Customer Ratings & Reviews

This top loader Maytag washer with the agitator does a good job. It’s 5.2 Cu Ft, slightly smaller than the 5.3 Cu Ft washer without an agitator that we really wanted, but that was out of stock without any realistic assessment of when it would be back in stock. This one got much better reviews anyways, so here we are. We really have been completely satisfied with it. The capacity is huge and it cleans well. I love how it squeezes the water out of the towels during the high speed spin cycle. They are so much dryer than our older Maytag washer, that does not have the high speed spin cycle.

Just used them for first time, they are very impressive the ease of making setting and there performance Outstanding. Only problem was factory to cheep to give you an operators manual had to get Online. And the installer accidentally set the washer to French, service call to the factory to get procedure to reset that, But hey we are working now Hope they last like the old ones.

This is a great machine. Super quiet, clothes come out clean. Looks nice. Has all the settings. I’ll never use half of them. The only bad thing is this is my 2nd one. 1st one quit just after 2 years old. So if you buy it you better get the extended warranty. Because according to the repairman that came to my house. Which I sent away after hearing it would cost more to fix it than replace it. Anyway he said none of the new style washers last like they used to. Those days are over. I did try to buy another brand that people were bragging about, but it got delivered and didn’t work right out of the box. So I will recommend this washer only because there’s no great options out there.

I should have listened to the negative reviews. It starts agitating your clothes before there is any visible water in it.... it starts to get things wet, but then the agitator starts vigorously spinning back and forth with half wet clothes on the bottom and dry clothes on top... no visible standing water to actually wash it in... and this is after setting the "deep fill" button to max... so the half wet stuff starts sticking to the sides. By the time it actually had visible water for the clothes to wash in, it was already half way through the wash cycle. This is very rough on fabric and it mixes in the detergent onto half dry clothes. The photo I included is a few minutes into the "washing" cycle. Also, once you start a cycle, you can't change settings without cancelling, draining and starting all over again.

I am so happy with this washer machine, just be aware of how you install the drain hose, don’t insert it too deep into the drain pipe otherwise you might run into a problem as I did, the technician that visit me told me to use the elbow that comes with the washer machine and tie it to the water hose, it works great and the tube is huge, you need to use higher water level than the auto option gives you to get your clothes really clean and without detergent residuals

A bit louder than expected. Otherwise a good machine and washed the clothes well.

It’s a great washers for small loads but will not wash my blankets without getting an error message. I have read instructions & it says to wash in bulky setting but that does not work. The blanket bunches up on one side & throws machine out of balance

This machine is so amazing I love it I can’t wait to get the matching dryer it is so big it’s so quiet I love it and the color gray looks beautiful in my kitchen I highly recommend this product not like Maytag they’ve been around since I was a little girl

Product does a great job with many options. Easy to balance the washer with or without the app. Washer is large enough to fit the queen bed set with ease

Our king-sized converter fits into the large tub around its agitator and doesn’t have “balance” issues. Our clothes are clean, and you don’t hear the washing machine while it’s cleaning in the nearby gathering room. Simple and easy to operate too!

Exelent choice, the washer machine is perfect. The clothes gets very cleaned.

We ordered this “commercial grade” unit 7/1/21 and finally got it a couple of months ago. It replaced a 20 year old Maytag set. So far it has performed perfectly. Quite different from the unit it replaced, especially the agitator action but clothes seem to be clean!! The matching dryer, on the other hand, it not functioning properly and we await a warranty repairman next week. Will update that review afterwards.

Seems to be a very nice washer. I’ve only used it a couple times. I’m not sure if it’s because my laundry room is in the house now or what but it’s just a little noisy, but it is a good quality washer and had a nice modern look. I like it a lot so far. Also the Maytag app is cool.

Nice washer. Service was great. Delivery was on time and quick. Overall no complaints on anything related to this item

I love my new washer! I love all the options for washing. My clothes come out very clean.

Awesome Washer. Really enjoy I can select all the conditions I want for a wash cycle.

I put a video to show how this washer fills water up little at a time and washes clothes with little water i only put a few clothes to show it tears up clothes and sometimes don't drain and gets off balance

This is a large capacity washer. I got it to replace our front loader that didn't even last 6 years. That was a true large capacity washer but always had the sour smell & kept breaking. This new washer does hold a lot, but it can get off balance & the agitator will get things tangled around it & all twisted up to the point of tearing when trying to remove them. I'm fully aware that I'm getting used to an agitator again, but if it is called large capacity, then it should be able to handle a large load. I haven't even truly filled it to the full capacity it advertises. The clothes do get clean & the machine looks very nice aesthetically. There is no real way to run a delicate cycle other than a "NO SPIN" cycle, so you end up with soaking wet clothes that have to be rung out by hand & never dry. I'm still trying to figure that out. The soap & softener dispenser is a flimsy little thin plastic drawer inside the washer that you pull out & push in located inside the washer lid. It makes me super nervous that one tie someone handles it even slightly rough, it's a goner. I'm a little surprised at how cheap Maytag made this device when the rest of the machine feels so strong & well made. This set is expensive & I expect all of it to be well made & high end. I have had this set since July. The washer was originally installed by Best Buy & they set up the control panel in Spanish which I do not speak. You can not do anything without using the control panel. Since they left it running in the middle of a cycle & said not to do anything until it ended, I didn't realize it until much later & by the time I realized it, I called them & it was another month before they would send someone out to fix their installation mistake!! I had purchased their maintenance plan/ Geek squad plan whatever & called that line, but after 2 hours on hold on the phone and on chat, was told they had no clue how to change it to English. FYI- there is nothing in the manual or online to help either. I read everything! They set up the repair appointment & I waited the month for them to come out but they didn't even send repair guys- they sent an installation team with a huge van. When they arrived, I asked the guys what they thought they were supposed to install since they didn't even have appliances to bring in. They just looked at me like, "DUUUUUHH???" They actually suggested I call Best Buy & demand they send me a whole new set of washer & dryer! I finally called Maytag's customer service line (M-F, 9-5) during business hours & the lady knew exactly what to do & I was able to fix it in 2 minutes. Lesson learned! Best Buy maintenance plan & Geek Squad & Customer Service is a complete waste/rip off/pointless. I'm still dealing with the Maytag dryer that was bought with this that has said the vent is clogged since they installed it too- all the same Best Buy customer service issues as stated here are happening. Shameful!

This washing machine is big and can handle a large load. At the time of this review, I have not used the washer but 4 times and my opinion is a mixed one at this point. Out of 4 washes, the washer has ended up in a fail mode for an unbalanced load. The washer is perfectly level but the load ended up on one side, even though it was properly loaded. The error message said contact Maytag which I did not.. The only way to clear the error is to turn off the power... Also, on a spin cycle there is a bad grinding sound that makes me think the transmission is bad. The grinding sound occurs several times during the spin cycle. I would give it a 3 but the name Maytag gets an automatic point since I have NEVER had a problem with a Maytag. I will monitor the performance.

I replaced a front loader with this washer. I like the size it is large enough to wash a king bedspread or quilt. It generally works well. Like that it is made in the US! I purchased it with an Agitator well definitely not like the Agitators of old. It doesn't move the clothes at all but guess it is swishing the water around. It makes way more noise than my front loader did so have to keep laundry room door shut or it is annoying. I would have given it 5 stars but it is a bit too noisy for my liking. over all a good machine that needs more insulation.