Customers praise the Surface Laptop 5 for its lightweight design, touchscreen capabilities, and long battery life. They appreciate its performance and sleek design, with many positive comments about its color options. While there are no major complaints, some customers have mentioned that the price is a bit high.

I have been using the Microsoft Surface Laptop 5 (13.5”, i7, 16GB RAM, 512GB SSD, Black Metal) for a good while now, and I can confidently say it is one of the best laptops I have ever owned. It is light enough to carry around easily, but still feels solid and well manufactured. When it comes to performance, the Surface Laptop 5 really delivers. The Intel Evo i7 processor paired with 16GB of RAM makes multitasking effortless. I can have multiple browser tabs open, run Office apps, edit documents, and CAD all at once without any hiccups. The 13.5” touch-screen is another highlight. It is crisp, bright, and responsive, and I did not expect to use the touch feature much, but I actually find myself using it all the time, especially when scrolling or zooming. The keyboard is also fantastic: quiet, comfortable, and satisfying to type on, and the trackpad is smooth and accurate. Battery life has been solid for my use, easily getting me through a full day of college course work without needing to plug in. And the fast charging is a bonus when I do need to recharge. Overall, it is a stylish and powerful laptop for work, school, or everyday use. I highly recommend the Surface Laptop 5. It is a great balance of performance, portability, and premium design.
Posted by NatalieD
This laptop is very lightweight and I love the touchscreen feature. I'm a freshman in college with a business major and so far this laptop has not let me down. I originally was going to get a Mac but after watching a lot of video reviews I decided that a Windows laptop would be the smarter option. The battery lasts me all day and just in case I need to save my battery there is a battery saver feature. The screen display is also amazing. The reason I gave this laptop a 4-star review and not a 5 is because the camera on the laptop is only 720p and I believe it could be better. However, the laptop does use Windows Hello meaning you can log into your laptop with just your face, very convenient. I would recommend this laptop to anyone who needs something for work, school, or personal use.
Posted by AlejandraF
My daughter picked this out for college. She wanted small and lightweight, and this laptop is both those things. What really sealed the deal is the shape and size of the screen. It's square rather than rectangular, so it is taller than most similarly sized laptops. This small difference in dimensions makes a huge difference in the amount of content that can be seen on the page, as the page's "fold" is farther down on the screen. Compare the same webpage on this laptop to a similar one and you'll see a big difference. The only problem is the price. Even on sale, it was more expensive than all other laptops with similar specs - but no other laptop had this awesome square screen!
Posted by Josh
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.