Customer Ratings & Reviews

Pretty bad product. Faild after couple of months use, bought for my dad living overseas he hardly used it but said left ear was stop charging went dead. Sent back to US to calm warranty. Calming warranty was easy they send me a replacement, but the replacement also arrived faulty right ear was not responding at all. Contact them again and they send me a another one but unfortunately this also failed after week of use. Same charging issues!. Filled a credit dispute Best buy should stop selling this product.

Comfortable. Mild to medium hearing loss correction. Road noise and chewing very loud and annoying. Have to take hearing aids out.

--- SETUP --- It is recommended that you charge the Enhanced hearing aids from Jabra before first use. While you wait, download the Enhanced Jabra app to run the hearing aid test. --- FEATURES --- The hearing aids with rechargeable battery that lasts up to 12 hours on a single charge, charging case that can extend the hearing aid use to 35 hours, app with personalized hearing aid, bluetooth connectivity for use as headphones. --- PERFORMANCE AND EXPECTATIONS --- I was born deaf on my right ear (15% hearing capability) and my left ear has about 87% hearing. I opened the Jabra Enhance App and it gave me a tutorial on how to pair the hearing aids to my phone. After that, it guided me through a hearing test to calibrate the hearing aid to my needs. In order for this to work properly, you need to find a completely (or close to it) quiet place. Since I live in an apartment complex, the app would detect noise from my neighbors and it would ask me to restart the test. I was finally able to run a successful test and it was a very easy process. It is very similar to when you take tests at a hearing doctor’s office. When you hear a beep, you touch the screen on the phone. The process repeats over and over as it calibrates. By default, the app starts you with the right ear and then proceeds to the left. I would have preferred to choose what ear to start with. The reason for this is that, by forcing me to start with my deaf ear, I didn’t know what the beep might have sounded like. I work as a school teacher. I discovered that from my deaf ear, using the hearing aids, it was much easier to identify where sound was coming from, which is a big help when trying to find students who are talking or tapping and I need to ask them to stop. From my good ear, the ambient sound that the microphone was picking up was too much for me. The iPhone has its own hearing aid settings and allowed me to individually adjust the microphone volume for each hearing aid, but the app insisted that I keep the volume level synced, so I did that. I reserved the hearing aid on my good ear for when the room was absolutely quiet, which during my work week, that looks like during testing days. This was very helpful because students have to whisper when they talk to a teacher. The hearing aids allowed me to listen to their needs much better. After a little over a week’s use, I really enjoy that I don’t have to keep buying batteries, that the rechargeable battery lasts more than a full workday, and that the case can charge your hearing aids while you don’t need them. For me, that was during my planning period, which is when I’m alone for about an hour and a half and don’t need to listen to anyone. The one thing that I noticed after a week is that, though the hearing aids recharge through the magnetic case, the magnet didn’t secure my earbuds correctly. This caused the following problems: When I wanted to hear audio from my phone and not my hearing aids, the hearing aids remained connected via bluetooth even when inside the charging case because they wouldn’t turn off automatically due to the case not detecting the hearing aids. Occasionally, the hearing aids would be put into the case and, due to the charging nodes not aligning properly, they would remain on and nonstop audio feedback would occur. Being partially deaf, sometimes I wouldn’t hear the feedback and it had to be pointed out to me. Other than the case issue, I did enjoy my experience with the hearing aids. After the initial hearing aid test setup, the app nor the phone are necessary for you to use the hearing aids unless you need to make further customization. --- APPROVAL --- Overall, if you already use hearing aids but are tired of switching batteries constantly, this will be a great investment. If you feel like you might need hearing aids but haven’t had a hearing aid test, this is a great way to find out if you need some. You can take the test and decide if you need future advice from a doctor.

Great hearing aids. Very well packed and small enough size to pass as regular earbuds (they are much smaller than regular music/call earbuds, but not as small as full on hearing aids that are barely visible). One big con is that they are ONLY compatible with iPhones, you must have one or at least a family member, so you can set them up and use them. They are NOT compatible with Android phones (Jabra's website is they are working on that, but as of right now, they are not). This is because the way they are setup, is you have to pair them with your iPhone as a accessibility device, so the iPhone knows and recognizes them as a hearing aid (I guess Android phones don't have that feature yet). Once done, you use Jabra's app to tune then, it guides you very nicely and they are tuned according to your hearing. They have several modes, I guess you can call them tuning/EQ modes, like "surround, adaptive and focus" each with their pros and cons and depend on what you want to focus on more for better listening, like conversation and sounds. Fitting was nice and they feel comfortable, I love that they are smaller than regular buds, but you can still see them, the tan color helps too. They will look like a tiny regular earbud, you can still see them. They include a great charging case and battery life is great. They are not a gimmick and they certainly help me with hearing better, specially with my TV volume, before I had to have my Tv at around 50, now just with a level of 30 I can hear it clearly and I don't bother other peeps on my house hold! These are great if you notice you have mild hearing loss, of course, always consult with a ear doctor, but these can save you tons of money and no need to be going back all the time to the doctor to tune expensive hearing aids!

I want to start my review by giving you a little backstory / status of my current hearing. I’m 38 years old, I’ve been attending concerts since I was about 15 years old. Even attended some at a younger age. I played guitar in a band in my early 20s for a couple of years. I still play guitar at loud volumes, still attend concerts. And now I work at an airport, around loud airplanes with jet engines. Noise levels easily reach 100+ decibels in my work area. I take a hearing exam every year and I have mild hearing loss, specifically in my left ear. My right ear is still mostly okay. But my left ear has tinnitus and peoples voices sound like chipmunks on my left ear when I hold a phone up to it to talk. Even with headphones. I think I’ve lost the ability to hear certain frequencies in my left ear. Could be the tinnitus that drowns them out. Anyway I can’t hear crickets, toads at night out of my left ear. When I talk to my girlfriend on the phone I have to use my right ear. And when we are watching movies or just having a normal conversation while taking a stroll I have a hard time hearing her sometimes if she is walking to the left of me. Okay, on to my review sorry. I’m going to call these earbuds “hearing enhancers”. I’ve never used any actual prescribed or doctor recommended hearing aids so I can’t speak about the effectiveness in medical grade terms. Since I don’t have severe hearing loss yet. I just need a little boost to my hearing, especially in the left side. I would say that they help a bit, especially when out on a walk, or in an crowded environment. I am able to hear voices a little clearer. I tested it by only using the left earbuds for a while, and I found that using them both at the same time works best even though my hearing is good on my right ear. So whenever I am going to use these, I just put them both in so that they can do their thing in tandem. The Jabra enhance app gives you a hearing test when you first set these up. So it will adjust each earbud accordingly. I thought that was pretty neat. The app also allows you to adjust the volume, and choose three different sound settings. There is “focus”, “adaptive” and surround. I chose adaptive since I will be using them in different scenarios. I keep the volume at the default 7. Are these life changing for me? I’m going to say No. I think I was expecting to miraculously be able to hear the frequencies I can’t hear anymore. Do they help me hear better? Yeah, for the most part. I don’t say Huh, to my friends and relatives as often when using these while having conversations lol. If I had to describe what these sound / work like. I would say it kind of reminds me of the “live hearing” mode that iPhones have when using AirPods. Everything sounds a little digitally artificial to me with these on. And I think that was what let me down. Yes I can hear voices louder and clearer, but I can also hear someone crunching their food a lot louder than I need to lol. I think perhaps I need to tweak some settings in the conversation filter section of the app. I’m still fiddling / trying different modes and settings as I go. I do like that I don’t have to take these out of my ears when I want to listen to a YouTube video or music. Or if I get a phone call. I can just keep these on and do what I gotta do. The earbuds will play music and media while still filtering in ambient noise and voices. Pretty cool! Obviously music isn’t going to sound the best with these, but that’s not what they are intended to do. Would I recommend these to someone with severe hearing loss? I don’t know honestly. I would most definitely ask your doctor. These aren’t perfect, and I’m not sure I can say that they will miraculously return a deaf man’s hearing. But as a person with mild hearing loss in one ear, they work for me. I am happy to be able to have a conversation without asking people to repeat themselves as often. I don’t find myself having to lean down and closer to my girlfriend when talking to her when we are out on a walk or sitting in a restaurant. I don’t keep them in all the time, because i spend a lot of time in loud environments. But when I need to be able to hear a person clearer, i pop these in. I like the style and design of them, people don’t ask me many questions about them especially in public. They look like regular earbuds, only smaller. They are comfortable for long periods of use and battery life is excellent. I haven’t charged the case in about 4 days and the battery is still going.

It’s a hearing aid and music pod in one especially in hearing modes when setting at Focus Mode it’s really filter out most of the background noise and sounds is very clear

Jabra Enhance Plus is a very effective and very easy to use pair of earbuds, offering enhanced hearing for those with modest hearing deficiencies. The Jabra is full featured, allowing the end user to have more control over what they hear in everyday settings, when involved in phone calls or music streaming, After a few days of use I concluded that Jabra has provided a practical and stealthy solution for those of us with modest listening obstacles. The Jabra’s are stuffed with technology that works successfully and remains easy to access. And, it’s all packaged into the smallest and lightest set of earbuds I’ve ever owned that fit into an equally small charging case. SETUP: The Jabra App is available for iOS only. Android users need not apply. Jabra’s App manages to deliver a sophisticated set of features with its understandable flow of instructions and guides. I charged my earbuds, still in their very small case, overnight. The next day, with the App downloaded and opened, I pulled the earbuds from their charging beds and inserted them into each ear canal. Connections via Bluetooth are NOT typical. Apple’s iOS connects to these special hearing devices under ACCESSIBILITY > HEARING DEVICES > JABRA ENHEB10. The initial connection took just over 30 seconds. All subsequent connections were instantaneous. It was all so seamless I found myself seeking assurance by returning to the System Accessibility to double check the connection. Don’t bother going to the Bluetooth page. Nothing is there. It’s all operating as intended, just differently. The App continues with personalizing your earbuds, offering guidance about ear tips, and leading to the ultimate customizing experience. The App provides a hearing test that was similar in scope to the one I had administered by an audiologist. A set of tones is played for each ear, with my response illustrating my hearing accuracy. My response is used to generate an equalization curve unique to my hearing. The App even tests the background noise level and will end the test session if the ambient noise is interfering with the test. After the hearing sensitivity is modified for me, the App stages a simulated conversation occurring in a restaurant setting. I’m then directed to select one of three filters which will highlight some facet of this cluttered sound environment which allows me to hear voices better. In the underlying technology, presumably, filters are applied to enhance, or balance, issues I have. With a profile generated, the end user is offered a choice of LISTENING MODES and a volume control that only adjusts the LISTENING VOLUME (or microphone levels) used to assist your hearing. So, I can choose to FOCUS on voices in front of me, or enhance the SURROUNDing environment, or choose ADAPTIVE which is automatically, and constantly modifying the voicing and environmental sounds around me. PERFORMANCE: I’ve been using the Jabra Enhance Plus earbuds for a number of days. I chose the FULL sounding conversation. In the mode, a volume setting of 6 works quite well for me. I can switch between surround to ensure I hear everything around me, or focus to ensure I miss no part of a conversation or TV dialogue. I no longer have to reach for the TV volume setting to address my hearing deficiency. The earbud volume control brings the TV much closer, or even further away, if that’s my preference. MUSIC STREAMING: I can wear the earbuds when I’m heading to my gym. If I want music, I simply open my music source and hit play. The Jabra Enhance has become a high quality earbud. It uses the personalized profile that was created for me. It only allows the SURROUND mode, which I guess ensures that some environment sound is available. That said, I am always able to reduce, or increase, the volume of sound picked up by the earbud microphone, These Jabra are not noise-cancelling earbuds, so sound is always allowed to intrude. Turning the App volume down to one (1) does not cancel environmental sounds, but it does reduce them. Which brings us to the quality of musical recording. The sound is not competitive with the best earbuds. It lacks a significant bass range, although it does offer an otherwise balanced sound, complete with an accurate voice range and lots of detail. Most end users who were hoping for a strong replacement for their premium earbuds will be disappointed at the weaker bass range. SUMMARY: Jabra has succeeded at delivering a feature-rich hearing assistance device. The earbuds were comfortable for long periods of use. They made it easier to understand voices, whether they were direct conversations, in crowds, or across a room if I had the LISTENING VOLUME on higher settings. Sometimes wind noise or simply mechanical device noises intruded, but LISTENING (and its associated microphones) can be turned to 1. Telephone calls were easy to understand and required no special effort to get calls underway. I did use these Jabras while exercising, because having music available and access to my phone was especially easy to accomplish. I did wish for a better quality musical experience, but it was certainly acceptable. I can recommend these because they solve low level hearing problems. They are also so easy to set up, and comfortable to use. Buyers should be aware of the music reproduction limitations.

I’ve had to deal with hearing impairment for most of my adult life. My audiologist has classified my hearing loss as ‘profound’ with almost all of my high-end hearing range completely gone. In the last decade, I’ve explored the use of several different types of hearing aids including those that are ‘one size fits most’ all the way up to the super advanced ones that adjust to your surroundings — just like the human ear does. My current set of hearing aids are actually manufactured by ReSound, which is a sister company of Jabra as they are both GN companies. I’ve heard that Jabra and ReSound engineers often collaborate to ensure that the products they are developing will help people hear sound the best of their ability. Set-up Even though these look more like earbuds than a traditional hearing aid device, it’s important to realize that a thorough set-up is going to benefit you in the long run. There are more steps than just powering them on and pairing them to your phone. There is a startup guide inside the box that instructs the user to download the Jabra Enhance app before opening the earbuds. These earbuds are only compatible with iPhone at this time. The startup guide directs you to use the app to pair the earbuds, but I found it easier to do it directly through the Hearing Devices menu in the Accessibility settings. After the earbuds are paired, you’ll return to the Enhance app and continue with the set-up. This will take you through a series of tests that help you personalize the hearing aids to your ears. Don’t skip this step. This is similar to having a set of prescription hearing aids programmed by an audiologist at a doctor’s office. While the hearing aids might still help you, you will get the best result if you go through the personalization set-up. I was really happy that this type of set-up option was available with these hearing aids. To me, this is one of the things that distinguishes hearing aids from hearing enhancement devices. Another very important step in the set-up process is making sure you have the proper fit. There are three sets of ear gels to choose from and you want to make sure that there is a secure fit or sound you don’t want will seep into your ears, which will affect your overall listening experience. This is true of any earbuds, but when you are trying to enhance what hearing ability you have, you don’t want anything to interrupt that process. The Listening Modes There are three listening modes users have access to with these hearing aids — Adaptive, Focus, and Surround modes. These same modes are included in the development of my ReSound hearing aids. So, I was very familiar with them. Adaptive mode is the most useful in my opinion, if you are moving through different environments on a regular basis. Focus can be very useful if you need to center in on one particular sound — for example, if you are having a one-on-one conversation with someone. All the modes are useful and they work well. Daily Use As a user of traditional hearing aids, I want to preface that I believe these hearing aids are good for situational use and not so much as an all-day hearing aid. As earbuds, the Enhance Plus are comfortable, but as all-day hearing aids, they are a little bulky. Their battery life of 10 hours is good (20+ with the charging case), but the point of traditional hearing aids is to wear them from the time you get up until you go to bed so that you can re-train your brain how to process sounds. With a 10-hour battery life, you will have to charge them at some point during the day thus negating the all-day benefits of a hearing aid. That said, I do see a place for these hearing enhancement devices. They are more advanced than simple amplification devices but not as advanced as some modern hearing aids. You do have the added bonus of being able to use these hearing aids as you would standard Bluetooth earbuds and while some advanced hearing aids systems provide the music listening and call answering features, those are typically limited to the super expensive devices. So, being able to have the 3-in-1 features for $800 is kind of a treat. I’ve always had great luck with Jabra headphones. In fact, until the most recent Apple AirPods Pro were launched, Jabra earbuds were my go-to listening devices. They provide an incredible listening experience for music and other media. Call quality is always very good. Overall, the sound quality was very good and the only real issue I had was with the occlusion effect — where you can hear every sound you are personally making (i.e. heartbeat, swallowing, etc.). This is a sensation that is common with earbuds because its usually caused by ear tips pressed into your ear canal. Unfortunately, with earbuds that double as a hearing aid, that can be really distracting and overwhelming. Conclusion The Jabra Enhance Plus OTC Hearing Aids are a good option for someone who knows they need some help with hearing better, but aren’t ready for traditional hearing aids. It’s a little like having your optometrist tell you that you should probably upgrade your glasses to be bifocals but offers the suggestion of getting drugstore reading glasses in the interim. These earbuds will help you on a situational basis, but I wouldn’t use them as a replacement for my traditional hearing aids unless I was in a bind. That said, if you are using them as a ‘starter’ hearing aid, I think they are a great choice for that use.

These Jabras definitely do what they say they do ---- I got them to give to my dad (who is losing his hearing slowly) but when I tried them out first, I felt like I could hear myself think, haha. They are extremely sensitive and are so customized to your specific hearing condition, to the point where they give you a hearing assessment when you first put them on. To give an easy overall context, here are some general pros and cons to consider: PROS - Comes with a customizable app - Adjustable hearing settings [surround, adaptive, and focus] for use in different settings like the movies, or just general conversation - They fit very nicely and comfortably in the ear; they are smaller and don't fall out as easily as several pairs of earbuds tend to do. - Amazing battery life ---- one full charge lasts me several days and I would say I use these maybe once or twice a day for work meetings. CONS - Very expensive. The live hearing mode on a more popular competitor of these, a certain fruit company lol, works just the same but for half the price point. This would be my only con, and unfortunately it is a major one because if I can get the same exact experience for several hundreds of dollars cheaper, I'd say I definitely would go that way if I could do it again.

Easy to put in ear, they work even after a 10 hour shift at work. Comfortable to wear all day long. Easy to pair to your phone. The best thing is they're less expensive then going to a hearing aid store or to the doctor to get them.

I haven’t had the opportunity to work with these Jabra hearings aids, very much, and have so many questions, that just are not explained in the information literature. I will be phoning customer support to ask questions on items that they don’t explain. I’ve never used Bluetooth, so am not familiar with listening to music through the earbuds. I’m not familiar with answering, listening, and disconnecting phone calls, with the earbuds. Jabra must feel that we are all “up to speed” regarding Bluetooth. I’ve never really needed that technology, so I do need some tutelage. The earbuds are very comfortable, with the closed EarGels, and I’m confident that the earbuds will not fall out of my ears. I did purchase these, perhaps somewhat prematurely, as they say, one should get hearing assistance, prior to it being an absolute necessity, and your brain is not able to “tolerate such loud sounds, and noises.” I’m happy with my purchase, yet disappointed that my local vendor does not offer the 30 minute, free “get acquainted with your Jabra hearing aids” that is mentioned on a few websites. They want $80.00 for that 30 minute visit. I would think that it would engender customer loyalty, when another device may be needed. I’m also glad that I chose the dark gray earbuds. Very nice looking, and not hearing “aidish.”

The product fit well in the ears and for most of the year worked well. They were warranted for one year and a little after the year one of the earpieces stopped working, I tried returning but best buy would not accept them and neither would the manufacturer.

I found the settings lacking, even redid my hearing test to try and djew them. People could not hear me when used with my iphone? Tgey are small, but lack even leftvand right balance and lack audiogram input. Returned them.

I've worn hearing aids for about ten years. I was excited to see that OTC hearing aids are now available. I imagined this would bring the price down and make them more affordable. I have a pair of Jabra 65T ear buds that I still use occasionally because they have a good sound to them. I was excited to see Jabra making these and ordered them last week. I received them in four days. I wore them about 4 hours the first day. The biggest thing I noticed that day was they were not loud enough, even at the highest setting. I tried all three modes without it making a difference. The second day I wore them to church and set them to the Focus mode so I could hear the pastor at the front of the room. Again, the volume wasn't loud enough but they also would fade in and out without any change in the environment. I did like that mode for blocking out the sounds behind me. And the right aid started causing some considerable pain. I changed the earpiece and this did help relieve the irritation. The third day I wore them to work. I could not hear normal conversation, no matter what mode I tried. Also, they are horrible for listening to music from your phone. They sounded very tinny with no bass or midrange. I was very disappointed that they didn't work out, I really wanted them to. Maybe the next model will be better, but I would not recommend these.

Could not wear for more than a couple hours or my ears hurt. Definitely helped my hearing but it sounded like I was always talking down a hallway.

I purchased these in August 2023 to help with moderate hearing loss. I chose Jabra due to the great quality of Jabra speakers I had used for several years as a university teacher training specialist. The personalization using the Jabra app on an iPhone was quick and easy. I use them daily as an elementary special education teacher, which helps me listen more carefully to my students. On January 3, 2024, after less than four months the charging case failed and drained the devices. I contacted Jabra support, and after submitting a more detailed description of the issue along with photos, Jabra requested I return the hearing aids and case for evaluation. On January 30, after being without the devices for a month, I received a replacement set. This pair worked fine until last week when the left hearing aid just died and would not operate or charge, this time after about three months of use. Jabra support requested the devices be returned with the case, and six days later (today) I received another new set. When they work, they work well, especially for a pair of OTC hearing aids for thousands less than from an audiologist, but they do not seem to be all that durable. So far, Jabra has honored the warranty, but that will expire in August. If there is another issue after just a few months, I don't think Jabra will be my next purchase.

Okay but the details little misleadings the JABRA plus 10 did not pair with my Android phone as stated an app I did not like the opening charging case once unplugged didn't hold a charge for hearing aid if I upgrade to Jabra 100 or 300 I would have a case that encloses hearing aids when unplugged the case charges hearing aid for more than 48 hours without being plugged up so I'm looking to upgrade to iPhone my Android definitely not compatible for hearing aid functions

I bought this with FSA due to price drop, and after 4 months left ear stopped charging. No glow on inserting. Also the music on the starting is annoying. Not able to turn starting music off. Reviews mentioned that Jabras are high end for prescription which I couldn't get as I am borderline but this is junk. Opened a ticket with support. Lets see.

These are okay, but not great. Sound adjustment s are kind of basic and using them for streaming audio sounds kind of tinny and lacks bass. I ended up buying AirPod Pro gen2 headphones after watching a YouTube idea of how to change setting to use them as hearing aids and they are much better for me and at less then half the cost. Keep in mind that I have mild hearing loss. Maybe they work better for others but I wasn’t at all impressed with them.

The first pairs I had ordered were faulty so I had to return and exchange them for a new pair. The streaming quality is amazing and by far the best thing about these OTC hearing aids (IMO.) My biggest complain with them was that I couldn’t figure out why they would tune down the person’s voice that was talking to me to the right, but raise the background noise to my left.