Customer Ratings & Reviews

I have been working with the Nextbase IQ 4K Dash Cam for several weeks now, with mixed results. I’ll start by writing about what it is supposed to be. It is a true 4K dashcam. Lots of cameras say they are 4k but have poor picture quality. During the day, this camera has excellent resolution and you get a nice wide field of view. It also records a nice view of the interior of your vehicle with audio, making it great for Uber and Lyft drivers. There is an optional camera that can be placed in your rear window, but that is sold separately, and I didn’t get it. It can be connected to your car via the ODB2 connector in your car, giving it always on capabilities. They also provide cables to attach to the fuse box, with sever size fuses. The camera has an SD card slot with an included card. It records 4 files at a time. There are high and low resolution copies of the interior view and front view. New files are generated every 30 seconds. If you subscribe to one of their services, the files are uploaded to their cloud server via a 4G connection. That’s why the files are kept to 30 seconds. From their cell phone app you can see the videos live, or download videos that you may need. It has event detection and saves clips with special names if an event is detected during the recording. Types of events are movement detection when the car is parked, parking detection, crash detection, manual event detection, and impact detection. Some of the other feature you get with their cloud plans are things like realtime event notification to your phone, SmartSense Parking (monitoring around your car when it is parked), Witness Mode (enables immediate recording and real time sharing to emergency contacts). It will also have Roadwatch AI (identifies hazards and dangers on the road but not yet working), and Guardian Mode (also not yet working). It has live view of the cameras on your phone, Live View Look Back (only with Protect Plus), remote warning, cloud storage, Automated Incident Backup (Protect Plus only), Emergency SOS (Protect Plus only), extended warranty (Protect Plus only) and remote downloads. As you can see, this is a feature packed device, but most of it’s abilities are based on a monthly service. Protect costs $99/year. Protect Plus is $199 per year. With the premium price of the dashcam, both plans are substantial investments to take into account. Without one of the plans, all the device will do is record to the SD and you can pull the SD card to get access to the files. I had a great deal of difficulty getting the camera to connect to the cloud and my phone to be able to access it. I dealt with Nextbase Support for several days before they found a problem on their end. After that, connections were hit or miss. They are pretty stable now. The other issue I have is the camera exposure. At night, the camera is over exposed. License plates that your lights shine on appear solid white. Same with street signs. While the app has controls for exposure for the forward and cabin cameras, they have no effect whatsoever on the live view, or the recorded file. I’m really not sure why it is there. When I asked support about it, they asked for a video to show them, and I’m currently working through that. In all, I have been dealing with support for well over a week. The issue I think is that their support is based in the United Kingdom so I typically get my replies at about 3 AM the day after I send something to them. It makes for a very slow process. When it comes down to it, I can’t recommend this dash cam. It’s very expensive and while it has great features, some of them aren’t currently active and you have to pay for them every year. Support is not timely, and it was extremely painful to get it working. I put in over 20 hours troubleshooting all of the issues I had, and I’m still not done. If I had bought this dash cam, I would have returned it after the 1st day of trying to get it to work. If you can afford the dash cam and the annual fees, I have to assume that they will get the bugs out of the system and get all of the features working. Then it will be a great dash cam, but right now it isn’t.

​I recently installed the Nextbase iQ 4K Smart Dash Cam with 4G/LTE and GPS, and I couldn't be more impressed with its performance. The setup was incredibly straightforward; the app guided me through each step, making the process seamless and quick. The accompanying app is intuitive and user-friendly, allowing me to access live footage, adjust settings, and review recordings effortlessly. The image quality is outstanding, providing crystal-clear 4K video that captures every detail, both day and night. This dash cam has truly exceeded my expectations, offering top-notch features that enhance my driving experience and provide peace of mind

Me and my wife witnessed multiple car accidents in the last few months and decided we wanted to get a dashcam. We have a new sprinter van and wanted to protect that purchase. Literally within the first week we witnessed another car accident and were able to provide footage to the people in front of us. There’s a lot of peace of mind having the dashcam that records the whole time. It was easy to setup and has been a great purchase so far! I would fully recommend the nextbase camera to anyone who is considering it, it has tons of features and we like that there is a cabin camera because we leave a lot of stuff in our sprinter. Hopefully we never need it but we’re glad we have it.

I love the parking mode and GPS tracking. Two features I use regularly! Plus, the video quality is really nice with the 4K recording. Very cool product!

Love this dash cam. Barely notice it once I installed it behind my rear view mirror. The parking feature has been especially clutch as my local grocery store is notorious for door dings and runaway carts. No issues and easy to use. Liked it so much I just got another one for my girlfriend’s car. Had a Garmin before this one. Liked it but had connection issues in less than a year.

... the features available at the moment. But the app needs help. Cannot batch delete footage. It takes several clicks delete a file. Connection from mobile device to camera to view Incident Alert is rather lengthy. No option to take a photo unlike the 422GW, 522GW and the 622GW. For this hefty pricetag this should have been a feature as well.

I have been following this product launch for a few years now and I am happy to say that it did not disappoint! The setup was very intuitive and Nextbase didn't overlook any of the important details needed to guide someone through the process. Not only will this dash cam capture the front of the car but also the cabin. I have two kiddos who tend to say the cutest things when my hands are full- problem solved. I have already uploaded a few clips and shared them with all of my friends.

Easy set up, great features with an intuitive app. The negative reviews are from people who can't afford the subscription. You already spent $700 on the unit, what's another $200? Also, this is a work in progress which will only get better with time. If you want the best dash cam, this is it. I also have the 522GW. That cam is ok but the app is horrible. This cam with the app is great.

This dashcam is worth the price. The picture is clear and it is user-friendly. I can drive with peace of mind knowing that I will have documentation should any accidents or mishaps occur. High quality, definitely recommended.

Just put this in my newly driving 16 year old's car. I get push notifications for parking events, impacts, etc. Apparently the camera knows when someone is approaching the car and puts the video in the cloud...luckily havent needed that yet. Subscription for the 4g connection is free for 3minths so you can check it out.

This dash cam is not worth the price I paid for it. There were so many issues with it in the year of owning this camera. For example, when I got into an accident and needed footage of the incident, the main camera failed to record the incident but the rear camera was able to record it. This is horrible considering how EXPENSIVE it is, and I shouldn't be expecting this from a camera I've spending over $1,000 on. Here are a list of issues with the camera AND company: - Poor LTE service - Poor customer service - Rear camera occasionally doesn't work - Front camera occasionally doesn't work - Occasionally cannot connect to the camera - Falsely captures incidents on occasion - Some features advertised still not available - Pricey subscription These are the main issues that I've had with the camera since owning it. That being said, whenever you can get the camera to work properly, it's an amazing camera. I have a love hate relationship with it. Please save yourself the headache and buy a dash cam from a different company...

I have used many dashcams, including a few different brands, so far this one if my favorite. Great design and functions for the price.

Holy moley this has been a disaster. Bought the IQ 4k from Best Buy. Had to wait 2 weeks for an available install slot because I didn't want to deal with running the wires. Thing is installed, sort of works, rear camera doesn't register. Spend an hour hunting on the support website (where half the links don't work) and finally find a small blurb that says to update the firmware to get the rear camera working. Firmware update fails halfway through. Now I have a red triangle with an exclamation point in the upper left hand corner and a cycling yellow circular arrows in the middle. I reset the thing multiple times. I pull the power to it multiple times. No change. Thinking its a network issue, I drive around to see if its just the strength of the coverage. No change. I go back to Best Buy. The same technician has no idea what's going on. I get "that's never happened before" and "I've never seen that before." He proceeds to disconnect the camera from my account as he experiments, which only makes matters worse. Now he says I need to bring the car back in a week so he can look at it some more. Try to call Support. No one answers. Just the same "we're looking for someone" message over and over. I hunt through the website again and finally find the instructions to manually update the firmware through the memory card. I do this. I get the blue wrench, green check mark, it reboots, blue wrench again, green check mark. It takes about five minutes to do these updates. Reboots again. No change, back to triangle and arrows. I email support. I detail what has been going on. They ask for more information. I provide the information and a picture of the screen. They email me back and tell me to reset it. Then reattach the camera to my account using the QR code. I reply that I've reset it multiple times and the QR code never comes up. Just the same image. I don't get a reply. So I call them again. This time I get through. After a long conversation where I have to explain everything again. Even after giving them the case code from the emails. They ask for the same info again. I point out that its in the email. I ask if there is a way to connect the unit without the QR code, using the serial number. No. No way to do that. Unit is useless if it doesn't show the QR code. Now they say they need to reset the unit remotely and that they need me to email them permission to reset it. Also to leave the unit on overnight for the reset. I point out that it's got no network connection. They insist the remote reset will fix it. I do as they ask, send the email, leave the unit on. The next morning I have an email asking for permission to reset the unit again. That the unit needs to have power and a network connection. I reply with permission to reset the unit and again repeat the symbols and the lack of internet connection. I go down to the car to check the unit. Still same state. I call them and manage to get someone on the phone. They say I need to reset the unit. I explain again that I've done that, but I do it anyway. No change. They repeat the unit needs a remote reset and must have power and an internet connection. I again tell them it has power and the red triangle and that it doesn't appear to have an internet connection. Now they need to escalate the problem to the developers and get back to me eventually. Add salt in the wound. The day after I pay (maybe even the day I paid) for the installation at Best Buy, they announce that the installation of this is free.

Needed a dash cam, chose the iQ based off a recommendation from a friend. So far it works pretty good, really like the stabilization feature, and it's nice that the video re-writes the oldest footage so you don't have to manually delete old content when your SD card fills up. Would recommend it to someone who's in the market for a dash cam!

A buddy of mine has this same setup in his car and it’s solid. My car’s built in camera recently died and the cost to fix it is outrageous. Looking forward to this upgrade. Plus, I finally have a dash cam to go along with the rear camera.

What an amazing product, sharp quality, great connected smart product, allows me to keep an eye on my car at all times.

Easy install great security features. But i noticed today i cant read license plate numbers and it’s blurry

junk! i bought this past weekend 11-1-24 and has nothing been problems. I dont mind the 20 monthly fee if you could view the videos but you can't.

DO NOT BUY!!!!! CAMERA HAS LOTS OF BUGS!!!!! SAVE YOUR MONEY!!