Customer Ratings & Reviews

Posted 3 years ago

Hello there,

It's important to confirm that all products are tested and cleaned prior to being released for shipment. Also, please keep in mind that all replacements are subject to the warranty policy. I hear your disappointment and would love the chance to review the case to help further and deserve your 5 stars. Please contact me via email or live chat. Our live chat is open Monday to Friday, from 8 am to 8 pm EST. You can find us here: https://support.hubbleconnected.com/. Our contacts are also on the product's box and in the quick start Guide. When you reach out, please refer to this case number I created for you: BVRM207, and put it in the subject. I will get back to you asap.

Kind regards,
Cassia and the Hubble Connected Team. <img src="https://s3.amazonaws.com/stratos-logos/logos/binatonena.png" alt="binatonena" title="binatonena" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 3 years ago

Hello 2ndkid,

Thanks for sharing your feedback, and I will be more than happy to help you with this and make sure we deserve your 5 stars. Please know that the monitor and camera work together through a radio link, and such a link may suffer environmental interference. Please go through the below list of examples to see whether one of them might cause your units to unlink. Always make sure the antenna is in the up position:

- Any large metal object, like a refrigerator, a mirror, a filing cabinet, metallic or metal-clad doors, or reinforced concrete, aluminum siding (if being used outdoors) between the baby and parent unit may block the radio signal.

- The signal strength may also be reduced by other solid structures, like walls, plumbing, heating, and air conditioning ducts, electrical wires, or by radio or electrical equipment, such as TVs, computers, cordless or mobile phones, fluorescent lights, or dimmer switches. In multi-story homes, homes with a basement, and multi-unit homes such as apartments plumbing, heating, and air conditioning ducts, and electrical wires between floors will also reduce signal strength.

- Use of other 2.4GHz products, such as wireless networks (Wi-Fi routers), Bluetooth® systems, or microwave ovens, may cause interference with this product, so keep the baby monitor away at least 5ft (1.5m) from these types of products, or turn them off if they appear be causing interference. The same goes for fans or white-noise machines.

- If the signal is weak, try moving the parent and/or the baby unit to different positions in the rooms. Rotating the parent unit 90 degrees may also improve signal strength.

If you need further help, please do contact me via email and refer to this case number I created for you: BVRM101. You can find our contact details in the quick start guide.

Thanks and kind regards,
Crystal & the Hubble Connected Team <img src="https://s3.amazonaws.com/stratos-logos/logos/binatonena.png" alt="binatonena" title="binatonena" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />