Customer Ratings & Reviews

Has it for a couple years now and have never had any trouble. The kids use it and I love that it’s touch screen. Great price too.

An amazing computer..... glad i bought it. great graphics super fast and amazing quality

I really like the lap top I would’ve Giving it a five star, but the @ button is supposed to be shift 2 but it is at shift ‘ So it is kind of a guessing game to find it. And one of the buttons has fallen off

Two of the keys already popped off and I couldn't get them back on. Tried using the live chat with zero help on how to get it fixed. It is a brand new laptop! Have to rate poor quality for that and poor value for something that falls apart after less than a month.

Terrible screen. Had no idea how important the screen was until I bought this. Yellowish tint that won't go away, even after calling HP. Returned within 3 weeks!

For the under $600, you can not beat a 1TB Hard drive & 128 SSD with the speed of 12GB of memory. This was exactly what I was looking for and the price blew me away! The 128 SSD makes this starting up this laptop at lightning speed. The 12 GB of memory allows you to multitask. I'm a teacher and I am able to have multiple tabs open and stream a zoom video with any lagging. While watching my students on Go Guardian using a second monitor. The 1TB hard drive is an amazing amount of space and exactly what I needed for my laptop. Cons: The battery life is not as good as expected but it's a small price to pay with everything else this laptop has to offer. I would say I could go about 2.5 hours on the battery. It's also missing a lighted keyboard too.

LOVE LOVE LOVE this laptop!!! I had an older HP that was refurbished with updated hardware etc., but it just became a dinosaur (i.e, win 8.1, ram, etc). I wanted a quality laptop at a price that I could afford. Did some homework and was stoked that I was able to find that BestBuy was offering this one. I read one review that almost made me not purchase it because they said the fan was loud as all hell. Well, that is simply NOT true. When you turn on the computer the fan kicks in at high speed. By the time I enter my win password the fan is off. This laptop is fast, boasts excellent graphics, and a good amount of storage for all my files. But be mindful it does not come HDR-ready. I have absolutely no problem recommending this laptop to other pc users.

Overall a very good laptop. Speed is excellent. I do have 2 issues however. The first is that Windows 10-S is installed from the factory. This prohibits the use of certain software applications, specifically those from Google. Removing the “S” designation was not that difficult and solved the problem. More importantly is the battery life. My laptop will run only about 3 hours before requiring a recharge. That is a disappointment and a negative one should consider.

I have only had this laptop for about 2 days. I give it a four stars just because I haven't had enough time with it to know if it's truly 'excellent'. The WIFI signal in my room (which is the primary place I am using it) is historically bad even on my iPhone but this laptop hasn't had any issues so far with keeping a connection. The WIFI 'bars' are usually all lit up or just one 'bar' less than all the way lit up. It opens and closes applications very quickly with no lag or only about a 1 second lag for some applications (Microsoft Teams). The batter life is pretty good. It's about 2 hrs of constant use for streaming, browsing on multiple tabs, etc. which sounds less than advertised, but I have had issues in the past with other laptop batteries going down very low after only an hour of constant use. It's ready to use immediately after you sign into Windows at start up. The keyboard is amazing for me. Typing feels super smooth and comfortable for me personally and I love the large side to side arrow keys. I am NOT a gamer so I do not have experience with this laptop in regards to gaming. The touchscreen is smooth and very responsive as well. The only downside is that the camera quality is not that great. But that is not a deal breaker to me because I already have a USB webcam. All in all, I am very happy with this laptop and would recommend it for anyone looking to work from home or to use it to browse and stream. It's a great price for 12 GB RAM and 1 TB HDD/128 SDD and I expect it to last a while.

I bought this laptop to upgrade from my older Hp that had just gotten too slow for my needs. This one is worlds better. I love the touchscreen and I especially love the speed. It's worth it to spend the extra money for the speed and plenty of storage.

Purchased 2 of these devices. The product was greater than expected. Very easy setup and also very user friendly to learn to use. We are using these in a medical office and they are very lightweight and portable. Love the touch screen as well.

The laptop is great value for its price and and storage. It was easy to setup however it’s in windows 10 home S mode which means you only use products and applications certified by windows therefore not allowing me to download chrome. The windows 10 home S mode is their secure version. However you can switch out of this mode into regular windows 10 home and download any application. Overall o would recommend this laptop.

I've tried several other brands of computers, and always ended up disappointed. About 25 years ago I decided that I was going to stop taking chances and spend my money on something I knew would be reliable, so I buy only HP computers. This one is pretty freaking awesome. Tons of storage on the hard drive and solid state drive. Touch screen, great audio from the speakers, the display is bright and sharp. I have purchased two of these computers for my kids, and now I want another one for myself.

Excellent laptop! I highly recommend this laptop. It met all my expectations. The 15.6 touch screen feature makes this an excellent option for gift, or for the work from home individual. 12 GB of Memory is ample for most needs. The natural silver is an optimal option. I am really glad I made this selection, and you will be too!

This computer was bought for my 11 year old daughter for the main purpose of virtual school. She also uses it for streaming movies and playing games. It runs great. She does her daily zoom meetings with no dragging. The battery lasts a good amount of time. She loves the touch screen. I read that HP laptop’s fan make noise, this one does not. The key board is very easy to use, actually better than my Mac. The number pad on the key board makes life a lot easier. Over all it was a great purchase and a decent price. Serves it’s purpose well.

At this price for what you get with this computer, I don't know why you would by anything else. Even Walmart doesn't have anything that can compete. Fast, tons of storage. Its perfect for a family or student.

Great laptop! Purchased this laptop as a Christmas present for my daughter (she was using my old one for school and was in desperate need of an upgrade). The battery lasts almost the whole school day, even with the camera on, and the performance is smooth and quick. She loves her new laptop and the power that HP provides. Great price for a starter laptop for students too!

Been digging this computer. Decent speed, no lag, 10-key pad and touchscreen. It’s been nothing but a joy so far, even with the drastic change of being suddenly thrust into the Win 10 operating system. Only downside is the lack of disc drive, but I’ve been able to get around it using a USB for installation or already-owned software.

Great personal computer for the price. Sleek, lightweight, fast and touch screen (not a requirement for me, but nice to have). I’ve found that you get what you pay for at certain price points. $300 will be “OK”, ~$500 will be “Better” and ~$750+ will be “Best”, but perhaps not necessary for ordinary use. Well worth the “Better” price.

Amazing laptop for the price I paid. Good processor, plenty of ram for almost anything. SSD for quick startup and 1Tb hard drive for plenty of storage. No problems at all so far, even with my son loading games and playing online while chatting with friends.