Customer Ratings & Reviews

Great picture! Got it on sale and the quality is excellent! It has been easy to use considering all the options for setup and viewing! I am very happy with my purchase.

Love the Applecare add on makes it 100% worth it!!! Big ticket items like DJI drone and Canon Camera was a no brainer at Best Buy!

I live in an area that doesn’t have very many phone towers or cellular towers, so I was advised to buy a modem for my home and it had to be a wireless modem so I bought AT&T netgear nighthawk M6 Pro. So I did and for the first year it worked fairly well. I had my security system hooked up to it. That was the main reason that I bought it because I couldn’t have a security system without Internet. But a year and a half into my purchase my rechargeable battery inside the unit started puffing up and exploded, so I took it to my closest Best Buy, which for me was 60 miles away. I went in and come to find out that my warranty had just went out when the thing blew up. I still had to pay it out, but Best Buy offered to dispose of it for me. So I was not very happy because I’m still paying on a modem that I don’t have anymore. It seems very wasteful that I had to spend that much money on just a year of service before it got destroyed. So I extremely recommend that you don’t buy AT&T products from anybody except from AT&T, but they told me the same thing they said they could dispose of it for me, but they couldn’t do anything to replace it or fix it. They said probably getting a new battery put in it would not work but I could try it and see in the battery was very expensive so I just decided to go with something else.

I think with this service it should be called “BEST BUY BEST WAY”. Great team with techinical knowledge. Just bought appliances this year. Team visited our house and looked into out kitchen. Based on the size of kitchen recomened and helped us to picj best option from Multiple options.

I like my new electric stove I purchased a year ago

Excellent picture and sound works great with the PS5

I have three kids. So when I buy electronics, it’s not a purchase… it’s a countdown. Day 1: “Be careful with that.” Day 3: “Why is it sticky?” Day 7: mysterious crack appears with no witnesses. Enter My Best Buy Total. I signed up thinking, “Alright, we’ll see if this is worth it.” It took about one incident for me to realize—I’m never going back. The 2-year protection plans alone are worth every penny. In a house like mine, that’s not a perk… that’s survival. I don’t have to panic every time something hits the floor or gets handled like it’s part of an obstacle course. It’s gone from “Oh no…” to “Alright, we’re covered.” And somehow, that changes everything. I actually let my kids use the stuff we buy without hovering like a security guard. The 24/7 Geek Squad support is another hidden gem. When something stops working (usually at the worst possible time), I don’t have to spend hours trying to fix it myself or guess what went wrong. There’s just someone there to help. Simple as that. Add in the member pricing and fast shipping, and it feels like one of the few subscriptions that actually does what it promises. But honestly? The biggest thing is peace of mind. Before this, buying electronics for my family felt like a gamble. Now it feels like a smart decision. If you’ve got kids, you already know—this membership isn’t a luxury… it’s a strategy.

After a couple years of shopping mostly electronics and video games, the Total Rewards membership has been worth it. I've redeemed reward certificates a few times and the process is easy. I just wish they came a little more often. The random member deals and discounts are a genuine highlight. They're unpredictable, but when one lines up with something you already wanted, it feels like a real bonus if you ask me. The two-year warranty on eligible items is also a big plus especially for expensive electronics, that peace of mind alone carries value. Overall, it's a solid program that rewards regular shoppers in meaningful ways. One improvement I'd love is a more generous certificate earning rate, but aside from that, it consistently delivers value.

Investing in a My Best Buy Total™ membership can make sense for many tech shoppers — particularly those who buy expensive gadgets, want peace of mind with device protection, or prefer easy, all-in-one support. One of the biggest reasons to get My Best Buy Total™ is the product protection coverage it includes. For an annual fee (about $179.99), members get up to two years of coverage on most new purchases — including AppleCare+ for Apple devices — while the membership is active. This means serious coverage against accidents, mechanical failures, or normal wear and tear without buying separate plans for every item you own. Extended warranties and support plans for individual devices can be costly. A Total membership bundles that protection across your tech — often at a lower overall cost than buying each warranty separately. Total members get round-the-clock access to Geek Squad tech support, regardless of where the device was originally purchased. Whether you’re troubleshooting software issues, connectivity problems, or just need help setting up a new gadget, you have experts available by phone or chat 24/7

I honestly can’t say enough good things about Best Buy’s My Total Membership. It has paid for itself over and over again, especially when it comes to Apple devices. Between the exclusive member pricing, extended protection options, and tech support, the savings add up fast. Apple products rarely go on sale in meaningful ways, but with My Total, I’ve consistently received better pricing and added benefits that I wouldn’t have gotten buying directly elsewhere. The included protection and support give real peace of mind. With how much we rely on our devices daily, knowing I can walk into the store and get help immediately is huge. No runaround, no long waits, just actual solutions. If you buy Apple products, upgrade devices regularly, or want the convenience of in-store support, this membership is absolutely worth it. It’s one of the few subscriptions I genuinely feel delivers more value than it costs. Highly recommend.

a really great experience shopping at Best Buy. The store was clean, well-organized, and easy to navigate. What stood out the most was the customer service—an associate took the time to answer all my questions without rushing me and helped me find exactly what I needed at a good price. Checkout was quick and smooth, and I appreciated how knowledgeable and friendly the staff were throughout the process. It made the whole experience stress-free and actually enjoyable. I’ll definitely be coming back for future purchases and would recommend this location to anyone looking for quality electronics and helpful service.

This product has been great for me, I buy a high number of electronics and gadgets being able to wrap multiple protection plans together has saved me money. I find good value in this package, but you do have to consider the fit for you. Bestbuy has taken care of replacements for multiple gaming items for me such as controllers and a mouse this is something to consider if you have kids as controllers can have issues and 50-60controller replacements can add up quickly.

I absolutely love having a Best Buy membership, it’s been more than worth it. The benefits make shopping so much easier and more rewarding. From exclusive deals and early access to products, to the extended return window and tech support, everything feels designed to make the customer experience smooth and stress-free. One of my favorite perks is the peace of mind that comes with protection and support on my purchases. Whether I’m upgrading devices or just browsing, I feel confident knowing I’m getting added value every time. If you shop electronics even occasionally, the membership quickly pays for itself. Highly recommend!

I’ve gotten 3 computers here in the past 10 years and having the membership has been a game changer. Whether it’s upgrading or fixing parts, return times are fast and the quality is amazing. I once turned my computer in to get fixed and they returned my computer clean of all the years of dust. The price for the membership is well worth it. Not just for the computers but the extra care and extras that are stacked on to it make it a deal. I can’t stress it enough how great this membership is.

Went to Best Buy to purchase a washer and dryer because my old one had it days of using The associate Sean, the appliance center was awesome. Helping me find the right product for my needs delivery and taking my old one away. Awesome 2 person delivery who installed and removed fast and efficient with no problems I would definitely recommend Best Buy sells associates and delivery personnel. Thank you for all your help

I bought a Toshiba 43inch Smart Tv did thru the app very easy not the 1st time I used the app for a purchase. The TV is fabulous bright colors & easy set up took about 20minutes has everything you would want from a smart TV. Highly recommend Toshiba product TV’s also from time of purchase to pick up maybe 1 1/2hr. Thank you Beat Buy for another user friendly experience.

Just about everywhere we shop these days we are offered or asked to purchase some type of membership plan. We are inundated with email offers, offers via text. Then you look at the specifics of these memberships only to find that they offer things you used to get free of charge. Best Buys membership was/is the exception. The Best Buy membership truly goes above & beyond what we are used to getting offered with other retailers. I'm not one bit surprised though. Best Buy has always given above & beyond expected customer service. That is only 1 of the many reasons I've been a loyal Best Buy customer for well over 20 years & will continue to be for years to come.

There have been times when having my Best Buy Total Tech membership proved useful, especially since I don't have to worry about my 14-day return period. Sometimes something might go wrong with your item and it won’t work, but there’s no need to feel sad. Having the membership comes in handy because you can get an exchange or replacement if Geek Squad can’t fix it. They will give you a full refund in a gift card, or if it’s within the return window, you'll get a full refund. Whatever you paid is returned to you, and with Total Tech, you have 3 months to return or exchange your item.

The geek squad support has been excellent to work with. You hope you never need to use them but when you do they have came through every time. We purchased a Samsung Bespoke refrigerator a year ago, first one came with bad hardware, then the replacement died about a week before the warranty ran out and all the food was spoiled. Geek squad was able to get Samsung out to repair the refrigerator for us!

We’ve had Best Buy’s Total Tech for a couple of years now, and we absolutely love it. We buy warranties on just about everything, so having this membership has really been worth it for us. It gives us extra peace of mind knowing our purchases are protected, and the benefits have been very useful. We’ve actually had to use the warranty a couple of times on a few items, and the process went smoothly. That alone made us feel like the membership paid off. If you shop at Best Buy regularly and like having protection on your purchases, Total Tech is definitely something I’d recommend.