Customer Ratings & Reviews

Posted 3 months ago

Hi, HadiehK. Thank you for reaching out. We understand how important it is for your LG Refrigerator (LS27T3230S) model's water dispenser to work properly from day one. A few things can cause the water dispenser to stop working on a new unit, and one helpful step you can try is checking whether the water supply valve behind the refrigerator is fully open. If the valve is partially closed or the line isn’t fully connected, the dispenser won’t get enough water to operate. For more guidance, visit https://www.youtube.com/watch?v=jBnW5weYT5Y. We’d like to take a closer look at your situation and make sure your case is properly reviewed. Please send us an email at [email protected] so that our team can assist further. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

Hi, Noah. Thank you for sharing your experience with your LG Refrigerator (LS27T3230S) model. We understand that fast ice production is an important feature, especially during events like parties. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To help improve ice production, we recommend ensuring that the freezer is set to the optimal temperature (around 0°F/-18°C) and checking that the ice maker's water line is not clogged or frozen.

If you'd like assistance with this or have any further questions, please send us a private message on social media @LGUSSupport. Our team will be happy to explore any potential solutions and assist you further. We appreciate your feedback and are here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 6 months ago

Hi, Dolly. Thank you for reaching out and sharing your experience with the LG Refrigerator (LS27T3230S) model. We appreciate your attention to detail and understand how important it is for your product to arrive in perfect condition.

If you've already sent pictures and were told assistance would be provided, we recommend following up directly with our team to ensure your case is being reviewed. In the meantime, please double-check that your unit is installed on a level surface and that the door opens and closes smoothly — even a slight tilt can sometimes affect alignment. For more details and support, visit https://www.lg.com/us/refrigerators/lg-ls27t3230s-side-by-side-refrigerator. For further support, feel free to email us at [email protected] and include your case number or previous correspondence if available. We're here to help. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 9 months ago

Hi, there. Thank you for sharing your experience with the LG Refrigerator (LS27T3230S) model. We’re glad to hear you love the unit itself, and we understand your situation regarding the delivery and water line issue—your feedback is valuable. We strive to provide reliable, high-quality products and ensure a smooth experience.

If the water line appears damaged or cut, we recommend inspecting the connection point behind the refrigerator and replacing the line with a certified LG-compatible water hose. This ensures proper fit and safe operation for the ice and water dispenser. Make sure the water valve is turned off before making any adjustments.

For further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 10 months ago

Hi, Cam. Thank you for sharing your feedback with us regarding the LG Refrigerator (LS27T3230S) model. We understand your concern about receiving multiple damaged appliances, especially after spending a significant amount. We strive to provide exceptional service and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.

To help resolve this, we suggest reaching out to the delivery team to report any internal damage, as well as checking with Best Buy customer service at 888-237-8289 to ensure proper handling during delivery.

Please send us a private message on social media @LGUSSupport, and we'll work with you directly to ensure the issue is addressed swiftly. We’re committed to getting this resolved and making sure your experience with LG is much more positive moving forward. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />