Ice Barrel - Chiller - Black

I saw that best buy had the chiller in stock and was origonally thrilled to be able to get it quickly vs the 4 month lead time on the website. Unfortunately things went down hill after it arrived. I immediately got a “water pump error” message, and after days of troule shooting sith ice barrel, i got it to work briefly. Then, it stopped working again and customer support from ice barrel has been MIA. Love the idea but the chiller is not ready for prime time. Would not reccomend.

I preordered the Ice Barrel Chiller through Ice Barrel last year June. It took a long time to get this and we were getting very angry. However, the design and product has fixed all of our frustrations. This Chiller is spectacular. It's very very quiet. Cools extremely fast compared to the competitors. I'm very happy with the purchase and we haven't had any of the issues that are being reported. I came over to the Best Buy site to leave a review because this product is exactly what I was hoping it would be. The setup can be tough, recommend using some type of vice grips with the bulkheads.

First, BestBuy sent me a used unit, which was exchanged for a new one. For over a month, I’ve been dealing with error messages about Critical Water Flow restriction, and the system just goes into protection mode and stops working. Despite weeks of promises from Ice Barrel customer support for a "remote fix," the issue persists with zero customer support calls to me or technician visits. Both BestBuy and Ice Barrel refuse to take responsibility after charging ~$6k for the chiller and tub. Ice Barrel feels like a nascent company unable to stand behind a poorly designed product. Extremely disappointing customer service. Think twice about buying from them.

Avoid the purchase, after getting this set up the unit leaked internally and had nothing to do with setting it up. Contacted customer service and they asked me to send a video. Video was sent and has been two weeks with no response. I returned it to Best Buy before the return window closed and Best Buy made it easy. The manufacturer customer service is non existent.

This is the worst purchase I have ever made in my life. Chiller #1 came in and I was excited to set up with my Ice Barrel, but immediately upon turning on it was spewing water from the side of the unit and giving low water flow errors. Support agreed that this unit was defective and sent me Chiller #2 after a warranty claim. Chiller #2 came in and didn't work either, it would cycle room temperature water rather than chill it. After waiting about 2 months I finally got an answer from support and they agreed it was defective and sent me Chiller #3. This one worked great! For about 3 months until it stopped chilling water, it would only cycle room temperature water. Support advised the data suggested an internal component was broken by a power surge and set up delivery for Chiller #4. Chiller #4 has now been set up and as soon as the water cycling starts the machine makes an obnoxiously loud grinding sound, think a baseball card in bicycle spokes x1000. You couldn't pay me to take Chiller #5, and I've already been told that I can't get a refund since I bought it from Best Buy. I lit $3200 on fire the day I clicked the order button