Customer Ratings & Reviews

I was pretty frustrated over this entire situation because I was told over the phone that I needed to make an appointment to even speak with them but that I would be able to get my screen replaced in about 20-30 minutes once at the appointment. When I got to the store for my appointment, I was then told my phone needed to be mailed out to get the screen replaced and that it would take around 2 weeks. I personally have to have a working phone just to be able to go to work so being without mine for 2 weeks was in no way an option. Therefore, I ended up having to just buy another phone because the screen was shattered, so the warranty was useless. I asked the man why someone on the phone would have told me it would be fixed in store the same day and he said that wouldnt be an option ever because, I think it was except for iphones, they don't fix screens in store, they are always sent out. That makes me think it was probably a call center or something that I spoke with that gave me the wrong information. So although I didn't have much direct experience with Geek Squad or their services, I don't think it was their fault I was misinformed.

Geek Squad provided great technical services for me a few years back and I didnt hesitate to sign up for Geek Squad services when recently purchased my new Samsung Galaxy S25 Ultra phone.

I’ve been a loyal Best Buy and Geek Squad customer for years, but my patience has officially run out. I recently bought my wife a Samsung phone along with a Geek Squad Protection Plan. During the purchase, a Best Buy employee specifically reminded us to take advantage of the plan and get a new battery for her phone when needed. Following that advice, I scheduled an appointment for a battery replacement. When my wife arrived, she was told that Geek Squad no longer services Samsung phones—and that replacing the battery would now cost $200. That’s baffling, considering the protection plan itself cost $170. No one in the store seemed to know how to handle the situation. Eventually, a manager named Shawn came out to speak with her. This happened at the Wetmore location in Tucson, AZ. Instead of offering support, Shawn informed my wife that Best Buy would not honor the battery replacement. When she pointed out the statement on Best Buy’s own website—"If your battery won’t hold a charge, we’ll replace it"—Shawn replied dismissively, “I can show you the fine print if you’d like.” Really, Shawn? That’s your idea of customer service? Since it was clear Best Buy had no solution to offer, Shawn suggested refunding the protection plan. My wife agreed, assuming this was a fair resolution. Instead, she received just over $1—because Shawn prorated the plan. What initially seemed like a reasonable gesture turned out to be another disappointment. To top it off, he handed her the refund with an angry, intimidating look. This experience has been frustrating and unacceptable. After years of doing business with Best Buy, I can confidently say: I won’t be back.

I love this 1 year geek sqwarranty. Because if anything happens, all I gotta do is take this phone back to Best Buy and they'll get me a brand new one in the box.

THEY REPLACED MY PHONE WITHOUT A PROBLEM TWO TIMES AND THEY TREATED ME LIKE I WAS A KING. THE WORLD COULD BE SO MUCH BETTER IF EVERY PLACE WAS LIKE BEST BUY

Here is a picture of the work we do in the community We fill blessing boxes as well as 3 other hunger relief programs! We are constantly on the road and are in the rain and snow, and our phones drop constantly, usually the protector saves them, but it's important to have the accidental protection in case this drop, was the one we were all dreading!

The geek-squad at least the guys that came to my residence. Did an outstanding job installing my Tv’s and mounting them. It looks amazingly beautiful. For something like this I would refer the squad but not for my Samsung galaxy fold cell phone. No help at all a total waste of money.

I paid near 200 for my coverage, samsung galaxy note 10 plus. Dropped my phone in my room in its otterbox, the edge of the screen cracked and the screen wont work anymore. I brought it in assuming theyd know how to replace the screen but it ended up that they replace the whole phone and theres a service charge for $200 so all and all I could have bought a $300 screen and replaced it myself like I have with my other phones. But now im $400 into the system. Just wish I read the fine print to know there was going to be a hidden $200 service charge.

The sales rep added the features. And ibwill always recommend that you always buy the added features.

I like having geek squad protection. It covers things that the warranty on the device does not!

Geek Squad have been a lifesaver. For The Times when my electronical devices broke down.

it worked fine for 18 months, but now, has a bubble in the back of the cellphone if I'm not mistaken the battery is about to die, or worse.

Great plan to protect your phone, important investment

I had a issue with google pixel during charging of the device, geek squad reacted quickly on fixing the issue.Really worth taking for all our devices

I love my new Motorola phone it was money well spent it takes great pictures and has great sound

Alright so i dropped my pixel 6 and went into the duluth bestbuy to get my screen replaced, when i went in they told me they can't do a screen repair on my pixel 6, when i inquired about another store to do the repair they told me to go to another store and schedule it there. I then inquired about a replacement and then was told there is a 150 dollar service fee if they were even able to get me a replacement which I wasn't told about when signing up. I eventually left to try another store another day. I highly caution getting gsp on a non-apple or non-samsung device.

I brought this phone 2 years ago for my wife , still new and work perfect, the battery is so good and take longer ,

Ive had this watch for about a month and I love it.

Haven't used it on this phone but worth it. I recommend buying a case.

Bought phone for Xmas. Not even a year and the protector on the screen is falling off. Overall, a good phone but a big screen flaw. So sad!