ProForm - Carbon EL - Black

The machine itself is a simple but decent elliptical. As I am writing this I am on hold with support because for the second time the screw mounting the left roller arm to the crank. The first time the screw broke off without me using it and left enough of the screw for me remove it from the crank. This second time it broke with me on in, bruising my foot, and it broke inside the crank making it impossible for me to remove. The support reps have been great and when working the product is good but given it has broken twice in 8 months and physically hurt me I do not recommend it.

Does anybody know how to unlock my machine because it says I have to sign in in ifit to activate my machine but they want me to pay $15 each month does anybody know if I can just unlock it or is there another way?

I used the elliptical after assembly and the bolts on the two pedal hinges starting losing; it was coming out that I had to tighten it. Is there anything wrong with this? Because I shouldn't have to do this every time I use it.

The equipment feels solid. I am happy with the quality of the parts and the smooth movement of the elliptical. However iFIT membership is required to be able to share your data to anything. You must set up an account wit iFIT just to unlock the machine so it can be used. In 2022 you own workout data should not be blocked by a pay wall for a machine you purchased. It’s not a deal breaker because I can get around this with a wearable tracker but if it is important to you I would look around for a better option.

Contacted Best Buy to replace a defective elliptical under warranty (I’m a total tech member). Turns out, total tech doesn’t work with heavy exercise equipment like it does appliances…read the fine print. Warranty replacement was about 89% of the cost of new. Also, since I'm 68, I went ahead and purchased the delivery, install and haul away of the old unit. Total out of pocket for me was $511.08 for a list price unit of $695.49. Oh well, here comes the good part! The unit was delivered by a partner company who brought the new unit into the house and after some convincing, took the old unit away. They explained they were not qualified installers, just deliverer guys. OK. I then got a call from Best Buy telling me that they would have to call in an assembly team and schedule an assembly date sometime in the future. So now, I have a new elliptical, in a box, in my bedroom, ready to do nothing with unit Best Buy can get an assembly team in. I’m handy…so I’ll get a credit from Best Buy and assemble the thing myself. Why Best Buy can’t get this done all at one time, I’ll never understand. Best Buy has good equipment/products, and the total tech is worth it for extended warranties, especially if you stick with appliances.