 5 stars
Simple washer works great
Linda Posted
I found this washer at another store and Best Buy priced matched. So far so good. Nothing fancy, but works great. Not super noisy.
I would recommend this to a friend - Rated 5 out of 5 stars
get cloths clean in a faster time
dwvvmv Posted
my wife was pleased with the speed of it cycles, her other washers took a lot longer.
I would recommend this to a friend - Rated 3 out of 5 stars
hot point dryer
DawnW Posted
dryer came dented. Loud buzzer when dry which you can't turn off
No, I would not recommend this to a friendBrand response from GE Answers
Posted
Hey there - thanks for taking the time to share your review. We apologize for any inconvenience caused by the loud buzzer on our dryer. Our technical team is actively working on a solution, and we appreciate your feedback as we strive to improve our products for a better customer experience. If there is anything we can help with moving forward, please don’t hesitate to reach out anytime. Kind regards. Lauren@Hotpoint <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Great buy!
JLHR Posted
Very large capacity. Cleans well. Love the different cycles this washer has to offer. Meets all of my family's needs.
I would recommend this to a friend - Rated 2 out of 5 stars
Don't buy
CarolS Posted
Don't like it, doesn't spin clothes enough , too wet to put into dryer, would not recommend
No, I would not recommend this to a friendBrand response from GE Answers
Posted
Oh no! We are sorry to hear that you’re unhappy with your washer. We understand your disappointment but hoping we can help with any of the concerns you are having. We have found some things that may negatively impact wash performance in the use and care manual on page 23 here: https://content.syndigo.com/asset/cf70488c-2e73-465b-a289-229c837d044d/original.pdf
We do hope this helps resolve any issues you may be having with your washer unit. If you need anything else in the future, please let us know. Take care. Dianna@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Great washer
DoshieK Posted
Just love my washer. It’s large and easy to use.I would buy again
I would recommend this to a friend