Customer Ratings & Reviews

The AirPods Max are undeniably a fantastic product. The sound quality is exceptional, with rich, immersive audio that truly elevates the listening experience. The noise cancellation feature is top-notch, effectively blocking out distractions and creating a serene environment, whether I'm commuting or just relaxing at home. Comfort-wise, they fit perfectly and feel great even during extended use. However, looking back, I do wish I had chosen a different color. While the shade I picked is sleek and stylish, I find myself admiring other colors that better match my personal style. It’s a minor regret, considering how outstanding the headphones are in performance, but it’s taught me to consider aesthetic preferences a bit more carefully next time. Overall, the AirPods Max are a brilliant investment, and despite the color choice, I’m thoroughly pleased with their quality.

The AirPods Max are a premium addition to Apple's audio lineup. Their sound quality is exceptional, delivering rich and detailed audio with impressive noise cancellation. The build quality is top-notch, with a sleek and premium design. The Smart Case is a unique touch, putting the headphones in an ultra-low power mode to conserve battery life. However, their price is undeniably steep, making them a significant investment. The weight and bulkiness might not suit everyone for extended listening periods. In conclusion, if you're willing to splurge on high-quality sound and appreciate the Apple ecosystem, the AirPods Max offer an excellent audio experience. But for some, the price may be a barrier to entry.

Bought these during Black Friday as my FIRST time buying a Best Buy refurbished item and I’m definitely impressed!!! The AirPods Max were picked up in store for extra safety since it’s the holiday season and everything was included as advertised. The box seemed new (as seen in picture below), the headphones didn’t even seemed used. They looked and felt perfectly new! No damages, no dents, no tears on the fabric, no stains! The AirPods Max connected with my iPhone flawlessly. Luckily it was not connected to another Apple account so it was ready for use without any hassle. A huge bonus was that the Apple limited warranty was still available for 9 months. I have been using them while traveling outside of the U.S and must say they are perfect for use inside a plane. As an example, the airline stewardess was speaking over me and to the person sitting to my right and I did not hear a word that was exchanged by them. Noise canceling and comfort in flights are the main reason I bought these and they’re beyond perfect. I highly recommend the refurbished option and hopefully you receive a great quality item as I did!

I really like them, they don’t make my ears hurt and they are great now the downside is when your working out they do tend to slip off your head because they are a bit heavy but after that your perfectly fine they have great noise canceling and everything else

the space gray airpod max’s are really good even when refurbished. the box was a little beat up , but i got a new charger cable and the headphones and headphone case was in perfect condition and felt new. the battery life is amazing, and i find myself using these headphones all the time every day, and are amazing for peaceful walks or studying in a library where it might not always be completely silent. i’m a university student, so people aren’t always very quiet in destined quiet spaces. it does cancel out a lot of noise when im riding in buses, which makes a lot of my day to day experiences very pleasurable! i recommend getting refurbished headphones if you’re on a bit of a tighter budget and you trust best buy or apple to give you the best quality of refurbished items.

Just the best sounding option out there in my opinion. As an all-Apple user of course you may say I’m biased but you can’t beat the seamlessness of their products is hard to beat. I wouldn’t wear them to go out running because they slip and and get crazy sweaty, especially if you have silicone guards over the earpieces. I also love how you can interchange the colors with accessories. The only criticism I have is they’re always on until you put them in the case or get an aftermarket stand. What this means is they’re in low power mode so the battery will drain much slower. I would much rather have preferred an on/off button. Got mine refurbished and they look and work perfectly.

Amazing sound quality, super comfortable and they look super cute on! The only issue is that they don’t stay on well at all if you’re looking to use them for the gym, they slide super easily.

I received my AirPods in great condition! The only reason I put four stars is because the silicone case that they come in was not in great condition, but that’s not a huge deal to me. I’m so glad I found refurbished AirPod Max’s before I purchased them at full price from Apple. The sound quality is great, as well! I wear them mostly around the house or when I’m working. They aren’t great for working out, the ear pieces are just a bit heavy so they don’t stay in place when I’m on the treadmill. Still love them though!

At first, I was afraid of buying a refurbished product regarding its condition, even though paying less for that. I was expecting scrathes all over the Airpods Max and clear marks of use. Gladly, I was surprised with the pristine condition of this product. No sings of use at all, looking like brand-new Airpods that just came directly from Apple, including in its original box. No issues at all with the product’s functioning. Working perfectly. Finally, another shocking surprise was when setting up the Airpods Max and I noticed that this item is still covered by limited warranty from Apple for the next 7 months. So, if any unexpected issue happens, just run to the closest Apple store. Amazing brand-new Airpods for the price of refurbished.

Best Headphones love themmm!!! Loud , lightweight, comfortable. The different modes >>> won’t regret it. Last longing battery

Apple AirPods Max impress with their exceptional build quality and audio performance. Active noise cancellation creates an immersive experience, and battery life is remarkable. However, its premium price may be a barrier for some consumers, and the storage case feels bulky compared to the portability of the headphones themselves. Although they offer a premium experience, some might prefer more affordable alternatives without sacrificing too much in terms of sound quality.

The Apple AirPods Max deliver an exceptional audio experience with rich, immersive sound and impressive noise cancellation, which has help with my wife sensory overload and fear of flying. Their sleek design and comfortable fit make for a premium listening experience, while features like spatial audio add an extra layer of depth to the audio. Although on the higher end in terms of price, the build quality and performance justify the investment for audio enthusiasts and Apple ecosystem users alike. 

Great headset. Sits over yours very comfortably. Super soft leather. Excellent sound quality even tho they were refurbished. Came in original box. Only minus was that they were already connected to an Apple ID. So I had to go thru the steps of setting it back to default settings.

Absolutely love the sound quality I was concerned about the weight when using long term but haven’t been a problem and find them very comfortable

AirPod Max, they're pretty slick. The sound is legit awesome - clear highs, solid mids, and that bass hits just right. Plus, noise cancellation? Works like a charm. They're comfy too, even for long listening sessions. But yeah, they're on the pricey side. If you're down to splurge though, these babies are worth it!

If you can get them for a good price, don’t even think about it, get them, the build quality its exceptional, doesn’t feel plastic like all the others in the market, kind of heavy but not a big problem for me, sound quality and ANC 10/10.

I was so nervous getting these i took a chance amd im so glad i did. It worth ever penny .it brand new basically i don’t see any marks scuffs or anything like tjat but 100 something dollars cheaper not going to lie I cancelled my order and cancelled again because im so nervous bit it a 10 out of 10 recommend if I could give it 100000 starts i would . To the negative comments i don’t know what happen wotu them dont get scared when you see them because honestly i was to . The only complaint i can think of is the headphones didn’t come fully charged but i also i jave to say this I think it normally because even when you get bramd new pair they dont come charge and they smell brand new

Incredible Value – Like New for a Fraction of the Price! I was hesitant about buying refurbished, but at $249, this was too good to pass up. The AirPods Max arrived in pristine condition—no visible wear, no issues, and they work flawlessly. They sound just as amazing as a brand-new pair, with excellent noise cancellation and spatial audio. Plus, the full 12-month warranty gave me peace of mind. The only downside? Still using a Lightning cable instead of USB-C. Not a dealbreaker, but a bit outdated for a premium device. Overall, if you're considering a refurbished AirPods Max, go for it! You get top-tier quality at a bargain price.

I love my maxes. the noise cancellation feature is phenomenal! the only reason i give them 4 stars is because they tend to slip from my head during certain workouts.

Upon opening the box, I was a bit disappointed to see many scuff marks on the headphone case, yellowing headband, and dirty earcups, which were also on the wrong sides of the headphones. This honestly feels like when your older sibling gets a new device and they give you their old one as a hand me down. In terms of cosmetic defects. There weren’t really any more on the actual headphones. I had also gotten a pop-up saying that there was another Apple ID connected to the headphones so clearly they weren’t factory reset. You can also tell they weren’t cleaned, and I actually had to clean them myself, but for the price I got them at they really aren’t bad. There are sometimes where the headphones won’t detect my phone and I have to connect them through the control center which can be annoying, but it isn’t the end of the world. Despite all those negatives, the headphones genuinely sound great, and they feel as premium as ever.