Customer Ratings & Reviews

Overall I'm pretty happy with this purchase. There were some defects when this was first delivered, but a second delivery team came by a few days later and swapped it with another fridge. The second fridge arrived without similar defects and has been working well ever since. I think the aesthetic is pretty nice. After doing something in the sink or dealing with frozen packages, your hands can pick up some moisture. While the finger print resistance is decent, this moisture can still leave visible marks with right lighting/angles. But it's easy to wipe down, and it's not very noticeable from a distance. The photos I've attached both have the fingerprints, but it's not easy to see straight on. One of the shelves didn't fit quite right, but it's close enough. I've long forgotten about it until writing this review. I think there's plenty of space, though I tend to load up way more on frozen goods. I feel like more space could be utilized in the freezer, but it's not too bad. I have a separate dedicated freezer, so it's not a major concern for me. I wasn't sure how I'd like the "Beverage Center", but I found I do like the built in pitcher. Filling up water bottles is much quicker, and refills are colder than with dispensers. (that's dependent on using more than the storage capacity) I'd probably prefer a water dispenser on the outside, but I do enjoy the clean look.

So far this fridge has been absolutely perfect, As you can see we kept the one white panel and switched out two other colors to match our theme in the kitchen (unfinished). The size is perfect counter depth and the lower fridge drawers are big enough for large vegetables. The Beverage Center is amazing as we infused lots of drinks, we even changed out the infuser they had for a larger one so we could fit more flavor for a concentrate. We have never been fans of low top loading freezers but this has been acceptable and the ice making station is actually quite great with two sizes cubes. We got a set of panels from best buy as total tech members, and we got credit for another set $430 worth from Samsung, so we have multiple color combinations now and we can change when we want.

I'm sometimes not easily impressed, but there is a lot to love about this fridge. I chose it for several reasons: 1) The swappable panels. I loved the idea of changing up the look if I wanted to down the road. Furthermore, should a panel get damage (see below), it can be replaced easily for a fraction of the cost of an entire refrigerator. 2) French door design is very nice to give you easy access to refrigerator, and the drawer freezer I like too. This format just works. 3) Beverage Center, I honestly could have probably lived without the beverage center, but it's a cool factor. What's better still? Even if you don't opt for the beverage center, you still get the really cool water pitcher! 4) Two Ice options - It's great to have two ice options and they're a scoop away, while keeping the front of the fridge sleek and modern. 5) Attraction design, looks really sharp in my new kitchen. The only disappointment was the Best Buy guys left the fridge a little too close to my counters, so it put a little chip and dent in one of the panels when both them and myself opened it the first few times, until I pulled it out, so that it would no longer hit. It's a lot of money to have a ding in your fridge, but thankfully I can replace the panel for $130, since it's the bespoke with interchangeable panels. I also felt this was the best value of the bespoke models. You don't really need the model with the flex drawer (unless you have a specific use case), and the 4 door flex model is nice, but starts to get expensive. In person, this model is just as beautiful, so I felt it was a great option. Overall, recommended fridge.

Our last refrigerator (we had for 11 years) was the standard old school side by side… but this sucker here is now the nicest thing we own. It’s beautiful. Fits in the exact same spot but somehow has twice as much storage. We went with the “no handles” which I like since I’m tall and broad, but my wife is still not sure we made right decision in the regard for handles… so there that. We’re a big water consuming family and this thing sports a self refilling pitching plus a big dispenser big enough for longer water bottles, and is probably my favorite thing about it. Only thing we felt duped on was the ice. It says Sonic ice implying the tiny ice people crush at Sonic drive in, but it’s not. They should just call it, “strange smaller than the normal cubes you’re used to ice” which would be more accurate. But yeah we like it and hope it lasts the next decade or so. Hope this helps. And yes… they asked for a review with $5 in Best Buy points as incentive. So there it is… full transparency. (insert smile emoji)

So far so good! I am thrilled with this refrigerator. My husband has back issues and bending over is difficult. Many of the features make life easier for him, and they also work well for me as I am the person getting groceries and preparing meals. The door in door with water pitcher is perfect. The flavor is great and no more bottled water by the case each week. I also use the pitcher to fill my coffee maker and the cats water bowl. Coffee tastes better and cats love the cold water. My husband can also easily get his canned and bottle drinks without bending over. Juice boxes for children fit perfectly as well. Storage inside is better than expected and the flip shelf comes in extra handy. I was concerned the top shelf was too short, but it holds all those small items that previously got “lost” behind larger items. Love the freezer! Two types of ice and a scoop always in place. A slim ice pack also happens to fit perfectly in that area. The top part keeps the frozen treats my husband and grand children love, and are easy for them to access. Again he doesn’t have to bend way over to get what he needs - and the children can also get what they want themselves.Less “help” needed from me. (Yes, Grandma spoils them with treats but the fruit and yogurts are also within easy reach in the refrigerator door in door) The bottom section also holds a good bit. We do have a second older unit in the basement to assist with extra frozen items, as I tend to purchase in bulk. All things added up, this is the best refrigerator I’ve ever owned, and at my age I’ve been through a good many. I highly recommend it and am now getting the range and dishwasher to match.

I have 3 samsung refrigerators in 3 homes. This is my least likeable one. PRO: There is minimal noise and it looks stylish. CONS: the beverage center door must be opened from below between the actual door and the freezer. I am 5'6 and feel like I need to put alot of effort into this to postion my arm reach lower. So may be if you are 5'2? the postioning of the lever would be great. Also the upper corners that come together are not perfectly aligned and we cannot seem to get them right. This refrigerator like the other Bespokes does not close on its own-- it has to be pushed closed, so if you have a young child not trained to close the door the alarm will be constantly on.

We are so excited and happy with this product. Great space and aesthetically pleasing in our kitchen. We specially love the beverage center and having our favorite drinks so accessible. Fridge makes 2 types of ice, so we are loving it.

One of the things I like about my new Samsung is the way it opens. They designed it without handles on the outside. It’s the perfect refrigerator for me. No fuss with finger prints. A simple wipe down will do. It has lots of nooks and crannies to place items. Easy to reach the water container without opening the whole door. 2 doors in one. The water container fills up automatically when emptied so I never have to wait. Loving the Samsung. I’m very impressed with the new upgrades and features. Well done!

I love this fridge so much , not only is it beautiful but it has so much space for food , and its perfect for those who love to keep drinks cold , I love the beverage center very convenient and easy to use , it comes with two sizes of ice which is so cool . I recommend this fridge NO COMPLAINTS HERE :) COUNTER DEPTH IN COLOR WHITE IS BEAUTIFUL. delivery was easy . ive had it for a week and it's great

Beautiful classic style and easy-to-see interior. I could not be happier with this purchase. I especially love the beverage center and the crisper and cheese and meat drawers. It's definitely a nice change from the old stainless steel appliances. This exterior is glass, and it wipes clean so easily. No handles makes for a sleek look and easy to open doors.

Features are fantastic and are user-friendly. Sleek adjustable design is convenient. Just be aware that since this model is counter-depth, it has a much smaller storage capacity than a standard fridge. So make sure about your grocery needs. But I highly recommend a Bespoke Model Samsung Fridge.

Excelent fridge! Im loving the dual ice maker, it made a full batch of ice within 24 hours of set up. The fridge got cold in less than 2 hours. Plenty or storage! The beverage center is a must. One note of caution the fridges width is on the larger side double check you dimensions.

Great refrigerator overall. But it’s awkward to reach down to the bottom of the door on the left to open up the beverage center. And there is not a handle to open that area on the top of the door. We really love the two different sizes of ice and love the auto refill cold water pitcher.

Love this refrigerator! Beverage center is amazing. I love that the water is hidden and the clean look of the front surface. I love the refilling infuser water pitcher, as well. The dual size ice cubes are really handy.

Very happy with Samsung refrigerator. Glad we chose this model, it works out for our family. Love that the freezer drops two sizes of ice.

OBSESSED with this refrigerator! It makes so much ice, I love the quick fill pitcher and the door access is so cool. This refrigerator is THE BEST!

Love,love,love! It's even better looking in person! The two sizes of ice and the separate beverage door is a big hit with the family!

The sleek and clean look and functionality of this refrigerator is top tier. It doesn’t have the stainless steel interior as displayed on video reviews, but it is definitely a quality appliance. I’m not big on gimmicky screens that can easily look outdated over the years, so the smooth look and the hidden door that stores the water dispenser and pitcher. Grabbing ice from the freezer can take some getting used to, but it is in a convenient location and is always stocked with the proper amount of ice. Excellent purchase and I would do it again in a heartbeat. Quality Samsung product.

Doors show every finger prints and hard to wipe clean. Less freezer area than my old smaller refrigerator. But I like other features of refrigerator and beverage center

Beautiful & functional! Having a smooth front with no protruding handle provides the additional space my small kitchen needs. The glass panel is a perfect place to use dry erase marker to write the menu or to do notes for children. The inside is very functional. I appreciate the ability to adjust the shelf and keep all of my items organized. I’m also a huge fan of the beverage center and ice options! One of my best purchases ever! Installation was quick and the installers were informative.