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Rating 4.1 out of 5 stars with 20 reviews
JAMESR Posted
BestBuy is NOT a reliable company. I purchased the TV and didn't open box right away, but when I had time to open the box the screen was all cracked and couldn't get out of box due to how badly it was damaged. Called BestBuy for refund - was told I had 15 days to inspect and return (unless I was a paid member, I'd have 60 days). I was told unfortunately regarding the cost - "you will have to eat it." <- exact words I was told by the customer service representative. They reimbursed my GeekSquad purchase I made with the TV, but would NOT let me return the TV. The representative stated "how to we know you didn't break it and are now trying to return it?" I'm posting this review to get a $25 certificate and buy a TV again - to inspect it and make sure it is not broken. Review your purchase within 15 days of arrival.
Posted
Hi, James. Thank you for sharing your review regarding your LG TV (50QNED74BUA). We understand the importance of receiving your new television in perfect, pristine condition and having a supportive experience when handling delivery issues.
We are committed to helping you address this situation and assisting you toward a resolution. Whenever physical damage is discovered upon opening the box, retaining all original packaging materials, box labels, and purchase documentation helps support the review of your claim. Please email our team directly at lgdigitalcare@lg.sprinklrsupport.com with your purchase details and photos of the damage so we can look into your case and assist you further. ^Juvy
Home Posted
The picture is clear and bright. Lots of apps already loaded so no need to search. Remote is easy to use since I'm 65 and the simpler the better. It also shows movie suggestions which is a plus. The LG was a great price and you get alot for the price.
JAMESK Posted
picture needed adjustment very dark-the sound is good
TEODOROG Posted
Very reliable, great picture and value for the money
TheDude Posted
Bought this on sale for my bedroom. Looks great. Paired it with a cheap soundbar and a sub I already had and it is perfect.
TIMW Posted
TV has good sound, picture quality good be better, but we have been watching an OLED tv for the past 5 months. Overall nice TV,
PAULG Posted
Easy set up, great picture. Remote control buttons are tricky for this 73yr old. Overall 9 out of 10. Always room for improvement.
JEFFC Posted
This works great for the price point, but can't rate it highly due to LG's need to spyware. You have to watch what you're agreeing to. There are 6 terms of service but only half of those are required. The other 3 really are just LG wanting to spy on your home network. Also "fun" that it sells your data by default unless you toggle that off
JorgeB Posted
Im very happy is the perfect size for my room lm always biy LG is very good brand
Devans Posted
This TV from Best Buy gave the easiest start-up instructions. I was worried about connecting my Roku to it; but it was so easy. Great picture/display! Glad I bought it from Best Buy!
SarahK Posted
This TV has a very clear picture and is easy to mount. It is as described in the listing.
StephenP Posted
Great picture quality, great sound. Set up was tiresome. Overall, great deal
Itsme Posted
This was purchased as a gift for my sons new office, easy set up, great value
DANAS Posted
This tv was slow and started buffering from the beginning. The setting to WiFi somehow would turn off. None of the other items connected lost their connection. Just the tv. The remote is very unuser friendly. So poorly planned piece of equipment The TV is being returned.
Posted
Hi, Danas. Thank you for sharing your review regarding your LG TV (50QNED74BUA). We understand the importance of having a fast, reliable smart TV with intuitive controls, and we are committed to helping you address your warranty and performance concerns. If a TV loses its Wi-Fi connection or buffers while other devices remain connected, go to Settings > General > Network and turn off IPv6 or set the DNS Server to 8.8.8.8 to enhance connection stability. Disabling QuickStart+ in TV settings may also help avoid Wi-Fi card issues at startup. For an overly sensitive Magic Remote, adjust the pointer speed and size in Settings > General > System > Pointer Options, or use the directional arrow buttons for menu navigation. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. We want to ensure your experience with us is properly supported. Please feel free to send an email to our team at lgdigitalcare@lg.sprinklrsupport.com so we can evaluate your service options and assist you further. ^Juvy
AMERGENEWilson Posted
I am thoroughly enjoying my television and was extremely pleased with the help ordering it.
Jjk0416 Posted
Great smart TV for the price. Easy setup, clear picture!
KARANS Posted
I recommend to buy this T.v and best But have good customer service
ROSALINAS Posted
Brighten the most and excellent price. I am happy with my new TV
Willie Posted
Picture quality by far was Great . L G moving up the Tv Chain Recommend it
STEVEM Posted
Arrived broken and damaged I do not know who loads you need a new one
Posted
Hi, Stevem. Thank you for sharing your feedback regarding the LG TV (50QNED74BUA). We understand the importance of receiving your new TV in pristine condition so you can enjoy your entertainment right away, and our team is fully committed to helping you reach a resolution. If you haven't done so yet, we recommend contacting Best Buy customer service at 888-237-8289 to report the damage. Taking clear photos of the screen, frame damage, and the outer shipping box effectively documents the issue for replacement processing. For more details, check out https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. Email us at lgdigitalcare@lg.sprinklrsupport.com with your order number, receipt, and photos of the damaged TV for immediate investigation and assistance with replacement and service options. ^Juvy