Ice Barrel - Chiller - Black

I saw that best buy had the chiller in stock and was origonally thrilled to be able to get it quickly vs the 4 month lead time on the website. Unfortunately things went down hill after it arrived. I immediately got a “water pump error” message, and after days of troule shooting sith ice barrel, i got it to work briefly. Then, it stopped working again and customer support from ice barrel has been MIA. Love the idea but the chiller is not ready for prime time. Would not reccomend.

I preordered the Ice Barrel Chiller through Ice Barrel last year June. It took a long time to get this and we were getting very angry. However, the design and product has fixed all of our frustrations. This Chiller is spectacular. It's very very quiet. Cools extremely fast compared to the competitors. I'm very happy with the purchase and we haven't had any of the issues that are being reported. I came over to the Best Buy site to leave a review because this product is exactly what I was hoping it would be. The setup can be tough, recommend using some type of vice grips with the bulkheads.

First, BestBuy sent me a used unit, which was exchanged for a new one. For over a month, I’ve been dealing with error messages about Critical Water Flow restriction, and the system just goes into protection mode and stops working. Despite weeks of promises from Ice Barrel customer support for a "remote fix," the issue persists with zero customer support calls to me or technician visits. Both BestBuy and Ice Barrel refuse to take responsibility after charging ~$6k for the chiller and tub. Ice Barrel feels like a nascent company unable to stand behind a poorly designed product. Extremely disappointing customer service. Think twice about buying from them.

Avoid the purchase, after getting this set up the unit leaked internally and had nothing to do with setting it up. Contacted customer service and they asked me to send a video. Video was sent and has been two weeks with no response. I returned it to Best Buy before the return window closed and Best Buy made it easy. The manufacturer customer service is non existent.

Since Best Buy doesn’t allow editing a review I’m posting another one following my original review based on receiving a replacement unit since the original one was damaged in transit. Nick at Ice Barrel reached out correct the issue we were having and sent us a replacement unit. We received the replacement unit yesterday and used it for the first time this morning and works great and the ice barrel app makes it easy to schedule sessions remotely so it’s ready when you get home. We have our chiller hooked up to the 500 barrel and took about 6 hours to get from 67 degrees to 45. We love our unit, thanks ice barrel!