Customer Ratings & Reviews
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would recommend to a friend
- Rated 5 out of 5 stars
Fast cooking
birdlover Posted
The WIFI is a great feature since you can view in the LG smart app. You will need to purchase induction safe cookware for this cooktop . The cooktop provides quick cooking and easy cleanup.
I would recommend this to a friend - Rated 4 out of 5 stars
Would buy
AaronL Posted
This is a new cooktop from LG. We like the LG brand. We don’t like the clean up or smell of gas.
I would recommend this to a friend - Rated 5 out of 5 stars
INDUCTION COOKING IS THE WAY TO GO!!!
EGPETE Posted
Absolutely the best induction cooktop. Beautiful and high functioning. Great sale pricr
I would recommend this to a friend - Rated 5 out of 5 stars
New place new appliances
TerriL Posted
Happy with my purchase I am still working on my home didn’t have chance to use my stove yet soon let u know
I would recommend this to a friend - Rated 1 out of 5 stars
Don't purchase especially from Bestbuy
JacobK Posted
Within a month it began to give error codes. Reached out to Best buy and LG neither would take responsibility or assist in getting the unit repaired or replaced
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Jacob. Thank you for reaching out and sharing what happened with your LG Cooktop (CBIH3617BE) model. We understand the importance of having a new appliance operate reliably from the start. When an error code is displayed, it often indicates a specific communication or power issue. As a troubleshooting step, please attempt a power reset by turning off the circuit breaker dedicated to the range for at least 30 seconds, then turning it back on. This can often clear temporary electronic glitches and reset the control board. For more guidance, visit https://www.lg.com/us/support/help-library/lg-range-error-codes-list--20150154166283 and https://www.lg.com/us/support/product/lg-CBIH3617BE.BBKELNA. We’d like to take a closer look at your experience with both the unit and the support process. Please send us an email at [email protected]. We're here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Stocking issues
HelloWorld Posted
My issue isn’t with the item itself, but that Best automatically substituted my item with a lesser model without my approval, and it took several trips back into the store and I ended up cancelling and went with Home Depot due to Best Buy having stocking issue with LG products.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, there. Thank you for sharing your experience with us. We understand how important your choice of the LG Cooktop (CBIH3617BE) model is, and we value that you wanted the exact model to meet your needs.
Since your issue relates to the retailer’s substitution and stocking process, we recommend confirming product availability directly through LG’s official channels to ensure you receive the correct unit. You can review specifications and product details here: https://www.lg.com/us/cooking-appliances/lg-cbih3617be-electric-cooktop. If you’d like further assistance in making sure you get the right model or support with your purchase, kindly send us an email at [email protected] so our team can help guide you. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Induction
GregN Posted
we like the layout of the cook patterns. if you have to go electric, induction is the only way
I would recommend this to a friend
