Customer Ratings & Reviews
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Top Mentions
would recommend to a friend
- Rated 2 out of 5 stars
Protective case with serious drawbacks
Mike Posted
The case protects the iPad well and its slim design doesn’t add much bulk. I don’t use an Apple Pencil, so I don’t use the pull-out holder built into the case. I have a 1st Generation iPad 11 inch and the power button on the case will not reach/activate the power button on the iPad. The volume buttons work just fine. The cover flap is great at folding closed over the iPad, but the magnet is very weak when it is folded over the back or used as a stand. One small bump knocks it down - sometimes the weight of the case is enough to make it give way. I am very disappointed in the case, especially considering the high price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted
Hello! We are so glad you are enjoying the amazing protective features of this case for your device. We apologize that the stand is not functioning in the way that you had hoped. Our Customer Service Team is more than happy to assist with some troubleshooting and we also have an amazing warranty and we are happy to replace anything needed to get that case functioning at full potential. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Jury’s still out but it’s not looking good
JC52 Posted
If you’re looking for a folio-type case that lets your iPad survive a fall and has a place to stick your Apple Pencil, this works. If you’re looking for a case that doubles as an easel, forget it. This scores a 20 on the scale of 1=it works and 10=it’s the most ridiculously, absolutely frustrating piece of %*}*} to try to use it as an easel. For the price, would it have killed Otterbox to add 2 cents of magnets so it really could be an easel?!?! Who tests these things before they go into production?! This is probably going back.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted
Hey there! Thank you so much for taking the time to share your experience with the Symmetry Series 360 Elite case with us. We're happy to hear the protection offered by this case has been up to par for you so far, but we apologize for any discouragement you've had with the stand for this case. The folio should seamlessly fold out of the way to convert to multiple stand angles for comfortable typing and hands-free viewing. If those magnets aren't holding strong though, we definitely understand your concern. We'd like to see what we can do to sort this out for you. Please give our CS team a call at 1-855-688-7269 and they'd be more than happy to dive a bit deeper into this in order to find the best solution for you.
Warm regards,
OtterBox Customer Support <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 2 out of 5 stars
Don’t waste your $100.
Kurtk Posted
Trash. Do not recommend. The outter edge protection does not sit right. It started peeling away from the plastic body of the case. Pencil holder very flimsy and keeps falling off. Sometimes the pencil doesn’t sit flush and doesn’t charge.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted
We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this! <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
OtterBox - average case
Sean Posted
Basic Otterbox case with Wake on open/Sleep on close feature. The case like all of OtterBox cases is very well form fit to the product. Cons: the case only allows Apple Pencil to stick to side of the tablet. This leads to it easily falling off and potentially getting lost. Case could have benefited from a loop or clip or some place to secure the pencil inside of the case/cover.
No, I would not recommend this to a friend - Rated 4 out of 5 stars
Good case but didn’t work as a stand
MaxG Posted
The case if good, as all otterbox products. However, didn’t work well as a stand. The iPad would fall every time you touch it.
No, I would not recommend this to a friend - Rated 5 out of 5 stars
Love this cover!
selfie Posted
Great cover, very durable. I love the spot that pulls out for the Apple pencil
I would recommend this to a friend - Rated 1 out of 5 stars
Don’t Buy
Steve Posted
Piece of junk. The left edge became disconnected from the plastic shell. The edge is streched out and hangs loose. No way to glue it back because it is some type of silicone material that doesn’t stick to glue. Bump!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted
Hello, Steve! We are so sorry to hear that you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation as we have a great warranty! <img src="https://s3.amazonaws.com/stratos-logos/logos/OtterBox.jpg" alt="OtterBox" title="OtterBox" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
