Customer Ratings & Reviews
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would recommend to a friend
- Rated 3 out of 5 stars
Lg refrig & icemaker issues
JohnS Posted
The first and second icemakers worked fine, the problem is with best buy not ordering the required new braided steel hose for the original lg refrigerator delivery. It was installed days later after geek squad ordered it. Problems with the refrigerator doors not closing properly required ordering a replacement. The new refrigerator came without an icemaker and the delivery drivers were supposed to swap the first one into the new one. The delivery guys tried but couldnt get the icemaker apart from the first refrig without damaging it, so a complete new one was ordered. A week or so later the new one was delivered and installed by. Each visit required coordination with the day and then specifically the time that was set by them the day before, the final range of time was pretty accurate. The delivery and repair techs that came out seemed to do their best but this system took too long.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi there, JohnS. Thank you for sharing your experience with us. We understand that the LG Automatic Ice Maker didn't meet your expectations due to the delays and coordination issues during the installation and replacement process. We understand your inquiry and your feedback is important, as we aim for a more seamless service experience for our customers.
https://www.bestbuy.com/product/lg-automatic-ice-maker-white/JJ8VPZT8W2
For further assistance and any specific concerns you may have regarding your installation or equipment, please contact us on [email protected], and our team will be more than happy to assist you. We appreciate your patience. —Renzo <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 4 out of 5 stars
Does what it's supposed to
user512156 Posted
The ice machine works great. The install instructions were a bit difficult but I managed to get the job done in under an hour (probably shouldve taken 10 minutes but this was my first time). All in all good product.
I would recommend this to a friend - Rated 4 out of 5 stars
Ice Maker
user343001 Posted
I'm very satisfied with ice maker. Hope it gives me years of trouble free service.
I would recommend this to a friend - Rated 5 out of 5 stars
Lotsof ice
IrumF Posted
This ice maker Works well. Best buy installation team is great.
I would recommend this to a friend - Rated 1 out of 5 stars
Captain Mike
MikeS Posted
Icemaker was installed with broken water feed, filled ice container. No cubes, took 3 months of daily phone calls talking to robot, finally got to a person. They said it wasn’t their problem. Blamed it on LG. Finally agreed to replace it. Installation crew barely knew what they were doing, I had to show them what to do (I had taken it apart to see broken part) finally that were able to unplug the broken part and put in new , didn’t screw it in all the way. When they pushed fridge back in, was crooked and can’t open door all the way. I’m 76 and can’t move it by myself. Totally unsatisfied with this entire process. Will never use them again!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Mike. Thank you for reaching out. We understand the importance of having your LG Ice Maker (LK60C) model installed and functioning correctly.
To help ensure your icemaker continues operating as expected, one helpful step is to perform a refrigerator power reset by unplugging the unit for about 30 seconds and plugging it back in. This refreshes the control system and can help the icemaker cycle properly once the water feed is secure. For more guidance, visit https://www.lg.com/us/support/product/lg-LK60C.ASWCNA0. We’d be glad to take a closer look into your experience and review the details of the installation and service steps you’ve described. Please send us an email at [email protected] so our team can assist you directly. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />