Customer Ratings & Reviews
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would recommend to a friend
- Rated 2 out of 5 stars
Terrible quality control and support
NANCYL Posted
I really want to love this machine because it's supposed to be the best of the best, but my experience has been a headache. The first unit I received had a constant, annoying rattle from the motor right out of the box. For a $900+ air purifier, that’s unacceptable. When I reached out to support, their only "fix" was to tell me to return it. They closed my ticket immediately and offered zero technical help. Hauling a unit this heavy back to a shipping center was a huge pain. I ended up just buying a second unit myself because I need the filtration. Basically: Buy it for the filtration, but keep the original box you might need it. Don't expect much from their customer service if you get a dud. Might be better to look into alternatives. Let’s see how this second unit works.
No, I would not recommend this to a friendThis review is from IQAir - HealthPro Plus XE Air Purifier - White
Brand response from IQAir North America, Inc.
Posted
Thank you for sharing your experience. We’re sorry for the frustration you encountered with your initial unit and understand how disappointing that can be.
When motor or fan noise is reported, our team follows a troubleshooting process to determine the best resolution, and when a mechanical issue is confirmed, a return or exchange is the appropriate next step. We regret that the return process felt inconvenient and appreciate your feedback.
We’re glad to hear the filtration performance meets your expectations and sincerely hope your current unit is performing properly. If you need further assistance, our support team is always happy to help. Your feedback is valuable and helps us continue to improve both our products and customer experience. <img src="https://s3.amazonaws.com/stratos-logos/logos/IQAirNorthAmerica.jpeg" alt="IQAirNorthAmerica" title="IQAirNorthAmerica" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Amazing!
Nick Posted
Amazing! Love how it can be quiet even in a high setting. It does a great job at cleaning the air it smells so fresh now and we all just feel healthy. Highly recommend!
I would recommend this to a friend - Rated 5 out of 5 stars
Very happy
MicheleC Posted
Excellent quality. The carbon filter clears odor well.
I would recommend this to a friendThis review is from IQAir - HealthPro Plus XE Air Purifier - White