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Elizabeth Posted
This was installed in our home on July 13, 2020 (purchased 2/15/20 because of President's Day sale) which is only about 6 months ago. We use our cooktop around 5 times per week. It already has serious scratches near the knobs and the writing is already wearing off. LG sent their preferred vendor to our home to look at this issue and they said that this is not covered under the warranty because it is "cosmetic". Cosmetic issues are only covered for one month. I'm sorry but an appliance that cost $1,100 should not scratch this easily or already have the writing wearing off. We are not a professional kitchen so it's not like the cooktop is on 18 hours per day. I feel like the only way to get LG's attention is to write this public review.
Posted
We are sorry to hear that you had issues with the scratches on your unit.We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction.If needed, you can contact our Customer Support at 800.243.0000 for further assistance.^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>
Bg500 Posted
This was highly recommended in the store. I love the burners, but it is impossible to clean the stainless steel. I use Wieman stainless steel cleaner and it streaks and smudges badly. It worked great on my GE cooktop for many years. This stainless steel seems to be inferior. It also streaks on my LG refrigerator, but it never did on my GE refrigerator. There seems to be a problem with the quality of the stainless steel itself.
Alleycat Posted
Love the look and design. Lights with ease and comes with a griddle for pancakes.
MariaC Posted
I purchased this stove 2 years ago. The LG stove, and while it has several appealing features, I’m quite disappointed with one significant design flaw: the knobs. Unfortunately, they have a tendency to come off easily, which poses a serious safety hazard. It's challenging to determine whether the stove is on or off without the knobs securely in place, increasing the risk of accidental burns or gas leaks. For a kitchen appliance where safety is paramount, this issue is quite concerning. I would recommend exploring other options or checking with the manufacturer for a potential fix before purchasing this model.
Posted
Hello, there. Thank you for providing feedback on your experience with the LSCG367ST stove. We appreciate your candid review and apologize for any inconvenience caused by the issue with the knobs.
Your safety is our top priority, and we take your concerns seriously. To address this issue, we recommend checking the knobs to ensure they are securely fastened. If any knobs are loose or have come off, please reinstall them carefully following the instructions in the user manual.
For a more permanent solution, please send us a private message on Social Media @LGUSSupport so we can assist you further. Our team is dedicated to ensuring that your stove operates safely and effectively.
Thank you for bringing this matter to our attention. We value your feedback as it helps us improve our products and services.
—Mau
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Schilliger729 Posted
This is a beautiful unit. Be careful and layout the underneath area to take into consideration the regulator and all fittings needed for the cleanest most functional layout. We had a bit of trouble getting the top drawer to fit. We are having a bit of trouble with the center burner staying on at any setting below 4. The red LED under the control knobs is very useful in indicating that it is turned on.
Kelly Posted
Love the fire power for this stove. Simple to use and it was a very nice touch that the knobs light up red when in use!
JasonP Posted
bought this as an open box item, no problems at all. The UltraHeat boils water faster than any cooktop I ever used.
Flamesbttf Posted
Love how quickly I can boil things with the large center burner.
Waiting Posted
Love my new LG-Studio gas cooktop. I had an electric top and didn’t like it at all. Now I’m cooking with gas. Sturdy and well made.
SheldonD Posted
This cooktop is definitely a cut above any base models. Especially like the power boiler and the positioning of the five burners.
Nise Posted
It’s ok. Nothing special. The turbo burner is already scratched up. Shoes finger prints.
Keyboard Posted
One of the finest Cook Tops and nice to handle and clean
Kumar Posted
Good that i took 36". It has good space and i am able to keep big cookware without any issues
Rocco Posted
I had it for little over a year. It works well and easy to use. Highly recommend it.
Carrol Posted
Love my new LG cooktop! Your service people were prompt, polite and knowledgeable. All in all, a very good experience.
Unwound Posted
This LG Studio cooktop is awesome! The grates are nice and heavy giving it that "professional" look. Very happy with purchase.
Jay1 Posted
left the area very messy, risky, dangerous, did not clean the trash after work. Did not remove the boxes after installation. did not use proper tools. We had to clean work area, dispose trash and empty boxes. Prefer not to use again even it is included with my membership.
Posted
Hi, Jay. Thank you for sharing your experience with the LG Gas Cooktop(LSCG367ST) model regarding installation. We understand how important it is to have a clean and safe work area after an installation, and it’s disappointing to hear that this was not the case for you. Your feedback is crucial for us to improve our services.
We appreciate you bringing this to our attention, and we recommend reaching out to your retailer or installation service to express your concerns. Your satisfaction is important, and they should be aware of how their service impacts customers.
If you have any further questions or need assistance, please send us a private message on social media @LGUSSupport. We’re here to help and ensure you have a better experience in the future. Thank you for your understanding. ^Juvy
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FRinIndiana Posted
Then the cheap plastic knobs started to break. As a cooktop goes it works well, the igniters have no problems the flames are consistent to the setting. We used softscrub to clean some of our messes and put some light scratches into the stainless, but nothing that make the cook area look bad. After about a year the first of the knobs broke. They are made of plastic. At first the wife thought I was just to rough and blamed me. We went online and ordered a replacement at 25.00 per knob! A few months later, the second knob broke, within a few more months all 5 of the original knobs had broken. By the time the last of the original knobs had been tossed into the garbage the stenciling for the flame / on / off was starting to wear off. Not too bad, but not something that you would expect for a cooktop that was being babied with softscrub and a sponge in its first 2 years of service. To cut to the chase over the last 3 + years we have had to purchase 10 knobs (again at 25.00 each), and are currently using the stove with only 2 working knobs. Yep we need to buy new ones again, at this point we are throwing in the towel and will be purchasing something with metal knobs. (We also have an LG electric double convection oven that was purchased at the same time as this gas cook top. It has performed perfectly over the years with no issues, so its not all LG products that are junk, just their gas cooktops)
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I truly regret any frustration and inconvenience this matter may have brought to you and your family. So that we are able to gain more insight and research what assistance may be available to you, we request that you reach out to a specialist via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />