Customer Ratings & Reviews

I have always been an avid Keurig user and this one is my favorite by far. It makes my hot and cold coffee to perfection! I no longer have to make and store cold brew in the fridge and can have a fresh iced coffee whenever I want. Keurig is the best!!

I very seldomly write reviews on products, but this unit it so terrible I feel it needs to come with a warning label. Also, I work in tech, so I get that sometimes you get one bad unit out of a bunch, but this isn't the case here. I am currently on my THIRD unit in less than 4 months (12/18/24 - 4/6/25). I waited to write this review to see how Keurig was going to handle the first faulty unit and although I am somewhat relieved that they warranty replaced it, I'm frustrated that I've had to go through the process twice now and know I'll most likely have to go through it again. The first unit was purchased as a Christmas gift to my husband and made it approximately 2 months before we noticed it quit working. I use the term "noticed" because we don't even use the machine daily. More often than not, my daughter used it for hot water for tea or hot cocoa occasionally. I contacted Keurig and went through their troubleshooting steps with the rep and a new unit was dispatched. I thought, "No big deal, we just got a dud." BIG MISTAKE, I should have returned it to Best Buy and got a completely different model. Our previous Keurig was still going strong after 10 years but I thought a newer, fancier (maybe even faster?) unit would be a nice gift. The second unit was received and unboxed February 26 and was used less than 5 times when we noticed on April 2 that I had also quit working. SAME ISSUE AS BEFORE - the unit just won't pump or dispense water, cold or hot. I call Keurig again and file another warranty claim and go through the whole process with troubleshooting with the rep. I asked about a refund instead of another unit and was told by the Keurig rep that they couldn't do that because they had already replaced it. A replacement unit is shipped out again and installed on April 5. The first unit made it 59 days (Dec 25 -Feb 22) and the second unit made it 35 days (Feb 26 - April 2). I'm ready to start taking bets on how many days the third unit will last. I have absolutely ZERO confidence in the machine at this point. I spent almost $200 on a coffee maker that can't even dispense water more than a dozen times. On both units it sounds like the pump comes on (I hear a mechanical sound) but its unable to pump water through the machine. Keurig's tech support always has so many questions about the needle, the pod's puncture marks, the brand of pod (using Keurig branded pods, btw), and I've tried using pods but I still can't get it to dispense water either way. It seems like it was either poorly engineered with an undersized pump that can't hold up or a defective/cheap pump was used in the manufacturing process. These units need to be recalled, and customers should be refunded or credited to a new unit. This is definitely a stain on the image of Keurig's name and brand. The irony in all of this is my little Delonghi machine AND my 10+ year old Keurig are still working without issues and both cost about half of what this machine was.

Great coffee maker, Cold brew is ok, but its very messy because the coffee splatters alot regardless of Mug.

We have a household with a variety of coffee preferences and this offers so many options. I personally enjoy putting a scoop of ice cream and using the iced setting

I own 2 diff Nespresso’s, 1 regular drip coffee machine and now this KEURIG K-brew. I was not a huge fan of k-cups and tasteless coffee until this machine came out on the market. I’ve even compared between this machine and my parent’s Keurig machine and taste of coffee is so different. With this coffee machine, the coffee taste better, stronger, and aroma fills the kitchen. For me coffee has to be hot and at perfect taste, or cold as should be. I have tested this machine with Starbucks Veranda k-pod and ice coffee came out so good. Coffee w this Keurig came out very cold w added cold foam, ice cubes, some syrup and cold half-half. Perfect and at home made. No need to waste money elsewhere. Even hot Coffee is hot at 173F which matters since I use cold half-half. Also, I have Nespresso frother that froths cold and froths as hot foam. Quiet, easy to use and highly recommend it. Worth it. Only downfall is no filter in the reservoir, but I use filtered fridge water. Also, when machine is working to chill or reach that chill level, the reservoir water can get little warmer. Therefore, the best is to use it fresh cold water before each use. It’s little confusing about Chill reservoir in the back and I was worried I would have to change it often and since isn’t removable I didn’t want any mold built up. I had to research about it, which I don’t see in the instructions, that doesn’t need to be changed in a very long time, yearly? So that’s good. I think this machine supersedes any other Keuirg machine.

Newest version of Keurig is best yet. It is simpler to use with less settings and delivers hot coffee faster. The water tank is larger and easier to fill. Disappointing that the filter assembly did not come with it. I just kept the one from the previous model. I also had to purchase newer versions of the reusable filters. Looking forward to making cold brew and testting out that feature.

This makes the perfect iced coffee. I loved my previous Keurig but I never made iced coffee with it because it would still brew hot over ice and wouldn’t end up being as cold as I like and would end up diluting the coffee. This Keurig brews hot and then supercools before dispensing into the cup. Its fast and refrigerator cold!

I really enjoy it. Its fast brew and even though it has a quiet button on it it still runs pretty quiet.

I thoroughly enjoy my new Keurig. This machine definitely makes both hot and cold drinks very well. No complaints whatsoever and full recommendation.

[Employee of bestbuy] This has made my life so much easier ! Me and my family love coffee both iced and hot so this is perfect

This Coffee Maker is really cool. No Pun intended lol. Works great!!!! BUT one Problem it runs all the time to keep the water Cold and for the amount of times we use that feature it is not work the slight noise it makes all the time.

Works great. Comes out cold when you want it, and hot when you want it!

I bought this and returned it. It’s not that it doesn’t work, however, there are some important notes that took me some digging to find. First is it is only capable of making one cold drink and any subsequent cold drink gets warmer and warmer. It also takes six hours to achieve the coldest possible drink. In their defense, it does say this in the instructions, but I think it should be more up front about it. The deal breaker for us though was it is incompatible with any reusable keurig coffee filter. This took A LOT of digging online to find out.

I love it so much it one of the best stuffs I'm actually so glad to have it my daughter uses it to make her ice coffee and ill use it to make regular coffee it's a win win situation got this from husband for Christmas even thou i have an expresso machine at home this make everything much better in fact I'll be purchasing another for my daughter for mother's day since she too love it

Delicious! I was replacing an older Keurig and I couldn't be happier with this upgraded version. The cold is really cold, I am now brewing cold coffee and not needing to add ice! Same with brewing iced tea. This is the perfect item for any coffee or tea lover! Definitely my favorite so far!

best coffee maker ever, plus it has what i need now i avoid going to gas stations of buying coffee

Excellent coffee maker.It easy to use. Worth the $

Works great. You can make 2 iced coffee’s in a row before it needs to cool down again. However, the iced coffee function is not compatible with reusable k cups, but it does work for hot brews. It does run a fan constantly.

Bought this for my daughter for her birthday but have been using it for myself as well. Works very well for both ice (my preference) and hot coffee. Side water compartment is nice for avoiding having to add water every time. Cleansing feature is nice but had to get used to dumping the residue waste. All in all I am very pleased with my purchase!

I love this coffee maker! This is the first "pod" coffee maker I have and I love that my family and I can each make ourselves a single serving whenever we'd like. My younger sibling love making the fruity drinks! Works for the entire family!