Customer Ratings & Reviews
See more imagesHotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
- Model:
- HTW265ASWWW
- SKU:
- 6577203
Customer reviews
would recommend to a friend
- Rated 5 out of 5 stars
I like this simple Hotpoint washer!
CarolinaS Posted
So far so good, took me a little time to figure out this Hotpoint digital washer (written instructions weren't so good), and the installation technician was useless in explaining how to. I was a previous owner of a Hotpoint washing machine when it was analog/manual type and lasted me almost 14 years. I wanted something simple to use & that's what I like about this machine, I don't like a lot of button selections that you hardly use anyway. The sound this machine gives out is not so bad, you can get used to it easily, and not super loud like most people complain about. Clothes come out clean and it wrings water off clothes really good, which saves you a lot less time in the dryer for clothes to dry. At the start, If you want some water in drum for soap to dissolve and the lid stay open while doing so, don't use AUTO on the water selection (this locks the lid) that way you have water in the drum to add clothes on top and also use MAX for water level, otherwise, you don't get enough water for a big load.
I would recommend this to a friend - Rated 4 out of 5 stars
Query
Pioneer Posted
It makes a horrible grinding noise in the wash cycle! Is this normal? Doesn't seem to effect performance!
No, I would not recommend this to a friend - Rated 1 out of 5 stars
The Washer I received is Trash!!!
BossGrammy Posted
Washer is a complete Disappointment, I purchased a brand new washer and apparently received a used one that has everything wrong with it, I’ve not even had it a month and it’s been down for at least 2 weeks, I’ve been trying for nearly 2 weeks to get an authorized warrantee provider out to look at it, But they’ve rescheduled 2 times, Best Buy and Hot Point have left me very disappointed and unsatisfied at this point
No, I would not recommend this to a friendBrand response from GE Answers
Posted
We are truly sorry to hear about the issues you're having with your new washer and with getting the service you need and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@Hotpoint <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
Geek review
Texcowboy Posted
Delivery and set up was good , technician had a little trouble with water supply hoses but he managed to figure it out . Good delivery and great customer service . Loving product so far .
I would recommend this to a friendBrand response from GE Answers
Posted
We're glad to hear you're loving your washer, and you also had a great experience with delivery, installation and customer service! If you'd like to share your feedback regarding your experience with Best Buy, their customer service is available at 1 (888) 237-8289. We're confident the washer will work well for you for many years to come - enjoy! -Sarah@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Best washer
Tmarie Posted
Love my new washer! Works great and is a great price! This washer works better than the fancier one I had before it. I’ve had it for a few months now and no problems, and it’s so easy to use. Highly recommend!
I would recommend this to a friend - Rated 5 out of 5 stars
love it
WandaD Posted
great machine has quick wash which I luv....different load sizes and most of all a rinse and spin cycle
I would recommend this to a friendBrand response from GE Answers
Posted
Thank you for your review and being a valued GE Appliance customer! We have heard great things about this washer unit, and we are happy to hear that you are loving the different wash features. We hope it continues to be a convenience to use for many years! <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Great waher
CherylH Posted
Was looking all over for a small wager for tight space. This is pegect
I would recommend this to a friend - Rated 4 out of 5 stars
Mom loves washing machine
Piri11206 Posted
Good little washing machine. Great price and excellent delivery
I would recommend this to a friend - Rated 1 out of 5 stars
Na
JanetteK Posted
*******I have not received item delay in shipping******
I would recommend this to a friendBrand response from GE Answers
Posted
To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Lauren@Hotpoint <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Hotpoint combo yes
BarbaraK Posted
The delivery guys were fast,efficient and helpful. Happy for the appliance because my husband had back surgery 5 days before and they were on point.
I would recommend this to a friend - Rated 5 out of 5 stars
Love it! Inexpensive Option
Mchammer Posted
So far so good. Enjoy the simple dials. Looks great and washes cloths.
I would recommend this to a friend - Rated 1 out of 5 stars
Disappointing
JanetS Posted
This machine is a big disappointment. The filling is confusing: it keeps pausing when I open the lid to load clothes in, and when I set it to "hot" it seems to fill with cold. The worst part for me is the very persistent wrinkles when the load is done. I use a clothesline to dry my natural fiber clothes, and with my old machine I'd give them a good shake, hang them on the line, and by the time they were dry there was minimal wrinkling. With this machine no amount of shaking or hanging gets the wrinkles out, and when I wear the clothes they look like they were balled up. I don't use fabric softener. Again, not a problem with my old machine. I'm low income, but am so unhappy with this weird machine I'm seriously thinking of getting a different one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted
We understand the disappointment caused by your clothes being wrinkled after a cycle. For help with this issue, please follow the troubleshooting tips in the "Wrinkling" section on pg. 25 of the Owner's Manual.
For your water concern, please make sure the household water heater is set to deliver water at 120° to 150°F (50° to 66°C) to the washer when hot wash is selected. If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit by calling us at: 1-800-432-2737. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
Water temperature trick
Ducky17 Posted
My Condo Association bought this washer about 2 years ago. Couldn't figure out why my clothes weren't getting that clean. When you use the warm or hot water settings, if you close the lid, the washer will automatically switch to cold water(will switch back to warm/hot when you open lid again). So for the first year, I didn't know that every time I was putting my clothes in and closing the lid then walking away, they were being washed on cold only. Now I leave the lid open until the washer fills, then close the lid once it's done. That way I know my clothes are being washed on the temperature I want.
No, I would not recommend this to a friendBrand response from GE Answers
Posted
We know an issue with water temperature would be concerning. We do expect the washer to add some cold water even when you select the warm/hot setting, to regulate the temperature and prevent it from getting too hot; this should not cause only cold water to be used. We would recommend checking the water inlet hoses, to ensure there’s no issue. The hot hose should be connected to the hot water valve, and the cold hose to the cold valve; the hoses will be marked to make matching them up to the valves easy. If you continue to have trouble and think service may be needed, that department can be reached at 833-426-3393. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
